на клиентов наплевать! don't care about customers!

a wonderful trip to Europe spoiled by the attitude of the hotel to its guests! We were guests of the hotel for several days. What surprised: the organization of the buffet during breakfast, or rather its absence. There are always not enough cups, spoons, boiling water. I was ready to wash the cups for myself and my son myself in order to have breakfast normally and on time, because you don’t need a lot of food, the main thing is to drink tea. several times I asked the receptionist when the cups would be available!! ! in the end, when she heard that they were, she turned away from the table for a moment and lost her bag with documents, money, a plastic card, etc. Seeing the video camera, she asked to watch the recording, to which she received the answer: without a certificate from the police, madam, this is impossible (! ). Having received a certificate from the police about the theft, the record was never interrogated, she persuaded me for two days! Either there is no manager, then some other reasons. The question arises, does the porter have anything to do with the theft? How does the owner of the hotel feel about this? I am not interested in why the receptionist covers the theft, it is unlikely that he got very rich from my bag (there was not much cash, the card was immediately blocked), but a dirty impression of the hotel remained !!!! ! I don’t care about the bag: I restored the documents, money is a thing to come, I was surprised by the attitude towards the guests and I want to ask: is the video camera just so that the guests do not take a piece of sausage or an apple out of the restaurant? I DO NOT RECOMMEND THIS HOTEL TO ANYONE TOGETHER WITH THE ENTIRE NETWORK OF CAMPAILS: THE POLICY IS ONE EVERYWHERE - THE CUSTOMER DOESN'T SPIT!!! !