A little hidden gem is the poolside cafe, open from 12pm to 4pm. Ask for a chicken panini that tastes like a KFC wrap - we only discovered this eatery halfway through our holiday. Great for just a snack
The cocktails at the beach bar are the best! I'll be back again in a few months.
When I arrived I was greeted with a smile, my luggage was placed directly on a trolley and taken to my room. After checking in, the employee took the time to show me around the hotel, showed me all the most important things and told me about how, what, when and where exactly he works. Long story short: I was greeted with a warm welcome that I have never experienced in any hotel before.
Eat and drink:
Okay, this is where you can really score points with me and it worked. Good basic products and well made. The meat is pleasant, tender, of good quality; no tendons or cartilage were found. At the live cooking stations you will be served the way you want, even if you want 5 more shrimp. I've actually never experienced this before.
Overall a very good buffet, it couldn't be better, at least in the buffet.
The drinks are really very good. Best in cocktails, alcoholic or not. Well-drinkable wine, undiluted beer. Perfume ok. Cutting-edge coffee art in the lobby bar.
Almost all the staff worked very hard to ensure that guests had a great holiday. The service on the beach deserves special attention. Here all drink requests were fulfilled and delivered to a lounge chair on the beach. We had a problem with low water pressure in the shower, they solved it quickly, excellent. It was also great that the hotel's guest relations manager asked every day if you had any questions or concerns and if everything was okay with you. Employees from other regions often traveled with her, for example, one of the chefs, who was also open to questions and suggestions. A German from the animation team also took care of the well-being of the German-speaking guests. I've never experienced anything like this before, it's really great!
For breakfast and dinner we mostly went to the main restaurant. Although the hotel was not fully booked, nothing was missing.
The food was of very good quality, in a buffet restaurant the dishes are of course repeated over time, but here they were always made interesting with different seasonings. The seafood night even included freshly grilled monkfish and shrimp. At every meal there were always freshly prepared dishes such as egg dishes, pancakes and falafel for breakfast, pasta and various meat dishes and much more. We had lunch at a beach restaurant overlooking the sea. The selection here was great too, with a counter outside with fresh pizza and grilled meats. I would especially like to mention the woman who bakes the most delicious cakes in the corner by the bread oven! And since it was so delicious, we enjoyed local cuisine twice at the Fairuz signature restaurant. The cocktails were also of excellent quality, for example using high quality Monin syrups.
The only small drawback is that not all bar employees mix cocktails in the same composition, or perhaps not everyone knows how to prepare individual cocktails. In fact, this could be improved further.
The Guest Relations team is always present at the hotel and asks guests how they can improve/make your stay better. We returned to our room to find a huge fruit basket, chicken nuggets and cookies for the kids! (Thanks Ali Baba and Massuda, you are the best) You made our stay so enjoyable. All day fun, dancing by the pool, foam parties on the beach, yoga and meditation on the grass, baking cookies/making pizza with the kids - you'll never be bored! Thanks to the animation team, they are the best we have ever seen. Trika and Mostafa, we love you! The evening board show was amazing, there is a different show every night as well as a children's disco, face painting etc. Overall the holiday is amazing and we will 100% be back next year.
The Guest Relations team is always present at the hotel and asks guests how they can improve/make your stay better. We returned to our room to find a huge fruit basket, chicken nuggets and cookies for the kids! You made our stay so enjoyable. All day fun, dancing by the pool, foam parties on the beach, yoga and meditation on the grass, baking cookies/making pizza with the kids - you'll never be bored! Thanks to the animation team, they are the best we have ever seen. Trika and Mostafa, we love you! The evening board show was amazing, there is a different show every night as well as a kids disco, face painting etc. Overall the holiday is amazing and we will 100% be back next year.
The biggest star of all that must be mentioned is the staff I have never met such kind and caring staff. They are always ready to help you. If you are feeling unwell, you will receive a short message asking if you need anything or if the hotel can help. Whatever needs you have, consider them in order. they probably speak your language, so don't worry about the language barrier. The staff truly care about your experience and will make your stay enjoyable and memorable. they give little surprises if you celebrate something. they are superstars!
Evening entertainment was ok, but our generation didn't have music to enjoy in the evenings. (We are all grandparents, but we still have a lot of life in us). The General Manager visits every area of the hotel I think every day and the Guest Relations staff walk around the hotel asking if guests have any concerns or suggestions. All the staff are exceptional and nothing is too much trouble. We had a most enjoyable holiday and hope to return again.
I would like to mention the animation team Julia, Nunu, and other guys, went every day to zumba, stretching, yoga, various competitions))) for the first time in the hotel we meet such a cool animation, thanks to them for a good mood)
Perfectly organized a birthday party, congratulated with dances, songs, baked a cake))
The hotel area is very pleasant, the beach is sandy, good, a variety of dishes and fish and shrimp and meat, there is a la carte, we went to Italian and Oriental cuisine, wonderful attentive staff.
The only thing I didn’t like was the spa, we rented a sauna for a birthday, we were very disappointed... there was no rest room where to sit after the steam room, no water and tea, no privacy, everyone came to us and showed it to other people sauna and asked us to release it earlier for other guests. . . so the spa is not recommended! Apparently there is no soaring culture in Egypt))