we were also lucky with animation: at the pool all morning in turn, exercises, aqua aerobics, water polo, after dinner from 16.00 oriental dances, step dances and something else ....if at sea, then yoga and exercises. Well, so-so and without music. but we walked. Everyone is very attentive, smiling and it's nice. most services. staff do not speak Russian. we remembered the entire school curriculum and downloaded the translator. ours are offended that foreigners are better treated. They probably just don't understand. I didn’t feel it, but my husband noticed that beer was poured into paper cups at the bar if you speak Russian. They tried to pour me coffee like that, but I refused and asked in English, everything is fine. WiFi works great throughout the area. for work is weak, but there are places. do not take sims at the airport. deception. gave $ 13 for 60 mg, ended on day 3, worked poorly. Uberta taxis are great and cheap. went to senzo mall, the mall is great. there are a lot of things.
strawberries 1$ kg and freshly squeezed juices. in the hotel strawberries for 2 for 0.5. food is everywhere. crabs are normal, a lot of fruits. in the morning fresh orange and melon juice. water park right on site, great for us. cleanliness everywhere. pleased at 4 o'clock donuts and ice cream. before leaving, they asked us to wake up and collect a lunch box, because departure is at 6.15. no one called us or came, and the reception did not remind us about the boxes. we forgot, but they would come in handy. No one took our number. forgot strawberries in the fridge. I was very upset. wanted to feed. I will never leave this hotel again. would it be enough time to have breakfast calmly and arrive at the airport by 9 by taxi for $1? drive 10 minutes.
After he told us where everything was, the porter almost took away our things, to whom we said that we did not want help, since we ourselves were able to convey everything and reach here quickly. Looking at us, he took away things, put them on his gurney and hung them. But! when we reached the stairs, he gave part of the things to his spouse, part of the things to his eldest 6-year-old daughter, and took the suitcase himself, which we could carry ourselves. He brought and waited for payment from us for what we did not ask him to do and in general tried in every possible way to fight him off. Then there was the situation with the safe. according to the instructions that lie in their room next to this safe, it was necessary to press the red button and then enter 4 numbers and the letter A. we did just that, but nothing worked for us. and the documents are already in the safe. I called the master on the phone. he came and started telling us that we need to press the red button, press 4 numbers and enter the letter B.
I say, why do you then have the letter A written in the info and show him this paper. To which he, showing us with all his appearance that he needs a fee, will not say much and in general he will not leave until he pays. To say I was shocked is an understatement. having paid him, he said "oh, yes, this is not from this safe at all, from another. " then the husband asked, “Maybe it’s worth replacing this sheet with the correct one so that no one else makes such mistakes? ” And to this question, he began to hurriedly leave, saying something in Arabic. you can assume anything that he said, but clearly by intonation there was dissatisfaction like "I will not replace anything. " this is about the first day. about food, I also want to note that the cooks there cook a lot of different things in appearance, but in taste, due to the fact that they add the same seasonings, the food seems monotonous. it just changes the image in front of your eyes. The only good thing is the desserts.
Here, their pastries are simply gorgeous, here I will even only praise them, because I have never tried anything like this anywhere. it was really delicious!
The attitude of the staff in the restaurant: if you didn’t pay them, then for the first 3 days they may still smile sweetly and remove plates from the table, but in the next days they won’t even come to you, let alone smile, even though you yourself smile at them . They will only come up to ask "how long are you going to sit here? " to make room for those people who paid them. The water was very cold, even at the water park in the kids pool. The child wanted to go swimming and having gone into the water for 5 minutes, she came out all blue and shaking from the cold. there is no heating in the water park, and I’ll tell you in advance - we didn’t go swimming there for a week that we were in this hotel, because when we arrive, the water is terribly cold there.
one day it was only warm, but then we didn’t go because we got food poisoning in the hotel. yes, even eating only at the hotel managed to get poisoned by their food. also if you wanted to swim in warm water, then they have a small area in front of the lobby. one could swim there. minus - there are always a lot of people there, it is impossible to take a couch, there are volleyball and some other events in the water, and during this it is impossible to be there, because there is really little space. the rest of the pool around the Manhattan bar is just icy. only hardened ones sailed there, of which there were very few, you can count everyone on your finger for 7 days.
Room service: a man came to clean up, after cleaning it was only clean on the table (children scattered felt-tip pens on the table, he collected them and put them in one pile). But the floor was always dirty. We thought that maybe sand was being brought in from the balcony, so we closed the doors.
but it was not from the balcony, it was just not cleaned as well as we would like. we always had dirty feet and had to wash them constantly, because it was extremely unpleasant to be with dirty feet even on the bed. we had a jamb falling apart in the bathtub, as the plaster lay there untouched for a week, I suppose it still lies there. but he also has a plus - he made beautiful things from towels, constantly replenished the supply of drinking water and brought toilet paper, especially when he was poisoned, he always took out the garbage, removed dirty towels and replaced them with new ones. But also from the minuses of the room itself - the toilet bowl was leaking, the towel hooks were broken, the water did not drain well in the sink, there was a chip in the bath itself and the curtain let water through as if it was made of fabric. the handles of the chest of drawers were broken, the drawers could not be pulled out well, the ottoman for the seat carrying the mirror was generally loose, so it was scary to sit.
The closet, where outerwear was stored, was constantly opened on one side, the refrigerator had a positive temperature. not even +5, but felt even higher because the water was barely cold. the wicker chairs and the table were constantly shaking, we had to put something on them so that they would not wobble so much.
entertainment: there is a team that walks throughout the day and offers something. but if you are not of interest to them in their opinion, then they will not even come to you and will not call you anywhere. in the evenings they had karaoke, and dancing, and an illusion show and all that. but in order for you to come to it, you again need to pay the bartender for a table reservation or sit there and occupy a table for 2 hours. and if there are small children, figs you will borrow something, because they have their own program an hour before the event for adults (children and 19.30, it was half an hour and at 21.00 it was already for adults).
speaking of children's entertainment: children are involved there from the age of 4, but they are very cool. the girls Taya, Tatyana and Natalya are simply gorgeous. they also hold a children's disco at 19.30 after which the children simply pass out. but the main disadvantage of this disco is that when it starts, all smoking parents seem to feel the obligation to smoke a whole pack of cigarettes during these 30 minutes smoking in the direction of the children. I don't know if it's the hotel or the parents' problem.
plus of the hotel: there is a very cool hookah bar on their territory, the service there is just great. I have no complaints about them, tobacco is just a bomb! beautiful view in terms of flowers. gardeners are great fellows! and it's up to you to decide after such a long text whether you should go to this place or not
Stayed at this hotel with my husband and 2 children. Reviews were good, water park, pools and plenty of food and we chose this hotel.
The hotel was settled quickly, the employee who escorted to the room was very nice and friendly, in my opinion Akhmat was his name, but this is not accurate.
We were seated quickly. What can I say, the room is tired, but spacious, everything is working, there is a kettle and a safe. Towels were only for two, towels for children had to be asked at the reception.
The territory is beautiful, everything is old, but well-groomed. They try to keep it clean and tidy.
A normal water park, but finding a free bun turns into a quest, and if you find it, then you have the right to ride it only once, then you must give it to another person who stands and waits, and the staff takes it from you and carefully monitors this . . nonsense, the first time we meet this.
From the first evening some kind of NIGHTMARE began !!!
The bartenders at the pool bar are rude. And we mostly understood this because we are Russians, because they smiled and joked at other European tourists, and they looked at us like go @ but, pretended not to hear requests to pour something, almost threw in us with these plastic cups with gin and juice from the machine. During our first dinner, the waiter came up to our table (the glasses were in our hands, there were no more plates, because we had already eaten and just watched a music program and drank beer), so he brazenly tore the tablecloth from our table, without explaining anything and went. We called out, asked to explain what was the matter, what kind of rudeness, because we didn’t finish dinner and didn’t plan to leave, how can you pull the tablecloth out from under the nose of the guests ...horror. The iron-faced waiter said he needed to take our tablecloth to the laundry. Only ours, right?
Other foreigners (Germans, Poles) were sitting at neighboring tables, this waiter offered them drinks and flirted. From the first evening we were in shock, similar situations were daily. We bought a ticket for 230 thousand rubles to endure this rudeness??
And the "CHERRY ON THE CAKE" was that on the 4th day, 2 hotel employees knocked on our room in the morning, went in and showed what kind of paper in Egyptian they asked to sign it. We did not understand anything, called the reception, where they explained to us that, allegedly, when cleaning the room, the employee noticed a crack on the mirror of the closet in the hallway and allegedly we broke it and had to pay $ 68 for damage to hotel property. How are you? Of course, we were not going to pay anything. They didn't break anything.
Used to leaving the hotel, they marinated us for about an hour, threatening that we would be late for the flight if we didn’t pay for the mirror (which we didn’t break), then they even offered us a discount, but we were determined and after a while they let us go. Treash.
About food. There is a lot of it, everything is delicious.
The waiter MAHMUD from the Bella Italia restaurant is also rude, looking at you with such contempt.
How can you invite tourists to your country and treat them like that, and not to everyone, but to Russians.
The hotel is definitely NOT RECOMMENDED!!!!!
We were in Egypt for the first time and will not go there again. We have something to compare with, we rested in Thailand, Bali, the Philippines, etc. , and there has never even been anything like this anywhere - everyone is friendly and kind, as it should be when guests come to you.
The territory is huge, well-groomed, blooming with a beautiful large pool.
The food was in 3 main restaurants (Italian cuisine, Oriental cuisine and general) and two a la carte restaurants (1 time by appointment). The food is monotonous, but a huge selection, you will not go hungry. Birthdays are congratulated with a cake with a candle, with drums.
The beach is small, at the entrance it is desirable to have corals, but there are places with a good sandy entrance for children. There are places with fish, it is advisable to take masks. This area is characterized by ebbs and flows, but this does not particularly affect the beach. Nearby there are 2 more hotels of the same owner. You can use 3 beaches, but food is only in their restaurants.
There are many foreign tourists: Germans, Italians, Belarusians, Russians and Turks. The animation is great, there are 3 bars. For alcohol - only beer, I do not recommend the rest. There is a huge water park for all ages.
The hotel pulls on a solid 4+. We were very satisfied with our stay, we would come again, we recommend.
The territory is beautiful, well-groomed, everywhere gardeners cut, sweep, water, clean. The most beautiful swimming pool throughout. There is a huge water park outside the territory for both children and adults.
Lunch - a lot of things: for 10 days there was fish and chicken and (pigeons or quails) and turkey and duck and beef and lamb. I don’t know what else you can dream of, in 5-ka sometimes there is no such thing. Paste. Lots of boiled vegetables. Fruits (melon, guava, pomegranates, apples, pears, grapes, bananas, dates, 1 time there was a mango). Sweets (cakes, baunkti, potato pie). Mango and guava fresh juices can be bought for $3 to the right of the reception or during breakfast, lunch or dinner (the staff comes to the tables and offers on a tray for $3)
At certain times from 15-16 they give Nestle ice cream, donuts with Nutella or honey and cheese pies from 16-17.
Mango can be bought both on site - $ 3-5, and in SENZO MALL - $ 1.5-3 (shopping center near the hotel)
I advise Jasmine beach - good sand and an excellent entrance to the sea.
The sea is gorgeous. Fish are something, a sunken ship - you can swim in a mask to see, you bought a mask for $ 13 near the beach, for $ 9 - on the malls to the left of the hotel, this is near the Cleopatra fixed-price store.
Staff, cleaners, waiters, bartenders, cooks, guest relay staff - great fellows!! ! Here the security is rather weak, we had to solve the issue ourselves.
We signed up for a la carte upon arrival at 3 rest. Liked the fish on the beach and sushi.
We had breakfast, lunch and dinner mainly, the interior is nicer there (the leftmost one with a summer track). Everything is insanely delicious.
The animation is good, the team is very incendiary and in general great fellows and with children know how to work with adults. Show, live voice, belly dance.
From the entertainment there is also a mini-zoo on the territory of the Jasmine hotel, you can get there from the sea. Cute Abyssian women frolic, show tricks, love fruits very much (especially pomegranate)
We went on excursions (Bathyscaphe) - in principle, nothing (after the oceanarium we got more), sailed on a boat on the sea, then descended into the hold and looked at the bottom of the sea and fish through the windows, then swam in the open sea, take masks with a large screen (on coral reef if you swim, be careful not to get scratched, the corals are very close to the surface) but you can see so many interesting things that you won’t see at the hotel.
We took an excursion to the oceanarium - so-so, not impressed (very stuffy inside, I think that you can spend money on a more interesting excursion)
1 time handmade carpets were brought to the hotel, you could look around and even buy. There are shops on site and on the way to Jasmine Beach, where you can buy creams and teas.
On the last day at 12 they cut off the bracelets, gave a coupon for lunch and said that you can use everything except alcoholic beverages - not quite GUD.
And I almost forgot a little moment in our vacation - flying planes are also a kind of entertainment for children (because the airport is not far and there is a corridor for planes to land in the morning and afternoon and evening, the sight is amazing and quiet). On the way to Jasmine beach, a BOB camel walks - you can take a picture with him and ride, treat him with fruit.
In general, everyone liked the warm sea, dry climate, good mood.
Separately, I want to say for the guide-reptile! We flew from the Anex tour company. Guide Tamer, three tours are expensive. We bought a trip to Luxor from him. Our family received $230. In the evening before the tour, I blew my stomach, it was bad all night, of course we didn’t go. Check out at 4:20 am! After lunch, she asked to be rescheduled for another day, said to call the hotline. So I did, they answered that contact your guide, he decides everything. As a result, he scratched that we were refused to transfer the excursion (. As a result, it turns out that we just gave him $ 230. This spoiled the whole impression of the rest.
I stayed at this hotel with my husband and 4 year old son. It so happened that the budget for the rest was limited, so nothing special was expected from this hotel. The reviews were good, the children's concept and affordable price brought us here.
We arrived at the hotel around 17.00, filled out the documents and we were immediately settled (many of the vacationers who came in the morning complained about problems with the check-in).
The key was given one, the second had to beg... The room was originally paid for Pool view in this and populated. What can I say, the room is sooo tired, but spacious, everything is working, there is a kettle and a safe (there is no kettle and safe in the usual standards). There were only towels for two, the third set had to beg again (((
But we came to relax, and not to look for mold, broken tiles and chipped plaster - so, having tuned in to the positive, we went to explore the territory...
The territory is beautiful, everything is old, but well-groomed. They try to keep it clean and tidy.
Decent water park, the child is delighted!
The first 4 days everything was fine, there were enough places everywhere, the food was decent, the staff tried to be polite (why did they try, because all the smiles are so fake and unnatural - that sometimes it was even disgusting)... And then some kind of NIGHTMARE began ! ! ! Our vacation has turned into a continuous QUEST !!!!!
People began to come in crowds, a lot of locals, queues everywhere!
From the very morning you run to take a place on the beach, then you look for a place in the dining room (3 times a day), then you catch a clean plate, beg for clean cutlery (I never thought that there could be problems with plates and cutlery). There is a queue for food, while you stand up - you don’t even want to eat (((The staff began to be rude, giving preference to serving the Arabs, as if they don’t notice us.
The portions on the issuance of food and drinks at the bar have also sharply decreased.
The contrast is awesome!!!
And the "CHERRY ON THE CAKE" was the waiter MAHMUD from the Bella Italia restaurant! I have never seen such rudeness in any hotel!
On the penultimate evening, after another search for a table, I asked the waiter to bring us appliances, he yelled at me that he himself knows what to do and does not keep up with everyone. I asked if he would like to apologize for this behavior? In response, a rude voice heard "no"! Such rudeness left me speechless. . .
Of course, I complained to the reception and there they apologized, but "the sediment remained"!
In my understanding, All inclusive is not only food, drinks, but also a favorable atmosphere, which primarily depends on the staff.
We were ready to close our eyes to minor shortcomings and some inconveniences - but to close our eyes to this is not to respect yourself!
The hotel is definitely NOT RECOMMENDED!!!!!
And I advise the hotel management to be more attentive when selecting employees!
- new mattresses, mattresses, bedding, bath towels;
- good beach towels and sunbeds (many) near the pools, which are cleaned every night;
- twice a day they poison insects, plant new plants;
- make decent repairs in deluxe rooms (gradual renovation of all rooms is planned, but the standards are still old, good pulverium numbers - see photo);
- concerts and shows every night, active children's animation available;
- quite good food with veal, chicken, lamb, quail, squid and fish (once a week dinner with fish, as in the photo);
- Bottled water daily in the room
- branded printing: paper cups, napkins, towels on the table under the plate;
- the hall is decorated with artificial flowers, ice lighting, fabric, sofas and chairs in good condition;
- Wonderful water park;
- nice staff (did not meet with rudeness).
Of the disadvantages:
- disappointed the beach, which for some reason is covered with large granite, but there is a small sandy sunset in the sea, there is a beautiful children's beach of the neighboring hotel Aladdin, which has an incredible number of people;
- non-alcoholic powdered beverages, except water;
- shampoo and liquid soap of very poor quality;
- built-in shower wall (it is very inconvenient to wash a child, which is strange for a children's hotel);
- Wi-Fi only in the lobby, paid in the room;
- There are no rooms with normal seating, as between the buildings and the sea there is an old diving center, toilet and paid fish restaurant;
- very loud music every night until midnight;
- in the children's area of the water park is a very strong flow of water, which knocks you off your feet; children are allowed to be on the lower tier of the mountains, on the upper tier they are allowed to fight, after the request of parents, who are forbidden to climb the mountains in the children's area of the water park; the boy-supervisor whistles all the time, which makes the child lose the desire to ride there at all;
- a lot of locals with all the consequences: chaos, queues, pigs in the dining room, children's cries are always around.
The Internet was in the lobby, sometimes used, but for convenience we bought a card with the Internet at the airport for $ 10, so we were fine. Animation was, but we did not participate.
The entry into the sea is rocky, but you can go a little to the left to the beach of the Jasmine Hotel, there is excellent sand, a smooth entry into the sea and clear water, a lot of sun loungers and umbrellas, usually they always went there. I can say that I would return with pleasure, I liked everything! And the first line is still a big plus.
We were housed in order, put on bracelets and gave the room keys, we did not carry suitcases. We were told which way to go to the room, their employee was already waiting for us there and took us to the room. Room standard, everything works.
Bring candy, milk chocolates, they love them, sometimes they paid for cleaning or $ 1. They are happy for our candies like little children. I did not like their chocolate at all, so now I understand why they love ours so much)
Swimming pool, sea closes for swimming at 18:00. At about 18:30 the sun is already setting and the temperature is falling a bit, the wind is rising. Therefore, it was not critical for us.
The food is varied but not breakfast, it is always the same.
Coffee is only delicious at the Lobby Bar from the coffee machine, but its work starts at 9:00.
(By the way, if you have a transfer when you leave at 13:00, then take a ticket for lunch when you will cut the bracelet, lunch 12:30, you will have time to eat. )
Someone wrote that ice cream is given only one serving, but this is not the case, in one hand gave as many servings as said, ate went again took.
There were no checks at the hotel after going to the store. By the way, there is Uber, use it better for travel and pay in cash. To exchange dollars for them, the hotel has a car like an ibox.
Another guide. Thoughtful type. Talk if I solve any problems, but in fact - no. In the hotel it is rare, only in the morning for a preventive talk for tourists who arrived and somewhere during the day and all.
All the questions on the number will really help you solve these girls sitting behind the lobby bar on the stairs, but only contact those who speak English.
They went swimming with the children on Jasmine Beach, which is also their territory, on the left side of Ali Babi Beach, about 2 minutes away. , there is a gentle sandy sunset.
Ali Babi beach is a bit rocky, ie with medium stones, you need to wear aquashoes.
We rode there on the beach on a camel, I wanted $ 10, agreed on $ 6.
One BIG MINUS is that they Egyptians bother with their services everywhere and every day (photos, seafood orders from them, massages, etc. ) it's a little stressful. In the same way, they stick on the streets near different shops to buy something from them, or they say - just come in and leave your feedback from Ukraine, and when you come in they start offering their product, not feedback))).
Went to Uber in Senzo They say, there is their supermarket with food, freshly squeezed juices in a liter container in boxes lying on the shelves, their halva, feta cheese 500 gr. for 25 hryvnias for our money, Vatican shampoos and conditioners, well, etc. There is a pharmacy, there are fixed prices, and there is a Russian-speaking person at the box office.
Do not throw away checks, it is necessary at departure if the bag will be checked. It is better to buy oils also in a drugstore, they will be much cheaper for you than in the factory, which will definitely take you if you take a tour of Panorama of the City. , and do not take oil in different street shops, there you can buy not natural oil, but a fake. Therefore, a pharmacy is better.
Souvenirs were bought at Mamsha (Nile Pharaoh), there are fixed prices. By the way, Panorama of the city is brought there on excursions.
If you just want to go to Charoton, there is also a souvenir and shop Nile Pharaoh, but it is open from 15:00.
There is no good choice in simple souvenir shops where you can bargain. You will not see alcoholic beverages in shops, they can be bought only in bars or street cafes, also on Charaton. Taxi there goes somewhere 57 LE. in one direction. Course there in cars Iboxes 1 $ = 15.5. In the bank 15.7. To change money in the bank you need to have a passport, without it you will not change.
In principle, we are satisfied with the hotel. If asked if we would choose this hotel again, yes, we did. Animation as of 23:00, for those who like to move, you need to choose something else. This is a family hotel.
Have a good rest.