I could not understand where the poisoning came from, the children's food was fresh, they fed well. But a day later, during breakfast, I wiped the tray (from the highchair for babies) with a damp cloth, and the whole cloth was yellow, as if the highchair had been washed with some kind of solution or chemicals and not washed off after water.
I believe this was the cause of the poisoning, I talked about this with a hotel representative, but she refused to admit anything.
In addition to the fact that the vacation was ruined due to poisoning, my parents' room, who lived separately, had a leak in the bathroom.
When taking a shower from the shower cabin, water flowed through the partition into the toilet, so there were constantly puddles that my parents had to wipe.
I reported this to both the reception and the customer service department and asked for a plumber for 3 days in a row. For a week of staying in the room, this problem was not corrected, and Phaselis did NOT offer parents to move to another room, the hotel does not correspond to the 5 * level.
The restaurant is good. Its work is supervised by the chief Turkish "master chef", seafood is credited, there is even a molecular cuisine. And the bar alcohol is imported - it is included in the "ol inclusive".
The confectionery offers excellent coffee, desserts and handmade sweets.
The hotel is expensive, but the design in it is Scandinavian, not annoying. And the atmosphere is joyful, youthful, especially when it comes to entertainment. In the sports team, masters of sports, professionals, train and teach from the heart. Classes in the zone above the sea non-stop, choose what is interesting - dancing, yoga, crossfit, tabati. And since there are few people who want to be active, it turns out an individual lesson.
Teenagers ride on electric scooters along the paths. And near the sun loungers there is a QR code and buttons to immediately order a cocktail or ice cream.
The beach is ideal for children.
There is also a secret wild beach with overhanging rocks.
In general, the new NG Phaselis Bay 5 * hotel impressed with a bunch of new products that are simply not available in other hotels.
There is experience and there is something to compare. The hotel is first of all people and attitude towards guests. From the first minute of being in the hotel, we felt like the most beloved guests. Champagne, a huge bouquet of flowers. All issues that arose were resolved calmly and promptly, even late at night. My husband's computer broke down and they did everything to help. I am very grateful to Darina for your attention. Many thanks to Serdar for his help in resolving all our issues. We came for a week and stayed for 3.
As with any new venture, small flaws are revealed at the opening, but everything is quickly corrected. So upon arrival, the beach was not ready, but now everything is super. Very good SPA area, gym, detox bar. Everything is completely new. Towels, bed linen, bathrobes of chic quality. The pools are all amazing. All the waiters are very attentive, especially near the Adnan and Eren pools. As well as waiters in the restaurants Mustafa, Hussein, Umut.
Disadvantages: the water park is not working yet, but they promised to open it in a few days.
Bottom line: we recommend this hotel to everyone, we had three weeks of relaxation.
The management of the hotel turned this huge territory into a big garbage dump. Nobody cleans anywhere.
Rooms: "view" from the balcony in a bush littered with rubbish. Cleaning 1 time in 3 days in the form of making (not changing! ) bed linen, no one even sweeps the floor, I'm not talking about the fact that they never held a rag in their hands, green-black mold in the shower.
Dining room (you can’t call it a restaurant): uncleaned tables, dirty and sticky dishes, flies in dishes, leftovers on the floor.
Nutrition: This is not food, this is food. One and the same, strange dishes in the form of a brew in cast irons. Grill - only chicken all 10 days. Never had meat on the grill.
Animation: forever screaming old aunt, for days on end, I will remember her for the rest of my life.
It is not possible to relax here, because tourists from Russia dance and yell until 12 at night on one dance floor, from 12 to 2 on the other, and then the entire repertoire of discos is performed live until 5 in the morning.
The territory of the hotel is large and green, the views of the mountains are amazing. The sea is clean. The beach is large: sand and pebble beach with a sandy bottom, you can also enter from the pier and pantone, the beach on the other side of the cape is pebbles and large stones, the entry is larger stones, only there are waves, they are not on the other beaches (here are mostly adults are resting, no animation is heard here, only the sound of the waves). Enough loungers. They didn't work from 6 in the morning. They came at 9 o'clock and always found a place to lie down.
Food: We liked it. A lot of different meats, fish (boiled, and fried and stewed), various vegetables and cheeses. There are also many sweets and pastries for every taste. From fruits there have always been: watermelons, peaches, grapes, plums, melons, apples ....During the day, they make something like Turkish cakes right in front of you near the pool, and ayran is nearby. Ice cream is served at the bar by the sea from 11 am to 5 pm (come after 12 pm and you will not stand in line). Yuppies juices in the vending machine (freshly squeezed for money).
The dishes were not washed, the dirty dishes were not promptly removed from the tables.
Children's table: nuggets, french fries and mashed potatoes (powdered), ketchup, sausages, tomatoes, cucumbers. You don't feed babies. Need to bring food
In general, I liked the hotel, the territory, the sea, the weather, the entertainment are all very good. If you do not peer into the little things, then you can relax very well. Nature is amazing and very beautiful. The hotel is family, not youth, a lot of small kids))) If you eat "hang out", then this is not here.
Everyone - Good day everyone! Are you going on vacation and choosing a hotel in Turkey, or maybe in Kemer? !
We as a family (husband and daughter 6 months old) rested at the beginning of May 3-10.2015 near Kemer in the town of Goyniuk in a hotel called Club Phaselis Hotel.
We flew from Vilnius for 3 hours, upon arrival we went through passport control and at the exit from the airport the tour operator Novatur was waiting for us. We told the name of our hotel and we were told the number of the bus that will take us to our hotel. After 1 hour, (on the way to our hotel we stopped at 4, transported vacationers) at 11.00 we were at the “Club Phaselis Hotel”, approaching the central building, we need to drive through a small abandoned park-forest ...So that we ourselves hardly want to leave the hotel somewhere to get out. But the Territory of the "Club Phaselis Hotel" is of such size that we did not want and did not need to go somewhere else ....
And so we arrived at 11.00 and the room had to wait until 14.20, but check-in according to the rules of the hotel from 14.00.
While waiting for a room, it was possible to use all the bars and services of the hotel except for the room, we decided not to leave our suitcases and waited in the hall, treated ourselves to coffee and gin with sprite ....
ROOM (Club Superior): After we got the room, it turned out that this is a bungalow on the 2nd floor, do not be shy, you paid money and you can ask to change the room, which we did because we have a small child and a stroller that is not sip on the stairs ...The room with a balcony seems to be clean, bright, with a beautiful view of the sea but there are stains on the floor (but after returning from the beach several times it became clear that stains were inevitable. The towels in the room were changed every day, the bar too replenished every day (free mini bar: Turkish beer, Pepsi, 7 up, water with gas and without gas), the bed was changed every second day.
Seeing that the baby and I brought the playpen to us (we didn’t use it, it didn’t seem too clean, but they pulled out the mattress and made our own barricades, it was even more convenient than the playpen. On the sites they write that there is a kettle in the room, there are NO TEAPOTs in the room and they DO NOT GIVE! We had to rinse the bottles with boiling water and need boiling water for the mixture (we took boiling water in any bar, fortunately we had a thermos, and we didn’t have to run every feeding) Drinking water in closed bottles, you can ask at any bar, I didn't have any problems with that, but I had to wash my face with cold water and wash my daughter's butt in the shower, because only summer water flowed in the washbasin. The room has a safe, refrigerator, TV, telephone, WFi and air conditioning.
On the balcony there are two wicker chairs and a glass table, in the room there is a couch and two armchairs, a table, 2 beds: single and double. There is a wardrobe with hangers and a table with a mirror. We had all the amenities except a kettle.
TERRITORY: A beautiful peninsula with 3 beaches (Pirso-shaped pebble beach (plastic sunbeds), a pier near the pool with slides (with wooden sunbeds) and a wild artificial beach for those who want to protect themselves from all non-natural sounds, (there are plastic sunbeds but you can and relax on the pebbles), every day you can get a clean beach towel near the Spa.
The sea is transparent, the bottom is rocky (there were no sea urchins), if you throw white bread, then the fish are in the sea, like in an aquarium.
The peninsula is convenient in that if on one side the wind and waves are calm and there are no waves on the other.
There are 3 bars along the beach, one of them has ice cream and all the main alcoholic drinks, the other "Snack bar" you can have a bite (french fries, fish, chicken, pizza, you can make a hamburger with lamb cutlet yourself, there are fresh salads and most alcoholic and non-alcoholic drinks). alcoholic drinks, for an additional fee you can buy fresh squeezed juice) and a third bar for drinks only.
On the beaches there are showers with fresh-fresh water.
The territory is located on a peninsula that goes uphill, a lot of greenery. There are toilets everywhere, which is important with small children.
And also 4-5 pools 1. (on the beach with slides) 2. Children's (the depth for an adult is knee-deep everywhere (temperature is about +27 degrees, and 2 small slides for the smallest) near the pool there is a huge ship (protects from the wind from the sea) playroom for children, where there is always an animator for children 3-4.
The central pool turns from shallow to deep (there are many sunbeds around, Wfi, Bars with alcohol and other drinks), and 5. To be honest, we didn’t reach the pool for 7 days, only we saw it from the restaurant, it is located in a park on a mountain, there are sunbeds.
BARS: and as we wrote earlier 3 bars along the beach (alcohol, tea, coffee, ice cream, a bar near the central pool, a bar near the reception. ) There are also all sorts of eateries near the central pool (Pide cakes (traditional with cheese, meat and potatoes) ) you will always find a snack where ....
RESTAURANTS: at the beginning of May there were only two main ones, where you can always have breakfast, lunch and dinner. We had breakfast and lunch in a restaurant between the central pool and the sea in style (relaxation in the village) and had dinner on the 3rd-4th floor in the central building overlooking the sea, pool and hotel area. Very cozy place, for dinner only in this restaurant they gave strawberries.
ANIMATION: Magnificent for children both during the day and in the evening (mini disco), for adults it was rather weak (but this is not the season yet).
SPA: Bath (Hamam, sauna, steam bath) there is a massage center and a gym. We went on day 1 for peeling, and later my husband went for massages, and my daughter and I went to the hammam to warm up. (for a fee only services: peeling, massage ... )
SUMMARY and evaluation:
The hotel is large, green, on the peninsula and the mountain, the sea is clean. The nearest hotels are about 2 km on one side and about 5 km on the other. (+5)
Rooms updated but no warm water in the sink and no kettle. Beautiful view from the window (+3)
The food is delicious (European), there are Turkish sweets, fresh cakes, you need to go around everything to try it. There is enough alcohol, but it is weaker (by degrees) than usual, you can drink a lot if you wish ...(+5)
The pools have a very pleasant coating, the water is about +25 degrees on May 3-10. The air was 27-35 degrees. Clean children's pool (water +27 degrees) We and our baby were very comfortable. (+5)
Sports - there is a gym, a field for football, tennis, a volleyball and bachi ground, for an amateur there are paid water activities ...(+5)
Vacationers are mostly Russian-speaking. Family couples. (+5)
Shops - there is a store of gold, leather and furs, bed linen, shorts and swimwear and one mix store there is always something that you can bring as a souvenir, as well as (protective creams, glasses, fins, inflatable accessories, diapers, etc .... ) (+5)
We were very pleased with the rest, convenient with small children. Everything is good except for the little things.
Otziv music:
Pliusi:
Bol'6aja uhozennaja territorija. Detiam do 15 let - mnogo animacii I svoj otdel'nij ogorazdionnij bassejn. Bol'6aja vollejbolnaja plo6iadka u moria. Alkogol' Tureckij - slabij, no eto plius. . )) O4en' mnogo pliaza na liuboj lad - pesok, gal'ka, doski, beton, kamni. . dlia liubitelej kupat'sia - razdol'e, est' dva plavu4ih pantona v more, podal'6e ot pliaznoj sueti. . Pitanie - otli4noe. . nastroeno na evropejskij maner s Tureckimi delikatesami. . Nikto ne travilsia. . V restoranah - 4istota. Po priezdu srazu v Hamam, po4istit' kozu. Spa salon ujutnij, nedorogoj I ka4estvennij massaz. Idite k Ismailu - like zanogo rodites. . )) Personal - k pliusam. . a esli ostavite na 4iaj, zapomniat I budut extra privetlivi - vsegda.... )) Animatori – ponravilis’!
minusi:
Zaselenie - uzasnoe! ! Derzat at the reception, poka ne uberut nomer. . Mojo mnenie – lu46e vjehat' v neubrannij nomer, ostavit' ve6i, pereodetsia I idti otdihat', a ubor6iki puskaj prihodiat kogda im vzdumaetsia, 4em sidet at reception I zdat' neskol'ko 4asov v duhote I mile after poezdki, osobenno s malen' kim rebionkom. .
Uberajut tak sebe. Poli v bungalow- pod mramornuju plitku I javno vidna vsia griaz’ I sledi. . no eto skoree upu6enie dizajnerov. . Zvukoizoliacija slabaja, esli 6umnie sosedi, to budete v gostiah ne vihodia from nomera. . )) No, eto tol'ko v dvuhetaznih bungalow. . Pesok ves' mestnij - o4en' carapaetsia, poetomu tapo4ki - obiazatel'ni Vezde.
Total:
Vsio kul'turno I ujutno. . Discomfort bil tol'ko ot pola v nomere. . tol'ko v tapo4kah. . Eda, napitki, more, a samoe glavnoe ulibka zeni - dajot etomu oteliu 9 iz 10 v diapozone srednij premium. . ))