The only minus is very poor noise insulation in the rooms, if you are not lucky with the vessels, you can hear everything. And so very satisfied. To date, this is my favorite hotel in Egypt.
Check-in went very quickly and efficiently, the bracelets were put on immediately and sent to lunch.
The children are delighted with the water park, and with the hotel in general.
Nice, clean pools for all ages.
The hotel is really cool, the food is varied and delicious
(there is fish, squid and oysters every day).
The a la carte restaurants are excellent, the food is delicious, the Chimichurri restaurant (delicious steaks) is beyond praise.
The Italian restaurant "Basilico" is superb.
The rooms are clean, cleaned every day.
The staff is very polite, helpful, requests are fulfilled immediately.
The only negative (at least for us) is a large number of Arabs who behave very arrogantly and rudely, and are very unclean.
Among the disadvantages of the hotel: the animation is rather weak and the toilets near the water park are dirty (no paper available an hour after the water park opens).
I recommend the hotel.
The settlement was delayed for two and a half hours.
The room was not the one that was paid for.
Instead of moving into the best room, they tried to move into the worst room
Total room for four people (two adults and two children) one large bed and a stand.
The payment was for a deluxe room
They said sorry, this number is busy. Booked a room 2 weeks in advance.
Rooms are dirty, mold in the shower
Kitchen for 3 points.
Towels are dirty. I will attach a photo
The manager lies at every turn.
I recommend the hotel both for a family holiday and for two.
First, the territory. Well, just fantastic! The hotel building itself is snow-white, modern, and there is a lot of greenery around! And not ordinary palm trees, but a whole landscape design - various shrubs, flowers, unusual trees. Walking around the territory is a delight, a treat for the eyes. Keep in mind that the area is cascading, lots of steps! Moms with strollers will not be very comfortable here.
Secondly, food. God, it was great! ! Every day they fried tiger prawns, crabs, steaks - everything was very tasty. The choice is huge.
Fresh vegetables, fruits (even strawberries, the guide told us that this is a rarity), a lot of sweets, in the mornings there was always red fish (except for the afternoon, maybe we ate it all ???? ). I really liked the moment that the chefs prepared dishes especially for our child without any problems !! ! Just came up, asked - they did it to us !!!!!!!!
Thirdly, the staff is just smart!! ! There are no complaints at all. Everyone is always kind, but at the same time unobtrusive. All of our requests were answered promptly! We arrived to check in late at night and we were immediately offered to go to a restaurant, fed (although in theory we were not obliged). And how after that to believe all the reviews that it is bad in Egypt?
But I must say that adult children (6-12 years old) in the hotel will be bored. No slides, few pools. The hotel is focused on relaxing holidays, there is no intrusive animation, everything is calm.
Feel free to advise this hotel, it completely turned my stereotype that Egypt is bad, tasteless. Because the main thing is to go to the right hotel!
Very decent hotel, everything is at a high level.
I didn’t find anything to complain about - the room is spacious, the food is excellent, the staff always asks if everything is fine, what are the problems with the room or the rest, they try to respond promptly.
Territory well-groomed, beautiful.
It's a pity in December there are often cold winds, but this does not apply to the hotel.
Arrived around 8:00 am. We immediately put on bracelets, gave printouts with a login and password for Wi-Fi (Wi-Fi is excellent throughout the hotel) and sent to breakfast. After breakfast, for a surcharge of $ 20 (we ourselves offered. When asked how much? They answered, how much would you give) we were settled in a room. At 10:00 we were already unpacking.
The territory is large, well-groomed and very beautiful. Greenery, trees, bushes, flowers, beautiful illumination in the evening. Sofas / armchair / awnings throughout. The whole complex cascades down to the sea. At the very top there is a reception and a dining room, then the buildings go down. Above the numbers starting from one, below 11.12. We lived ideally - in room No. in the 6th building, i. e. in the middle. The room is large, on the first floor, with a side view of the sea with its own terrace. On the terrace there is a table and two wicker chairs. The room has two single beds, the mattresses are very comfortable. The two pillows are also comfortable. The bed is clean. The bed linen was changed once during our stay. The room has bedside tables, a wardrobe, a large table, a wall lamp, a floor lamp, a TV, armchairs, a refrigerator, air conditioning, a suitcase stand and even floor scales for weighing suitcases. In the refrigerator sprite, cola, fanta, water. The shower had everything down to a disposable razor and shaving cream. Cosmetic miniatures were replenished all the time, as was drinking water. Bathrobes, slippers, a hair dryer, a set of threads / needles. The water was always hot. And she's really hot. Towels are changed every day. There are 5 of them in the room: two large, two medium and one for legs. 3 van dollar the cleaner made us swans and peacocks/mawlins
The food is excellent. Quail, grilled shrimps, lamb rack, pizza, chickens, turkeys, cheeses (delicious), sausages (delicious), fried, grilled, stewed, steamed, smoked, salted fish. a variety of side dishes, mashed potatoes, french fries, stewed vegetables, baked, grilled. Fresh in the morning of 5-6 species. Fruits, various pastries, desserts, curds, muesli, cocktails. There are vending machines where you can get different types of coffee. Ice cream is always. In general, a paradise for fat bellies! Service staff are top notch! They didn't run, they just flew! They asked what you would like and brought tea/coffee/juices/cocktails.
There were no problems with drinking water at all. She was everywhere: in the dining room on the tables, on the bars, in the rooms.
Pools: there are 4 of them. One is near the Dining Room. The second one is for adults only. And at the bottom of the beach there are two large ones.
Beaches: there is one for adults only. And one for everyone. Sun loungers and umbrellas on the beach and near the pools of different types. Beach towels are huge and unused. Issued by cards.
Near the lower pools and the beach there is a bar where you could take alcoholic / non-alcoholic drinks, chips, juices. Food too, but we were so full during the main meals that we didn’t take any of the food on the beach. Often the waiters prepared cocktails and fruit on skewers and served them to vacationers.
The sea is gorgeous! Beautiful reef, variety of fish. Constantly snorkeled. Entrance from the pontoon. There is sand on the shore, the entrance to the sea is dead coral. But the depth at the entrance is small and so on until the coral itself. The wind and the red flag was once half a day. But we were lucky - it was during this half day that we went on an excursion to Ras Mohamed. There was no wind there.
Wherever possible, sanitizers stand or hang.
Animation works well, well done guys. Some kind of small performance was in the afternoon by the pools, at about 16.00 dancing with the involvement of vacationers (Zumba, for example). In the evening, half an hour animation with children, then some kind of program for adults. The programs were normal: not chic / black, but not crap either. The hotel does not have its own disco, every day animators with vacationers went to discos in other hotels.
Since the territory is large, there are buses and so-called bus stations with telephones. You go there, call, the bus pulls up. We never used. Only on the first morning we and our luggage were taken to the room on such a bus. On the day of departure, by the way, they also came to the room and took our suitcases to take us to the bus.
On the territory there are volleyball and tennis courts, a room for children, a sauna / bath / hammam (were not), restaurants (were not).
Rest were very satisfied. The hotel is beautiful, thanks to all the staff!
We decided to wait. Before breakfast we were put on bracelets, we ate and went to discuss the room. As a result, we were upgraded for a surcharge from a superior room with a view of the garden to a sea view deluxe in building 9 on the second floor. (Above swim ups)
Hotel pros:
Beautiful, well-groomed, green territory. A huge number of staff who start work even before the set time. Excellent infrastructure. We didn't see a single open bar. Very comfortable and varied sun loungers. A bus runs around the territory approximately every 5 minutes for those who find it difficult to climb the cascading stairs. Food at a high level. Very strong breakfasts. We were especially struck by bacon, fresh juices, nuts and salmon with cheese. Ripe fruits.
Ice cream for lunch and dinner. Delicious soups. For dinner every day, huge fried shrimp with squid.
Were in two a la carte restaurants - steak house and Italian. Excellent service, delicious food. I recommend to go.
From 12 to 17 you can eat in the snack bar from the menu. Good choice and worthy replacement for lunch in the main restaurant.
There is also a fool, chips, nuts, packaged juices. They didn't drink alcohol.
Minuses:
Number fund. Pretty old furniture, clumsy cosmetic repairs (renovation) look especially wild in a hotel of this class. Noisy air conditioner. Bed linen in spools and with holes. And that's not even the saddest thing. Ants lived in our room. Of course, we reported this to the gestrelation. We tried to poison them for three days, but they only became more. As a result, we were changed to a room in which there were also ants, but in smaller numbers.
The hotel also has a problem with the fact that many, at least in our building, had dinner in the rooms and then put the dishes out the door to the common corridor where they stood until the morning. Sometimes there was a feeling of some kind of garbage.
The reef is very weak, you can see something, but you definitely shouldn’t choose a hotel for the sea.
High level hotel in terms of food, service and infrastructure. But the problem with numbers needs to be solved. Would love to stay there again after renovation. And so the condition of the room and, especially, the presence of ants, significantly spoiled the impression of the hotel.
Acquaintance with the hotel begins in the spacious lobby.
Check-in does not depend on check-in, probably due to the availability of a sufficient number of free rooms. The room is clean, spacious, high-quality cleaning, mini-bar replenished every day.
Food at the highest level, for all tastes, preferences and needs! For Egypt, the best!
The service was great too, friendly and helpful staff.
The beach is very beautiful and clean. Protected from the wind, because. surrounded by hills on three sides, a great solution! Entry into the water only from the pontoon.
The animation is very pleasant, active, but unobtrusive, which is important. All kinds of fun sports games and entertainment are offered throughout the day. Well, in the evening, a cultural program awaits, performances by musicians and shows, each time new and incredibly interesting. Well, for the most persistent there are visiting discos.
Thanks to the whole team of the hotel for a quality stay!! !
Number
Small in size, everything works, only the curtains are tattered and dirty tulle, gray in color, with a patched hole. The linen is not cotton, the sheets are all in spools. Cleanliness is a relative concept for Egypt, therefore I will not complain about dust, stains, or tired furniture, everything is as usual)). Before leaving, one sock was lost, looked under the bed, found someone's slippers and a layer of dust there.
Food
There are many dishes prepared, but I cook better, although I am not a professional chef. They cook everything in an incomprehensible oil, most likely rapeseed, all the food gives off the taste of this oil. Sweet was not impressed at all, I tried every sweet thing, everything is very bad. There is a lot of meat, who loves meat, that is a belly feast. All greenhouse vegetables, watermelons and melons are not sweet. Dates and oranges are delicious. Grilled shrimp every evening but only eaten twice, they are rubbery. The staff distributes food, they are not greedy, but it’s still unpleasant that you have to stand with an outstretched plate and ask for something there))) We didn’t take alcohol, the beer is bad, all the sodas are ordinary, packaged juices.
Entertainment
The animation at the hotel is good, the guys are positive, the evening shows are C grade. There is nothing interesting behind the hotel either, the road, hotels, shops with all sorts of rubbish, pharmacies, gouged sidewalks, peeled "sculptures" and wilted greens.
Service
There were strange impressions... We settled down to have a bite to eat at the pool bar. The order was brought quickly, she asked for ice cream, so the waiter said... go to the bar yourself, there is ice cream. )) Many people like that they constantly ask, is everything okay? It seems intrusive to me, these constant questions from strangers. . . is everything okay? how are you? Hey! etc. for the whole day this sound, unnecessary noise boggles. Especially since they don't care how I'm doing))). It is generally difficult to talk about sanitation, they are in disposable mittens, but inside is already wet with sweat, they can pick up something that has fallen from the floor, and then with these hands they pinch mint in a mojito. Dishes are not disposable, only coffee in bars in paper cups, and everything else is either reusable plastic, worn out by life, or faience.
Territory
Green, clean, trimmed, watered, few flowers. There is nowhere to walk around the territory, there is no so-called embankment, everyone occupies buildings and steps. From the beach to the dining room, you have to overcome more than 170 steps in the heat. You can take a shuttle, but they also need to change them from diesel to electric cars, otherwise they drive around the hotel, they stink.
I was in Egypt about 6 times, this hotel is not respectable. Paying $1600 for 7 days and getting disappointed, not impressed. . . that's too much! We drove home and decided that everything! It's time to say goodbye to Egypt.