But hotels also have their advantages. Delicious food, always full mini-bars, nice green area, excellent waiters, but the attitude towards customers from the service at the reception is simply disgusting. And what was in the spa is simply beyond words! So even their conscience allows them to cash in on such situations, they consider themselves right. I would have known that there was such chaos throughout the hotel, without thinking I would have called the police and filed a statement about an attempted rape! Whether you come to this hotel is your choice. BUT BE VERY CAREFUL. If such situations are allowed by the hotel, then this already says a lot.
1. Reception - they unloaded the luggage and loaded it onto electric cars, everything is perfect here, everything takes a very long time at the reception itself, they may not pay attention to you for a long time, in general, there is no joy in the face of those who meet it at the reception.
2. Room - we had a standard family, a little tired mini-bar doors, everything else is normal. In general, there are no complaints about the room. There is tea in the room, the capsule coffee maker is kind of like that, coffee is like that, but in my opinion it is like that in all capsule coffee makers, I have a bosh at home and the same burda comes out, but with a strong desire you can drink.
3. Food - we only visited the main restaurant, children's restaurant, steak house and restaurant at the reception, forgot its name. Everything is delicious, there is plenty to choose from, but I’m such a food for myself, i. e. omnivorous therefore I cannot competently evaluate probably. The children's restaurant has tasty and healthy food and there is nothing harmful for children. There are diet food and so on, there is food for kids. In the main restaurant, there is not enough staff, in my opinion, because the service there is so good or none, they came to us right away and everything is fine, on the second we have to look for someone to give out the instruments corny and so through time. The rest of the restaurants I've listed have good service.
4. Beach - we only went to the one near the main restaurant and the main pool, where half is covered with sand, half is sand only at the entrance. If you are with children, then I advise you to be located on the left side of the beach, where the sand is quite far away and the children will be fine. In general, if you have not been to Kemer, then be prepared that this is not the same sand as in Side.
5. The territory is all money, clean, well-groomed and mega green!!!
Overall impression of the hotel 9 out of 10. There were minor comments, from my wife, in terms of cosmetics, they did not ideally follow the presence, i. e. 1 time there was a moment when the hair conditioner ended. BUT you have a personal assistant, who in our case quickly resolved all issues. Separately, I want to note the kids club, this is a paradise for children, its own water park, its own restaurant, a large playground with swings, a labyrinth, a trampoline and other things, the territory is completely fenced. Children can be left and left, they will play with them, take a walk, feed them, but they will not be allowed into the water park without you, probably this is right.
In general, this is a good hotel for a relaxing holiday with children. I also want to separately note sweets, ice cream and coffee in Turks and Starbucks. On the territory there is a shop where you can find everything you need, the prices are adequate. There is a lot more in it, but I did not use it, so I will not evaluate it. For those who want better, go to Max Royale. All of the above is written from the experience of a family vacation with children, and it is in this version that I recommend it! There are no loud discos and lush parties, so if you are fans of this, then you are not in the right place : )
I really like the hotel: the territory, rooms, cleaning every day, everything changes, the bar is replenished daily, there are a lot of locations - the beach, pools, piers. The water park is great. A la carte restaurants are free to visit - it was a pleasant surprise for us (Italian - Edevre, Aegean cuisine and Turkish). Alcohol in all bars is imported, excellent cocktails.
Everything is very, very high quality.
Rested with two families 2 + 1.
Checked into the hotel quickly, despite the fact that we arrived early around 8.00.
Number 8 out of 10, nothing out of the ordinary.
The territory of the hotel is gorgeous, there is something to see and where to walk, the beach is good, large, clean. The food is very decent, of course I would like a larger assortment, but this is the problem of most hotels. Alcohol is really ultra, a choice for every taste, I have not even seen local alcohol here. The staff is great.
There is a variety of entertainment every evening (but this is all for an amateur, for example, I didn’t go to evening shows).
Of the minuses:
The rooms are cleaned badly, even if you leave a tip, nothing changes.
Before our check-out, the hotel was quite full and there were not enough sunbeds on the pier and near the pool, but this is more likely not a problem of the hotel, but the mentality of our people who leave towels in the evening and then do not come.
On this from the bad, perhaps that's all.
I recommend the hotel, it is close to Rixos in its level (but it all depends on the price). Would like to come back to this hotel.
Nobody writes overseas! About small brown jellyfish and sea urchins at the bottom of the beach. Jellyfish then sting not like a child) The staff on a boat with a net swim along the beach, trying to collect them. I already have 4 burns. Take allergy medicine and ointment with you.
About the entrance to the sea.
In advertising they write and show that the entrance to the sea is with sandbags, so I did not find them) even on a paid beach. You have to be careful not to break your legs. ) Stones, jellyfish, sea urchins. The water is clear and salty).
Regarding the service separately. In this hotel, I did not see tourists from Germany, France, Great Britain. Here Ukraine, Russia, Moldova and tourists from Eastern Europe. The Turks probably think that this will do for these people. I will not write for bathrobes in a room without belts, but how so! 3 bathrobes and not a single belt! Cleaning in general ahtung. At 8 in the morning they knock, they clean, then they don’t come anymore) The sets in the bathroom are not replenished. It's good that you took it with you).
Special thanks to Julia from Guest Relation, because no one has ever sent me on a "walking erotic journey". Like go ask yourself, otherwise she will have to pick up the phone and call! Julia Super!
The territory of the hotel is large and green. Pines, palms, eucalyptus.
If only the service could be improved and everything would be great.
For the money you can find a better hotel.
There were a lot of people at dinner, it was hard to find a place. After dinner, we were taken by electric car to our room (the cedar house was booked), we were very pleased with the room, it’s good that we didn’t save money and didn’t take the standard one, because the atmosphere in the cedar house is incredible!! ! In the morning we went out to the garden terrace with a cup of coffee, it was an amazing feeling!
The room has all the amenities, a hairdryer, a TV, mirrors, an excellent shower and toilet, bathrobes, slippers, towels, a coffee machine, a kettle, small and medium-sized cups, spoons, various types of tea, instant coffee, sugar, salt, plain water in glass bottles. The minibar was replenished every day (plain and sparkling water, energy drink, capsules for a coffee machine, fanta, cola, sprite, Efes beer, hazelnuts, almonds, peanuts, pistachios, chips, chocolates). Upon arrival, they give a bottle of dry red wine and a plate of fruit.
Room cleaning is generally satisfactory, bed linen and towels were changed every day, everything was neatly hung and covered, garbage was removed, bath accessories were always replenished (soap, shower gel, shampoo, hair conditioner, body lotion (by the way, by loccitane), washcloths, toothbrushes and pastes, napkins, cotton pads, cotton buds, there was even a set with pads and a condom, a set with shaving gel and a razor). However, they did not wash the floors and did not vacuum, they did not wipe the glass table on the terrace. Of course, this did not greatly affect our vacation, but I would like for such a price and the level of the hotel to have more complete cleaning in the rooms, especially since it is a privileged life, as they write).
There are three zones on the beach, a common beach with sun loungers and umbrellas, a beach with white pavilions and a beach with wooden pavilion houses.
On a common beach, you need to take a place before 8 in the morning, but we never did it, we looked like the main beach for a couple of days, we were lucky to find one free sun lounger and that's it, after that we rented a white pavilion on a nearby beach for 80 euros for 4 days ( we had a 50% discount, since we lived in a cedar house), every morning they gave out towels there, and provided a bottle of water, a plate of fruit and a cup of nuts, you could use the services of waiters all day, as well as dine in a nearby fish restaurant, which could not be done by others who did not rent this pavilion. This moment was very pleasing, it was convenient, given that we were vacationing with a small child.
The beach is dirty in places, various rubbish was lying around - cigarette butts, straws, bags, wrappers, etc. , which I consider unacceptable for a hotel of this level, which it claims to be.
The entrance to the sea is quite normal, comfortable, there is sand on the beach, there are stones in the sea, but they did not cause me discomfort.
Regarding the main restaurant of the hotel, we were generally satisfied, we really liked breakfasts and dinners, their lunches are boring, there are few hot meat dishes. For breakfast they have a large selection of eggs, pancakes, various jams, sauces, chocolate and nut pastes, different honey, as well as honey in combs, a lot of vegetables and herbs, from fruits we had watermelons, melons, apples, pears, bananas, figs , lime, grapes, large selection of sweets, most of them are very tasty, loved it, especially Turkish baklava and tiramisu!
There is also a choice for children and people with a limited diet - stewed vegetables, rice, buckwheat, bulgur, oatmeal, boiled beef, chicken, turkey.
Breakfast also included cereals with milk, muesli, cereals, rings, cottage cheese, yoghurts, a huge selection of cheeses, sausages, regular toasts and with cheese and sausage, a large selection of bakery products. For breakfast, lunch and dinner, soups of 2-4 types were served, but I did not try them. From drinks, coffee from a coffee machine is different, tea from teapots is already ready, or packaged, one day I saw how smoothies were made from fruits and vegetables, it seemed there were still freshly squeezed juices.
On Thursday we got to the fish day, there was just a cosmic assortment, crayfish, shrimp, red fish, as well as white fish of other species, spaghetti and pasta with seafood in sauce, on this day the chefs walked and sang in Italian throughout the restaurant the impressions are incredible! In general, we were satisfied with the food, but there are some minor shortcomings.
I did not like the fact that the main restaurant has broken dishes, which I consider unacceptable in a hotel of this level.
Also, at one of the dinners, my husband was brought in a dirty glass of whiskey and cola. With regards to alcohol and bars in general, I liked everything, delicious brut and wine, their local, my husband mostly drank local Turkish beer or Chivas whiskey, we are satisfied with the quality! Also on the territory there is a cafe with ice cream, we tried different things, we liked it, but it’s very sweet out of habit) there is a coffee shop next to it, next to which there is an amphitheater. We went to the show a couple of times, because it was hard to get to the show with a small child, but the shows that we managed to watch are quite colorful and interesting, after the disco shows, which we also didn’t manage to attend).
The territory itself is quite large, very green, so much beautiful vegetation, a view of the mountains, of course we are delighted with the view.
Next to the main restaurant there is a cafe where Turkish gozleme cakes are baked, we tried it with meat, cheese and spinach, they are very tasty, they also give out the Turkish drink ayran. According to our type of accommodation, we had the right to visit any a la carte restaurants, we signed up for Mexican and fish, we also wanted to go to a steak house (meat), but there was a full record, and therefore we didn’t get there, it’s not bad in Mexican, but I didn’t impress, but I really liked the fish one, I was glad that these restaurants have a children’s menu : ) we didn’t sign up for other restaurants, there were also Aegean cuisine, Ottoman cuisine, Georgian cuisine, Far Eastern cuisine. If we took more days to rest, then everyone would be happy to visit. We also visited a coffee shop in the main building of the hotel, delicious, coffee, tea and various sweets, there are very tasty tiramisu.
We allocated one day to visit the water park, there is also an aqua snack bar, which works like a water park from 11 am to 5 pm, the water park is not bad, we rode several slides, sometimes we dined at this snack bar, where you can order shawarma, burger, pizza , potatoes in foil with filling, fruits, vegetables, there are also drinks in the bar, as well as ice cream in a wrapper. We visited the Children's Club, which is more designed for children aged 4 to 12 years old, there is nothing to do with the little ones, the Children's water park is not suitable for a child under 2-3 years old, dangerous slides, food in the children's club is almost the same as in the main restaurant, only there you can additionally take a shelf mixture, yogurts, mashed potatoes in glass jars (no meat jars), packaged juices, there is also a blender and a microwave, I didn’t see anything unusual for a child there).
There is a spa on the territory, which we were actively offered to use, but their prices are too high, for peeling, massage and face mask 80 euros ...for me it is not justifiably expensive. There are also pavilions with shops on the territory: textiles, souvenirs, weaknesses, jewelry, leather and furs, there is also a Children's Entertainment Center (for a fee), you can rent a children's car there, play slot machines and bowling, we found out the cost of renting a car - 10 dollars, did not recognize further). There is also a cinema, we were not there. Regarding the pools: there are a lot of them on the territory, but basically they didn’t get to them, swam a couple of times in the main pool near the main restaurant, the one with sea water, the rest of the pools are located where people live, the closest one to us was near the minibar ( I do not remember the name), not a big pool, cozy.
We didn’t swim in others, since the territory is large and it makes no sense to even go to others, due to the fact that they are plus or minus the same.
We took one excursion on a boat along the coast, duration two hours, for two 80 euros, a child is free : ) we really liked it, showed us various famous hotels, and also swam in a cave. We did not take more excursions, as with a small child. From the anex tour, we had a free excursion to the Turkish shopping mall and leather / furs, they brought us initially in leathers / furs, which we were not very interested in, but you could also buy Turkish sweets there, which we did, and in the Turkish mall we we didn’t hit, because the child began to act up and we went back to the hotel.
The weather is generally good, one day was cloudy, the rest of the days are comfortable, very warm, we got a light tan, we swam a lot, the water is comfortable.
In general, they were satisfied with the rest, there are more pluses than minuses, but still, for such money and the level of the hotel, I would like to get what I want in full. Thanks to the hotel staff for their responsiveness and meeting the requested needs!
The hotel area is small but well maintained. In principle, the infrastructure is well established here. There are no complaints. Everything is fine.
Everything is fine in the room too. Well, except that I saw ants a couple of times)
I will say this about cleaning - they clean it here on average well. I do not agree with those who write that they do not clean. You just don't need to snuggle and leave 2 tips on the bed every day))
On the topic of staff, of course, everything is completely bad. Probably 90% do not understand either English or Russian. Even at the reception! ! For all 10 days I saw only a couple of people who understood and could clearly speak English. Many understand Russian, but there is no answer. Russian was spoken by guest relations, the girls in the kids club, the waitress and the one who gave out towels by the pool.
In English - guest relations (another person) and a bartender. All!
On the theme of the pool - he is here ONE. Really. Unless you have booked a cabin or family suite.
In general, with a standard number here you will have more disappointments than positive emotions.
About the sea, the beach - it is here, as it were, and, as it were, not.
So, the beach here is divided into two (three) zones. The zones are approximately the same width. Left - free access, a lot of sunbeds, "welcome to the scoop", Yalta 80-90s, those who watched "Just you wait" will understand)) Right - with "pavilions" - either a four-poster bed (50 euros per day) or a wooden house with minibar and sockets (80-120 euros per day). It is clear that in the right zone it is much freer. But not only that. Even in the right zone there is clean water and reclaimed sand - ideal for children.
There are more stones in the left zone. But the guys made a convenient entrance - they laid out the entrance to the sea with sandbags.
Although the last two days they have put some kind of apparatus on the left side, which, like, "washes" sand onto the beach or something like that. I don’t understand what, but the water is muddy 20 meters from the shore - it’s disgusting to enter the water. That's why no one went swimming today. And accordingly, everything is by the pool and there is no crowding.
Food is normal - delicious grill and fish. Pretty good baseline. No frills.
Why did I write that this is not "all-inclusive" ...Because really prepare about 500-1000 dollars / euros from above in order to spend them on the spot for normal recreation conditions. And yes, do not take the standard. Either a house (cedar house as they call it here) or suites. With them you will have a private pool, constant meals in a la carte restaurants (if available) and 50% discount on pavilions.
Territory.
Excellent. Big enough to walk around, and not too far apart from each other to get tired of walking. Not hilly, very beautiful and well-groomed.
Settlement.
We arrived in the morning and were at the hotel around 10 am. We prepared to wait until 14.00, but did not have time to sit down in the hall to take a breath after the road - as we received cards for settling. Many thanks to the smiling guys from the reception for this, it was very nice. Without any surcharges. They also gave rooms nearby, as we requested! They carried us with things on hotel cars, we didn’t even touch the suitcases, as we got into the hotel. Everything was handled by the staff. Very nice. You feel that the holiday has begun, barely crossed the threshold of the hotel. The staff speaks fluent Russian, which was a surprise to me. I'm used to hotels where they mostly speak English, and here I was pleasantly surprised when they answered me in Russian.
In general, there are many Russian speakers in the hotel. I would like to note this as a plus, not a minus. I don’t understand Russian-speaking tourists who are always dissatisfied with the fact that there are too many Russians on vacation! You yourself are the same Russians as those about whom you grumble with disgruntled mines! And in general - what could be better when you relax in the same space with people with similar mentality, with whom you can exchange a few words or joke and not be afraid of being misunderstood? The audience was cheerful and dignified. We did not notice any tagils and drunken fumes.
Rooms.
There was no welcome champagne with fruit in the room, but for the lightning-fast check-in immediately upon arrival, I was ready to treat the guys from the reception with the same)) We had a standard garden room. The first floor - instead of a balcony, a small and shady private courtyard with garden rattan furniture, closed on all sides - on the sides of the neighboring rooms with frosted glass partitions, in front with a green hedge of cypresses. Ideally! You can't imagine better. Room size is very decent, a little tired, but not critical. Everything works, nothing groans, does not flow, there are no foreign smells. The bathroom has a complete set of cosmetics and not only - there is everything you can imagine. From toothbrushes with toothpaste and floss, sticks, cotton pads to shaving accessories and women's stuff for unexpected "holidays". Slippers, bathrobes. The mini bar was replenished daily without any complaints: 1.5 still water for tea, coffee, a few 0.5 of the same water, forfeits, cola, iced teas, beer, nuts, chips, tea and coffee bags. There is a kettle in the room. In the reviews I often saw complaints about cleaning. I don’t know - we must have been lucky, because they cleaned our conscience every day. With washing the floors both in the room and on the terrace, the furniture on the street was wiped, the ashtray was washed. It was nice to walk barefoot, which is rare. Change of towels daily, linen every 3 days. One day after the change of linen, the son overslept a wet bell)) and wet the bed - the next day, they replaced it without additional request, despite "not allowed yet"
Food and restaurants.
The main criterion for me is clean. Separate areas for smokers and non-smokers, no one interferes with each other. Instant cleaning after guests - I have never seen an uncleaned table standing for at least a couple of minutes. But customer service is lame. Without a couple of dollars, they will be very reluctant to ask about drinks and so on. But there were also exceptions. The girl from Kyrgyzstan was very kind and friendly and the guy from the same place. Of course, they later thanked them, it's just nice that at first they looked after us so beautifully without any tip.
The food is varied for all tastes. In the main restaurant for breakfast daily red smoked fish, canapes with red caviar, all kinds of omelettes, etc. For children, oatmeal and semolina porridge, very tasty cooked. Buckwheat, steam vegetables, etc. Lunches-dinners are more than plentiful - always all kinds of meat, except pork, different fish, quail and rack of lamb, pasta with seafood and grated parmesan is divine! With all responsibility I can say that it is tastier than the pasta that is cooked here in front of you, with the ingredients to choose from, you have to look and not the fact that you will find it. Lots of sweets and all kinds of fruits, including pineapples and persimmons. Was not, perhaps, exotic. Drinks are in order. Orange juice in the morning, packaged juice everywhere, no yupi diluted. Children's table with yoghurts and packaged chocolate or fruit milk. Lots of imported whiskey (Chivas 12, Jameson, Jack Daniels, Ballantyne) rum (Captain Morgan, etc. ), Martini, Baileys, etc. , tolerable brut. I didn’t like the wine, perhaps because I’m from a wine country and I know a lot about good wine)) Of the cocktails, I liked only the mojito with golden rum and brown sugar, it’s nice that it was with lime, as expected, and not lemons. The rest that they tried - they don’t know how to do, although they try. Everywhere in the bars there is a nut mix (hazelnuts, pistachios, almonds). Glass or paper utensils, no plastic. Champagne in champagne bowls, all drinks in their glasses, and not as you have to.
Once we were in the Mediterranean a la carte - I didn’t remember anything, so we didn’t go to the rest (and there are 5 of them). There is also a 24-hour veranda restaurant and a burger cafe near the adult water park with free à la carte service. Everything we tried was delicious. Many types of ice cream from 12.00 until the evening, in briquettes (Magnum - different fillings) and loose - very tasty. Guzlemya near the beach bar - crazy. I have never eaten such delicious cakes anywhere before. Without any preparations, as happened in other hotels, the woman rolls everything on the spot. The thinnest dough - the children constantly asked for them, and they ate so much that there was no point in going to lunch.
Pools and beach.
Main pool with sea water. In my opinion, it is superfluous when the sea is at hand. Sometimes I wanted fresh water, and for this it was necessary to walk and look for such on the territory. It is very cool that everything around the pool is covered with anti-slip tiles. For this fat plus and thanks to the hotel - the children never slipped, running barefoot with wet feet. You can walk in a relaxed and calm way, not taking small steps, as if on ice. The beach is narrow, imported sand, entry into the water is smooth, go to a depth of 10 meters. Great for children - they have a place to splash around and for people who do not like to go 100m to a depth. But there are large stones at the bottom. There are sharp ones. My son cut his leg twice in a week. It is better to take safety shoes. There are many sunbeds, as everywhere they are marked with towels of especially enterprising tourists, but we always found free ones. Perhaps because it was the end of the season. In the season, I think, there is a war for them. Towels, by the way, are freely available here, without cards - very convenient. At three points: at the main pool and the beach, in the adult and children's water parks.
Children.
Paradise for children. An amazing kids club with a large children's aqua zone on one half of its territory, and all kinds of climbing and jumping ropes on the other half. There is also a children's restaurant, although it was closed during our stay. Girls animators are very good at making contact with any child, the children ran after them like ponytails and asked to be with them even when we did not want to let them go) I am not a supporter of selling children on vacation, on the contrary, I want to be on vacation together, because at home it is not possible to give the child as much time as we would like - work, fuss, fatigue, etc. , but here we had to invent ourselves so that the child wanted to stay with you, and not run away to the "children's world". In the evening they are given a "Minute of Glory" on the stage, who sings, who dances - the animators announce them as stars and arrange a real standing ovation after the performance)) The children are happy)) Well done with a capital letter, nothing to add!
To sum it up, we had a wonderful holiday. The son did not want to leave, and for us the week seemed like 1 day, we regretted that we did not take at least 9-10 nights. Some disadvantages are present, but they are so insignificant, there are so many other advantages that it is simply reluctant to notice them and concentrate on them.
I would like to say a huge thank you to the entire team of the hotel for a great time at your place!
Would you return here again? Definitely yes.
Even considered it already, planning a vacation for next year. But the price has risen significantly, so next summer we will go to Gyural, the cost of which is surprisingly lower than Nirvana at the moment.