We rested in July 2015, and God forbid to get here again!
I'll tell you what kind of "service" in this hotel we met....Decide for yourself whether you want to go to these people or not!
We arrived at night, settled in the wrong room, which was originally requested, the money was given not small (all the same suite) - not what it is not a suite, so the room is comfort and no more. We cleaned 2 times in 14 days (changed towels) and 1 time linen on demand, the toilet and the bath were not washed at all !!!
The food is bad, it's not a buffet!! ! (cheating pure water). All that remains from the evening is cooked for lunch on the trail. day....consequently, every second person has intestinal infections... since in 30 degree heat everything turns sour instantly.
Our child (4 years old) was poisoned, so these owners did not even let an ambulance be called, I could not understand what was the matter for 1.5 hours they offered their miracle doctor (for 2000 rubles) - agreed, there was no choice....through 3 hours after the arrival of the doctor (prescribed to inject antibiotics), they managed to inject one injection - the child's pace increased. until 39 and then I couldn’t stand it anymore and with a good swearing I literally made me call an ambulance....while the ambulance was driving, I heard from these people how many: how bad we are, we poisoned the child (attention: we ate only in their canteen), what a bad mother I am - these are the words of the hostess of this hotel !!! ! They also didn’t give a thermometer (they asked me to give it to them as soon as we measure it) !! ! I'm SHOCKED !! ! from such an attitude (later the ambulance doctors explained that they were afraid of the SES) - because they go to them regularly !!!
We had a check-out after 3 days, so they came to evict not at 12:00 as it is written, but at 8:30 (with the words we have check-in at 12:00, I need to get out) - for all 3 days while the child was in the hospital, not even they asked how he felt…. . only from these people and heard how bad we poisoned the child!!!!
If you still decide to go here to rest, then do not expect anything good from these people!!! ! Just in case, the ambulance number in Sochi is 030!!! ! (So as not to be left without help like us)
We went on an excursion to the Olympic Park and jeeping. Great!
Rest were very satisfied.
1) The location of this hotel on the mountain, information about which is provided in the description of the hotel itself. It didn't scare us. when we chose the hotel. Rather, we relied on the positive reviews about the hotel. But, it seems that the high rating of this hotel is due to the fact that negative reviews are deleted, or we were just unlucky with the room.
2) The advantages of the place where we rested are picturesque nature and the cleanest sea. Guests of the hotel go to the beach belonging to the territory of the Aqualoo complex. The beach is clean, equipped and sewage does not flow into it, as on a free city beach.
3) The advantages of the hotel itself are a well-groomed territory, a beautiful view of the sea, an equipped playground, a swimming pool. As for ping-pong, it could be made free for guests (as it was in Anapa), but these are trifles.
4) Now about what I did not like. The hotel welcomes guests even with the youngest children. At first, when choosing a hotel, this did not bother us. But when every day we heard the cries and cries of one "king" of 2 years in the dining room, in front of which his parents danced, poured soup into his mouth, which he opened to scream, turned on cartoons for him on the tablet, danced in front of him with dolls, then it was very unpleasant to look at. The cries of this child accompanied the guests throughout the hotel, and woke them up at night. There is already a wish to the guests themselves - first teach your children to behave correctly in crowded places, and then go on vacation. In Anapa, there were age restrictions for children - they accepted from the age of 4, and only this year it became clear to us why this was so.
5) Hotel guests were offered 3 meals a day, a buffet. The restaurant is clean and the waitresses are very polite and pleasant. It was embarrassing that the food was often insipid, the salads were not tasty, and the rolls or cookies were on the tray in such a small amount that they were already running out for 3 people picking up food. Of course, a little later they brought more, again just as little, but still there was a feeling that there was not enough for everyone. Here, I think, the problem is connected with the mentality of the Russian people, who are used to grabbing everything and more, once everything has been paid for. The entrance to the dining room was literally stormed when the waitress opened the door to invite guests. More about nutrition - every day they gave a compote of dried fruits, which was very diluted in the end and which was already pretty tired. Well, about the dishes - they were cooked somehow without a soul (sometimes there was a feeling that some dishes were slaughtered for pigs). Again, if it weren’t for last year’s experience, when everything in Anapa was very tasty and in abundance, maybe we wouldn’t be so critical of the food in Oles Loo.
6) One of the shortcomings of the hotel is one dryer for all rooms where there is no balcony. In Anapa, there was a dryer in every room, but here there is one, a little broken and constantly falling due to gusts of wind.
7) What still struck us is not the hotel itself, but the guests. There is a cooler on the ground floor so that people can drink tea or coffee. People, well, how can you be SUCH KHOROHOBORA?? ? Many used this cooler to fill large plastic bottles with water (water costs 35 rubles in stores)!! ! Well, what kind of swine is this? The cooler was enough for several hours. As a result, people who wanted to get themselves a glass of water could not do so. I think the hotel management should be banned from collecting water from the cooler into plastic bottles. Again the race turns out - whoever has time, that and sneakers.
8) Now, as for the number. When we booked a room, we were promised a French double bed. In fact, in the room 2 beds were simply pushed together. There is no need to mislead even such trifles.
9) We are approaching the most terrible, because of which we will never return here. The quality of cleaning and cleanliness in the room. Or rather, dirt in the room. Maybe, specifically, we were unlucky with the number, I don’t know, we didn’t see other numbers. When we entered the room, we immediately felt the pungent smell of urine from the carpet. I think that it is a huge drawback when carpet is laid in the room instead of linoleum or tiles - it is not cleaned, everything is dropped and poured on it, it absorbs everything. It seems that before us they lived in this room with a child who, sorry, wrote on the floor. When we were looking for a rolled ball under the bed, we had to raise the bed. What kind of dirt that causes a gag reflex, we did not see there !! ! The whole mirror was smudged, it felt like someone was blowing their nose at it. There were greasy finger molds on the doors. Ants were crawling on the wall near the table in huge numbers. They crawled into glasses, onto bottles of Fanta. The abomination is still the same. The outlet in the room is kept on parole. But the worst thing is the bathroom. The shower cabin is full of mold and mildew. It looks like it has never been washed since the day the hotel was founded. And the toilet bowl is disgusting to use - it was definitely never washed and it was so unpleasant to use it. We are supporters of cleanliness and hygiene, and such unsanitary conditions do not suit us at all! In Anapa, we saw how they cleaned the room when people moved out, how the maids lifted the beds and licked everything to a shine. It was nice to be in the bathroom, everything was like at home. And here there was a feeling that you were in a public toilet, which is used by many and which is not washed or washed somehow. Once we saw the maid cleaning our room. It took her 30 seconds to do everything. She swept the mop across the bathroom floor, hung a foot mat over the shower stall, and left. Is this cleaning? Nothing is better than this. Still the result is the same.
What can I advise to those who make a choice in favor of this place - if cleanliness in the room is not the most important thing for you, if you are ready to eat not always tasty food and put up with the cries of little spoiled children, then Olesya-Loo is not even a bad place. Well, we will choose another hotel next time.
during the day they inflated a water slide for children. it's very nice that we went to the aqua-loo beach, everything is civilized and cultural, you want to swim or walk. every evening entertainment in aqua-loo. on the territory of olesya there is a clean pool, large and not small. Many people have stayed at the hotel with children. the children rode 2 slides until night and they had fun. I really want to make a capital playground with swings and a sandbox. information about the hotel from the Internet is fully consistent with reality. saw dolphins in the sea. To all who rested these days we send a big hello. Many thanks to the staff for a well thought out hotel and provided vacation.
Lyuba, Sasha, Ksyusha. city of Bronnitsy.
The photos on the Internet are completely true, the hotel area is large with a beautiful view of the sea, the pool is just gorgeous at night, they turn on the backlight, my husband really liked swimming at night, my daughter and I swam during the day. The whole territory is planted with a variety of palm trees, Christmas trees and roses of various colors. Every morning, the entire territory washes and waters the plants.
We had a room on the first floor overlooking the sea, in the room split, TV, refrigerator, hair dryer, shower, sink, toilet. The room is clean, comfortable, linen was changed every five days. A light cleaning was done when we were at lunch every day. At the same time, we had the simplest room in this hotel.
The staff is friendly, polite. Hello and thanks to the receptionist Arkady, our maid and waitresses.
We really liked the food, everything was just cooked, from good products. You serve yourself as much as you want, and the dishes are cleaned after you. I really liked the cauliflower puree soup, and my husband liked borscht and stuffed peppers, and my daughter mashed potatoes. Everyone cooks themselves.
There is a gym, but we never got to it, the time flew by so quickly.
We went to swim at Aqua Loo beach, the hotel issues a pass, and there umbrellas and sun loungers are all free, the sea is like on the entire coast, it seems to me that it is about the same everywhere.
For children, this is a great place, there is a playground, inflate a water slide at lunchtime.