• traveled 3 years ago
Rested at the beginning of June 2021 with my family. Immediately I would like to note the boorish attitude when checking in at the reception. - Very long check-in (stay in line from one to three hours); - Terrible, old rooms; - Lack of service. They did not respond to our requests at all; - Non-compliance with sanitary standards, no masks, many sanitizers did not work; - Lack of bottled water.
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Rested at the beginning of June 2021 with my family.
Immediately I would like to note the boorish attitude when checking in at the reception.
- Very long check-in (stay in line from one to three hours);
- Terrible, old rooms;
- Lack of service. They did not respond to our requests at all;
- Non-compliance with sanitary standards, no masks, many sanitizers did not work;
- Lack of bottled water.
On the positive side, I would like to point out:
+ huge territory;
+ beautiful view from the window.
Immediately I would like to note the boorish attitude when checking in at the reception.
- Very long check-in (stay in line from one to three hours);
- Terrible, old rooms;
- Lack of service. They did not respond to our requests at all;
- Non-compliance with sanitary standards, no masks, many sanitizers did not work;
- Lack of bottled water.
On the positive side, I would like to point out:
+ huge territory;
+ beautiful view from the window.
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• 7
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We rested in this hotel from 03/23/21-04/01/21 and it can hardly be called a vacation. 1) waited 3 hours for check-in; 2 there was no water in the room; 3) bed linen is not changed i. e. how did you stop and sleep on one all 9 nights; 4) on an all-inclusive package, get ready for the fact that in general all-inclusive is only room accommodation and breakfast, lunch, dinner in one canteen, the food is simply disgusting.
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We rested in this hotel from 03/23/21-04/01/21 and it can hardly be called a vacation.
1) waited 3 hours for check-in;
2 there was no water in the room;
3) bed linen is not changed i. e. how did you stop and sleep on one all 9 nights;
4) on an all-inclusive package, get ready for the fact that in general all-inclusive is only room accommodation and breakfast, lunch, dinner in one canteen, the food is simply disgusting.
Everywhere in the hall it smells, if not of a toilet, then of the same dining room in which you have to eat!
The last meal will be at 20:00 and that's it, you can eat after this time only for money, and here is your all inclusive!
Plus only the first line of the sea.
Interestingly, and the management knows what kind of mess is going on here ?!
Would you like to have a rest here and your children to have a rest?!
From entertainment: we do not take into account the excursions of your tour company. This is a bowling alley from 10:00 to 14:0.1 hour free of charge by appointment for all inclusive.
Billiards paid 200 or 300 rubles, depending on what (Russian or American).
Water park: a lot of people, the smell of bleach corrodes the eyes, it's very stuffy, the locker rooms are just pipets.
And the biggest thanks to the PEGAS TOURISTIK group, namely the branch of the city of Ussuriysk, who sent us here with the words everything is fine here, almost like Thailand!
And if you are young people, then you have nothing to do here!
And again, if your travel agency sends you here with the words that it's great and wonderful again, that Pegasus bought the hotel, JUST RUN!
1) waited 3 hours for check-in;
2 there was no water in the room;
3) bed linen is not changed i. e. how did you stop and sleep on one all 9 nights;
4) on an all-inclusive package, get ready for the fact that in general all-inclusive is only room accommodation and breakfast, lunch, dinner in one canteen, the food is simply disgusting.
Everywhere in the hall it smells, if not of a toilet, then of the same dining room in which you have to eat!
The last meal will be at 20:00 and that's it, you can eat after this time only for money, and here is your all inclusive!
Plus only the first line of the sea.
Interestingly, and the management knows what kind of mess is going on here ?!
Would you like to have a rest here and your children to have a rest?!
From entertainment: we do not take into account the excursions of your tour company. This is a bowling alley from 10:00 to 14:0.1 hour free of charge by appointment for all inclusive.
Billiards paid 200 or 300 rubles, depending on what (Russian or American).
Water park: a lot of people, the smell of bleach corrodes the eyes, it's very stuffy, the locker rooms are just pipets.
And the biggest thanks to the PEGAS TOURISTIK group, namely the branch of the city of Ussuriysk, who sent us here with the words everything is fine here, almost like Thailand!
And if you are young people, then you have nothing to do here!
And again, if your travel agency sends you here with the words that it's great and wonderful again, that Pegasus bought the hotel, JUST RUN!
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• 7
Good reviews are left by people who have a rest at their own expense and are settled in the 4th building. They have really great, comfortable rooms, good service and even a porter. BUT pensioners / disabled people on social. vouchers rest in completely different conditions, unfortunately. Check-in was waiting in line for 3.
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Good reviews are left by people who have a rest at their own expense and are settled in the 4th building. They have really great, comfortable rooms, good service and even a porter.
BUT pensioners / disabled people on social. vouchers rest in completely different conditions, unfortunately. Check-in was waiting in line for 3.5 hours (2 tired girls at the reception could hardly work quickly on a check-in of 300 people). Most of the electronic keys did not work and had to run to the reception several times to re-block.
The rooms are generally not bad, but the furniture is old, the linen is washed and even torn, there are not enough towels to change, and - oh, horror! - No pillowcases and pillows wrapped in sheets.
There is a special conversation about food - you won’t stay hungry, but only soups and cereals were delicious, in short, remember the Soviet canteens of the last century. The medical base is frankly weak.
In general, the only advantages are the sea, the sun, the air and a loyal attitude towards those who do not wear masks))
BUT pensioners / disabled people on social. vouchers rest in completely different conditions, unfortunately. Check-in was waiting in line for 3.5 hours (2 tired girls at the reception could hardly work quickly on a check-in of 300 people). Most of the electronic keys did not work and had to run to the reception several times to re-block.
The rooms are generally not bad, but the furniture is old, the linen is washed and even torn, there are not enough towels to change, and - oh, horror! - No pillowcases and pillows wrapped in sheets.
There is a special conversation about food - you won’t stay hungry, but only soups and cereals were delicious, in short, remember the Soviet canteens of the last century. The medical base is frankly weak.
In general, the only advantages are the sea, the sun, the air and a loyal attitude towards those who do not wear masks))
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• 16
From January 10 to January 27.2020, we were a group of Muscovites on vouchers from the CSO in the Akvaloo sanatorium, Sochi. We have the most pleasant impressions - from rest, procedures, leisure activities, food and the attitude of all the employees of the sanatorium without exception. 2-bed rooms, overlooking the sea and with a large terrace, where many sunbathed - in January! A very large and well-groomed territory, a lot of evergreen and flowering plants, a variety of stunning views of palm trees.
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From January 10 to January 27.2020, we were a group of Muscovites on vouchers from the CSO in the Akvaloo sanatorium, Sochi. We have the most pleasant impressions - from rest, procedures, leisure activities, food and the attitude of all the employees of the sanatorium without exception.
2-bed rooms, overlooking the sea and with a large terrace, where many sunbathed - in January!
A very large and well-groomed territory, a lot of evergreen and flowering plants, a variety of stunning views of palm trees.
Very tasty and varied food, hot soup that you can eat as much as you like, always delicious main courses and wonderful pastries, lots of vegetables and fruits. At the same time, the food is very balanced. Our thanks to the chef and very polite waiters, our table was number 12.
A wonderful water park, two swimming pools with sea and mineral water, three saunas, a jacuzzi pool. Many thanks to the animation team - Elena, Tagir and other employees for holding aqua aerobics, aquadance, and also for organizing sports events, various master classes, poetry and dance evenings.
Many thanks to all the medical staff for the procedures. Excellent masseurs, Mikhail and Natalya Petrovna - just Super! Good health to you!
The employees of the mud and bath department have a wonderful attitude towards people and their work, thanks to Irina Makarova and Larisa Shabrina for their kindness and patience.
Also a big thanks to Valeria, Stepan, Daria, Natalia, Svetlana, Victoria, Sofya, Arkady and Marina - the administration staff who, with great patience, courtesy, attention, solved the numerous problems and complaints of our retired vacationers.
We VERY liked the Akvaloo sanatorium. Some Muscovites come here not for the first time.
And most importantly - this is the magnificent surrounding nature - pine trees, the sun, amazing air and always grandiose - beautiful sea. We had a great time and arrived in Moscow rested and in a great mood and health.
Kuzina Tatyana Vladimirovna
Borisova Anna Vladimirovna
Smykova Nina Romanovna
Titov Nikolay Ivanovich
Gubanov Vladimir Ivanovich
and many others.
2-bed rooms, overlooking the sea and with a large terrace, where many sunbathed - in January!
A very large and well-groomed territory, a lot of evergreen and flowering plants, a variety of stunning views of palm trees.
Very tasty and varied food, hot soup that you can eat as much as you like, always delicious main courses and wonderful pastries, lots of vegetables and fruits. At the same time, the food is very balanced. Our thanks to the chef and very polite waiters, our table was number 12.
A wonderful water park, two swimming pools with sea and mineral water, three saunas, a jacuzzi pool. Many thanks to the animation team - Elena, Tagir and other employees for holding aqua aerobics, aquadance, and also for organizing sports events, various master classes, poetry and dance evenings.
Many thanks to all the medical staff for the procedures. Excellent masseurs, Mikhail and Natalya Petrovna - just Super! Good health to you!
The employees of the mud and bath department have a wonderful attitude towards people and their work, thanks to Irina Makarova and Larisa Shabrina for their kindness and patience.
Also a big thanks to Valeria, Stepan, Daria, Natalia, Svetlana, Victoria, Sofya, Arkady and Marina - the administration staff who, with great patience, courtesy, attention, solved the numerous problems and complaints of our retired vacationers.
We VERY liked the Akvaloo sanatorium. Some Muscovites come here not for the first time.
And most importantly - this is the magnificent surrounding nature - pine trees, the sun, amazing air and always grandiose - beautiful sea. We had a great time and arrived in Moscow rested and in a great mood and health.
Kuzina Tatyana Vladimirovna
Borisova Anna Vladimirovna
Smykova Nina Romanovna
Titov Nikolay Ivanovich
Gubanov Vladimir Ivanovich
and many others.
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• 9
• traveled 5 years ago
I am very grateful to a friend who literally forced me to go with her and the children to Aqualoo. They are already resting in the complex not for the first time, but for me this sanatorium-resort complex was a discovery. I really liked that Aqualoo has its own beach. You don't need to go far, everything is nearby, you just have to go down the hill a little.
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I am very grateful to a friend who literally forced me to go with her and the children to Aqualoo. They are already resting in the complex not for the first time, but for me this sanatorium-resort complex was a discovery. I really liked that Aqualoo has its own beach. You don't need to go far, everything is nearby, you just have to go down the hill a little. The territory of the complex is very large, there is a lot of greenery and magnificent plants, the climate suits me perfectly, and the children did not have acclimatization. We took a standard room with three meals a day. The children had their own children's menu, which I really liked. We ate delicious and healthy food, walked and visited the water park. We visited the Nemo spa complex, I tell you, the sensations are incredible. Turkish bath, honey wrap, wellness massage just brought me back 10 years ago. Next year we plan to return to Aqualoo again. Moreover, when you visit again, there are discounts!
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• 10
I went to the Akvaloo boarding house for treatment under the Silver Age program. I liked it very much. Relatively inexpensive. The room is good, I was in building 7. Pretty comfortable, delicious food, a lot of procedures. I didn’t go to the water park, I don’t like such entertainment. Went for a relaxing holiday and enjoyed it to the fullest.
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I went to the Akvaloo boarding house for treatment under the Silver Age program. I liked it very much. Relatively inexpensive. The room is good, I was in building 7. Pretty comfortable, delicious food, a lot of procedures. I didn’t go to the water park, I don’t like such entertainment. Went for a relaxing holiday and enjoyed it to the fullest.
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• 27
This January was our 5th anniversary trip to Aqualoo. Every time it is nice to see how everything is clearly organized, from check-in to the operation of the restaurant. There are several working pools, but this time the water was cool for me, but my friend was fine. A wonderful water park, there is a sauna, bowling, an indoor pool, animation is no worse than in summer, a cool spa center, you can walk around a large area.
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This January was our 5th anniversary trip to Aqualoo. Every time it is nice to see how everything is clearly organized, from check-in to the operation of the restaurant. There are several working pools, but this time the water was cool for me, but my friend was fine. A wonderful water park, there is a sauna, bowling, an indoor pool, animation is no worse than in summer, a cool spa center, you can walk around a large area. For winter, you can’t imagine a better vacation option, especially for such a price.
Review from — vOtpusk.ru
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Rested in this not a pleasant place with children. Celebrated the New Year. At the entrance, the hotel seemed pretty decent, well-groomed area, decorated hall for the New Year. Settled in quickly. On the way to our room 107, the adventure began. I could not find the number right away, everything is very confusing.
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Rested in this not a pleasant place with children. Celebrated the New Year. At the entrance, the hotel seemed pretty decent, well-groomed area, decorated hall for the New Year. Settled in quickly. On the way to our room 107, the adventure began. I could not find the number right away, everything is very confusing. The unpleasant smell of sewage hit my nose, I can imagine how it stinks in the summer here! The room was the biggest disappointment. A small room with an entrance hall in which there was a humpbacked dilapidated sofa, my husband and I had to sleep on it, since the children were placed in the room. There was mold and fungus in the corners of the rooms and on the windows! The carpeting has never been washed in my life, only vacuumed, and then, probably, in open spaces, as there is a lot of dust and food leftovers under the beds and corners. Horror! They were afraid to walk barefoot, so as not to pick up an infection. There is also a small antediluvian TV in the room, a split system, and they also heated it. The shower room is also terrible, it stank of shit, dampness. Old cracked tiles, toilet with yellow stains. Dining room - more or less, for the top three, we were not hungry, but we did not see tasty food, everything is monotonous, lunch is prepared from the remnants of breakfast, dinner is prepared from the remnants of lunch. I didn’t like the New Year’s banquet either - the festive table will still go, but the booze is burned, the entertainment is not interesting, the veranda on which this “banquet” took place, so to speak, is poorly decorated. It was cold and boring. The next day, the Barbecue Party was announced, which turned out to be actually handing out the stinkiest, cheapest sausages to music. And the most apogee of this terrible rest was Galaklnzert with pop stars! On the bare stage, on the street, without equipment, without any decoration of the stage, Domenic Joker sang in a weak voice, songs completely unfamiliar. Everyone left confused. Why is it so hard to fool people? ! And claim such entertainment? None of what was said in the New Year's program was true! Having paid 53.000 for three days, we were left deceived. The water park also did not like, small, one cotton. I have never seen a worse vacation for such crazy money! Never come to this place. I do not recommend.
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• 21
For the second year in a row we are going to meet in Aqualoo. Last year there was a wonderful program, we had fun in a local nightclub, where the dance floor is large and the hookah hall is impressive. Of course, we splashed in the water park and even got into the thermal pools. It turned out to be such an exotic holiday.
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For the second year in a row we are going to meet in Aqualoo. Last year there was a wonderful program, we had fun in a local nightclub, where the dance floor is large and the hookah hall is impressive. Of course, we splashed in the water park and even got into the thermal pools. It turned out to be such an exotic holiday. I don't think this will be any worse.
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• 4
Those who arrived at the settlement (having booked in advance) were not very cordially met, don’t put the car there, you can’t go there, put it there much further from the entrance... and we have to drag the bags from there to the room ourselves. Parking is paid 200r per day, although nowhere and no one reported that it was paid.
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Those who arrived at the settlement (having booked in advance) were not very cordially met, don’t put the car there, you can’t go there, put it there much further from the entrance... and we have to drag the bags from there to the room ourselves. Parking is paid 200r per day, although nowhere and no one reported that it was paid. All inclusive, yes, yes, ...."included" is not only parking, but also a number of services that simply do not work, closed for repairs, etc. etc. . Free will be what is the cheapest, that's all.
We settled in building 4. The territory is tired, the road is simply filled with concrete with asphalt in places, the holes in the pit are terrible, walking through such an area is a nightmare, and even got into bad weather, rain with wind... The buildings in the rooms, both inside and outside, seem to have returned to the 80s, solid devastation, cracked ceiling, shabby walls, old furniture. . . EVERYTHING! ! We took a family suite, the doors were broken off in the closet, the bathroom was working, only the shower works, you can’t take a bath, because. the button for switching from the shower to the faucet does not work, there is no plug in the bath, the water leaves it for a very long time (it looks like the riser is not properly made or clogged, I won’t be surprised by this). Dining room (you can’t call it a restaurant), where there is no air conditioning buffet, or rather it is, but it’s broken, it’s cold inside, eating in outerwear, well, that’s it... Rain water drips from the ceilings, leaks, in several places, the same way and not only there, but also in the water park, for example, right into the pool, although don’t fill it haha. By the way, there is no bank transfer, they paid for accommodation by shoving banknotes into a dilapidated terminal... and this is in almost 2019, when, well, everyone has already switched to contactless payment.
The staff is a different story. Nobody cares about you. They issued guest cards + bracelets (why they are needed and did not understand if there are cards). Not only are these cards issued only in building 1, that it takes 5 minutes to walk on the fourth due to bad weather, we had a situation that when we went to check in, not a single card (out of three) worked, we had to go down to the "administration desk in building 4 ", why in quotation marks, but because there was no one there, no one... that's how it happens here... there is no one to serve, since the maid's number was indicated and a miracle she was nearby and let us into the room. But this is not the end of the story, we went to change the maps, what to do, again in the rain, changed to others, returned to the room, checked, 2 out of 3 are working... bl#d how so again! We think well, figs with him, we are going to the water park, we come and what do you think? 2 out of 3 also pass... I had to be indignant, they launched it from the service entrance. They asked to correct the situation with the card, but the administration did not solve the issue, and there’s nothing else to do here like fools, it’s a cool vacation. There is so much bleach in the pools that after 20 minutes you start to feel sick from it, and this despite the fact that the water is sea.
There isn't even drinking water in the room. They thought at least there would be a cooler with water, but it wasn’t the right one....nothing, the bar in the lobby is closed, winter is not the season..... The woman sitting in the lobby was surprised when she asked - where can you get water take to the room? from her answer I fell into a stupor... - we have very good water from the tap, pour from there..... just facepalm....
There is no Wi-Fi in the rooms, i. e. he is, but only on the ground floor, in the lobby....on the rest, alas, although on the site they write that there is, and not only him, but in general that everything is great, fine, come to us, we are glad to see you....
They took 2 nights, but left after a day, they did not tolerate such an attitude towards guests. And that's all on my birthday. . . thank you, I'll remember it. . . We drove 5 hours to get here. . . it's better to stay at home! Doesn't really qualify for 3 stars.
I highly recommend not to go.
We settled in building 4. The territory is tired, the road is simply filled with concrete with asphalt in places, the holes in the pit are terrible, walking through such an area is a nightmare, and even got into bad weather, rain with wind... The buildings in the rooms, both inside and outside, seem to have returned to the 80s, solid devastation, cracked ceiling, shabby walls, old furniture. . . EVERYTHING! ! We took a family suite, the doors were broken off in the closet, the bathroom was working, only the shower works, you can’t take a bath, because. the button for switching from the shower to the faucet does not work, there is no plug in the bath, the water leaves it for a very long time (it looks like the riser is not properly made or clogged, I won’t be surprised by this). Dining room (you can’t call it a restaurant), where there is no air conditioning buffet, or rather it is, but it’s broken, it’s cold inside, eating in outerwear, well, that’s it... Rain water drips from the ceilings, leaks, in several places, the same way and not only there, but also in the water park, for example, right into the pool, although don’t fill it haha. By the way, there is no bank transfer, they paid for accommodation by shoving banknotes into a dilapidated terminal... and this is in almost 2019, when, well, everyone has already switched to contactless payment.
The staff is a different story. Nobody cares about you. They issued guest cards + bracelets (why they are needed and did not understand if there are cards). Not only are these cards issued only in building 1, that it takes 5 minutes to walk on the fourth due to bad weather, we had a situation that when we went to check in, not a single card (out of three) worked, we had to go down to the "administration desk in building 4 ", why in quotation marks, but because there was no one there, no one... that's how it happens here... there is no one to serve, since the maid's number was indicated and a miracle she was nearby and let us into the room. But this is not the end of the story, we went to change the maps, what to do, again in the rain, changed to others, returned to the room, checked, 2 out of 3 are working... bl#d how so again! We think well, figs with him, we are going to the water park, we come and what do you think? 2 out of 3 also pass... I had to be indignant, they launched it from the service entrance. They asked to correct the situation with the card, but the administration did not solve the issue, and there’s nothing else to do here like fools, it’s a cool vacation. There is so much bleach in the pools that after 20 minutes you start to feel sick from it, and this despite the fact that the water is sea.
There isn't even drinking water in the room. They thought at least there would be a cooler with water, but it wasn’t the right one....nothing, the bar in the lobby is closed, winter is not the season..... The woman sitting in the lobby was surprised when she asked - where can you get water take to the room? from her answer I fell into a stupor... - we have very good water from the tap, pour from there..... just facepalm....
There is no Wi-Fi in the rooms, i. e. he is, but only on the ground floor, in the lobby....on the rest, alas, although on the site they write that there is, and not only him, but in general that everything is great, fine, come to us, we are glad to see you....
They took 2 nights, but left after a day, they did not tolerate such an attitude towards guests. And that's all on my birthday. . . thank you, I'll remember it. . . We drove 5 hours to get here. . . it's better to stay at home! Doesn't really qualify for 3 stars.
I highly recommend not to go.
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• 16
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