The hotel rooms are very old, the air conditioning does not work. We contacted the reception twice, both times the “repair” did not produce results. The master says everything works, that the air is flowing, but he doesn’t care that it’s not cold and doesn’t cool the rooms. The reception staff, or rather the customer service managers, are incompetent and do not know how to talk to customers at all.
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The hotel rooms are very old, the air conditioning does not work. We contacted the reception twice, both times the “repair” did not produce results. The master says everything works, that the air is flowing, but he doesn’t care that it’s not cold and doesn’t cool the rooms. The reception staff, or rather the customer service managers, are incompetent and do not know how to talk to customers at all. And in general, the attitude of the entire hotel staff towards guests leaves much to be desired; they do not react to anything at all. Everything is fine for everyone. There are no places in the canteen at the bazaar-station. You need to come either very early or before closing. The air conditioning doesn't work there either, it's impossible to sit there. The beach with huge, sharp stones, the water park for adults is very dirty.
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Wonderful holiday! I will try to write an informative and useful review. We travel 3 times a year and always choose 5 star hotels. This is our 4th trip to Turkey, we have previously been to 3 different Rixos: Rixos Premium Belek, Rixos Bab al Bahr (UAE) and Rixos Siagate (Egypt), so there is something to compare with.
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Wonderful holiday! I will try to write an informative and useful review. We travel 3 times a year and always choose 5 star hotels. This is our 4th trip to Turkey, we have previously been to 3 different Rixos: Rixos Premium Belek, Rixos Bab al Bahr (UAE) and Rixos Siagate (Egypt), so there is something to compare with.
I don’t understand the negative reviews, everything was great at the hotel, and of course there are some drawbacks, which I will write about, but overall this is a wonderful hotel. I'll start with check-in.
We arrived at 11 am, check-in was supposed to be at 2 pm as usual, but the girl at the reception checked us in within 15 minutes. The hotel has very polite, pleasant and friendly staff; we were never denied anything.
The food is quite varied, but most importantly very tasty! We liked everything we tried, fish, meat: beef, lamb, there was more than enough of everything. In Rixos, bab al bahr and seagate were not prepared so tasty.
We have also been to hotels with a large selection of dishes, but almost all of them were lean and tasteless and we could often remain hungry. There were almost always enough tables, sometimes only at a later time we had to look for 2 circles. The waiters arrived almost immediately and provided excellent service. What I noticed was that there were no special days, like in other hotels, for example, fish/sushi day and other themed dinners. Ice cream was available almost any time.
The area is large and luxurious, a treat for the eyes. The sea is beautiful and clean, there were always enough sun loungers, there was no dirt, etc.
I recommend taking rooms after renovation; our travel agent warned that there is a sewer smell in the old rooms.
The room has absolutely everything: gels, shampoos, slippers, bathrobes, toothbrushes, pastes, shaving sets, there are even washcloths, which were not available in Rixos Premium Belek.
The room was cleaned every day, bed linen and towels were changed every day. Supplies were also replenished daily. Cleaning 5+
Many swimming pools, several bars, live music in the evenings, wonderful animation. Well, the Rixie Club is obviously great too)
Of the minuses: even after renovation the rooms still look tired; we didn’t like the low ceilings, weak air conditioning and the smell of dampness in the room. Of course, in terms of room capacity, the hotel is significantly inferior to other Rixos.
I also didn’t like that there were no freshly squeezed juices; for comparison, we were in Turkey in one of the top five worse and smaller, and even there there were freshly squeezed juices for breakfast.
These are probably all the disadvantages. Everything else was great and we wouldn’t even mind coming back here again! The hotel fully meets our main criteria: delicious food, excellent territory, excellent service and a magnificent sea.
I hope the review was helpful : )
I don’t understand the negative reviews, everything was great at the hotel, and of course there are some drawbacks, which I will write about, but overall this is a wonderful hotel. I'll start with check-in.
We arrived at 11 am, check-in was supposed to be at 2 pm as usual, but the girl at the reception checked us in within 15 minutes. The hotel has very polite, pleasant and friendly staff; we were never denied anything.
The food is quite varied, but most importantly very tasty! We liked everything we tried, fish, meat: beef, lamb, there was more than enough of everything. In Rixos, bab al bahr and seagate were not prepared so tasty.
We have also been to hotels with a large selection of dishes, but almost all of them were lean and tasteless and we could often remain hungry. There were almost always enough tables, sometimes only at a later time we had to look for 2 circles. The waiters arrived almost immediately and provided excellent service. What I noticed was that there were no special days, like in other hotels, for example, fish/sushi day and other themed dinners. Ice cream was available almost any time.
The area is large and luxurious, a treat for the eyes. The sea is beautiful and clean, there were always enough sun loungers, there was no dirt, etc.
I recommend taking rooms after renovation; our travel agent warned that there is a sewer smell in the old rooms.
The room has absolutely everything: gels, shampoos, slippers, bathrobes, toothbrushes, pastes, shaving sets, there are even washcloths, which were not available in Rixos Premium Belek.
The room was cleaned every day, bed linen and towels were changed every day. Supplies were also replenished daily. Cleaning 5+
Many swimming pools, several bars, live music in the evenings, wonderful animation. Well, the Rixie Club is obviously great too)
Of the minuses: even after renovation the rooms still look tired; we didn’t like the low ceilings, weak air conditioning and the smell of dampness in the room. Of course, in terms of room capacity, the hotel is significantly inferior to other Rixos.
I also didn’t like that there were no freshly squeezed juices; for comparison, we were in Turkey in one of the top five worse and smaller, and even there there were freshly squeezed juices for breakfast.
These are probably all the disadvantages. Everything else was great and we wouldn’t even mind coming back here again! The hotel fully meets our main criteria: delicious food, excellent territory, excellent service and a magnificent sea.
I hope the review was helpful : )
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• 1
• traveled 1 year ago
This is the worst hotel in the entire RIXOS chain, communication with the hotel staff is sheer rudeness and disappointment! Everything is free here! Toothbrushes in the room - for money Toothpaste - for money Alya Card Restaurant - for money When I took a ticket for 500k to RIXOS, I foolishly thought, why do I need cash with me, everything is inclusive, especially food in Rixos and took 1000 dollars with me for 5 days.
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This is the worst hotel in the entire RIXOS chain, communication with the hotel staff is sheer rudeness and disappointment!
Everything is free here!
Toothbrushes in the room - for money
Toothpaste - for money
Alya Card Restaurant - for money
When I took a ticket for 500k to RIXOS, I foolishly thought, why do I need cash with me, everything is inclusive, especially food in Rixos and took 1000 dollars with me for 5 days.
It was an unforgivable mistake.
But figs with him with the greed of the hotel.
The customer service here is just awful.
The cleaners enter the room without knocking, the receptionist drops your calls when you ask them to bring a pillow or bathrobe to the room (which, by the way, is also not available), they talk boorishly, clatter, roll their eyes, do not call back, horror.
I have never experienced such an attitude towards myself, and not where, for such money.
100k per day!
For my own money, I ruined the anniversary with my wife by taking this hotel ..
I beg you, don't come here, it's a mistake!
You will be VERY disappointed, read the reviews about the food, the condition of the hotel, etc. etc.
Rest here is hell
Everything is free here!
Toothbrushes in the room - for money
Toothpaste - for money
Alya Card Restaurant - for money
When I took a ticket for 500k to RIXOS, I foolishly thought, why do I need cash with me, everything is inclusive, especially food in Rixos and took 1000 dollars with me for 5 days.
It was an unforgivable mistake.
But figs with him with the greed of the hotel.
The customer service here is just awful.
The cleaners enter the room without knocking, the receptionist drops your calls when you ask them to bring a pillow or bathrobe to the room (which, by the way, is also not available), they talk boorishly, clatter, roll their eyes, do not call back, horror.
I have never experienced such an attitude towards myself, and not where, for such money.
100k per day!
For my own money, I ruined the anniversary with my wife by taking this hotel ..
I beg you, don't come here, it's a mistake!
You will be VERY disappointed, read the reviews about the food, the condition of the hotel, etc. etc.
Rest here is hell
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• 6
Very cool hotel. A huge beautiful territory, 3 beaches, one with a breakwater - the sea is always calm, the entrance to the sea is really not very good - my legs were cut. But the water is perfect - clean and warm. The room was standard, we knew about its features, so we were ready that it needed renovation.
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Very cool hotel. A huge beautiful territory, 3 beaches, one with a breakwater - the sea is always calm, the entrance to the sea is really not very good - my legs were cut. But the water is perfect - clean and warm. The room was standard, we knew about its features, so we were ready that it needed renovation. Of the pluses - large, in the bathroom and shower and bath. But the furniture is old, there is carpet on the floor. The food is chic, varied, the Turks impose themselves because of the covid, but there were no queues. And there were always empty tables. Super children's area, dancing, various workshops, water park, play area. In the evening there were entertainment for children and adults, we got to the concert. The staff themselves are all wearing masks, tourists without. Alcohol is good, delicious cocktails, there is a smoothie bar with fresh juices. There is a free and paid pier. All in all, I would return.
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"+": + VIP, individual approach. + Concerts of stars from May to September. + A chic kids club with entertainment for children of all ages: a dance and music academy, robotics and Lego Education Stem courses, as well as a ceramics, painting and carpentry workshop. Room for infants, with a comfortable cover and various toys.
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"+":
+ VIP, individual approach.
+ Concerts of stars from May to September.
+ A chic kids club with entertainment for children of all ages: a dance and music academy, robotics and Lego Education Stem courses, as well as a ceramics, painting and carpentry workshop. Room for infants, with a comfortable cover and various toys.
+ Free access to the attractions and water park, as well as the show of The Land Of Legend5 * hotel. Transfer included.
+ Bathrobes and slippers for children, bath set in the room. Potty, strollers, baby cot - all this is possible upon prior request.
+ There is a sandy gentle entry into the sea.
+ Green, large area.
+ Comfortable free sun loungers in the form of sofas.
+ Large water park for adults and a separate one for children.
+ Closed area on the beach with paid tents / cabanas.
+ Delicious and varied food. Quality imported alcoholic and non-alcoholic drinks.
+ A large number of a la carte restaurants by appointment free of charge.
+ You can actively spend your vacation, or retire, the territory and facilities of the hotel allow.
+ Express transfer a/p-hotel-a/p.
"-":
- In our opinion, there are none.
Watch the video review - https://www. youtube. com/watch? v=AI-Irmnw4eg&t=14s
+ VIP, individual approach.
+ Concerts of stars from May to September.
+ A chic kids club with entertainment for children of all ages: a dance and music academy, robotics and Lego Education Stem courses, as well as a ceramics, painting and carpentry workshop. Room for infants, with a comfortable cover and various toys.
+ Free access to the attractions and water park, as well as the show of The Land Of Legend5 * hotel. Transfer included.
+ Bathrobes and slippers for children, bath set in the room. Potty, strollers, baby cot - all this is possible upon prior request.
+ There is a sandy gentle entry into the sea.
+ Green, large area.
+ Comfortable free sun loungers in the form of sofas.
+ Large water park for adults and a separate one for children.
+ Closed area on the beach with paid tents / cabanas.
+ Delicious and varied food. Quality imported alcoholic and non-alcoholic drinks.
+ A large number of a la carte restaurants by appointment free of charge.
+ You can actively spend your vacation, or retire, the territory and facilities of the hotel allow.
+ Express transfer a/p-hotel-a/p.
"-":
- In our opinion, there are none.
Watch the video review - https://www. youtube. com/watch? v=AI-Irmnw4eg&t=14s
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• 7
Stayed at the hotel with family. Led to good reviews and advertising about this hotel. Before that, we rested in about 30-50 hotels in different parts of the world, objectively there is something to compare with. Advertising is the only way the hotel invests money : ) This is probably the worst hotel we have ever stayed in without reference, regardless of the price, despite the fact that this is an expensive hotel.
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Stayed at the hotel with family. Led to good reviews and advertising about this hotel. Before that, we rested in about 30-50 hotels in different parts of the world, objectively there is something to compare with. Advertising is the only way the hotel invests money : ) This is probably the worst hotel we have ever stayed in without reference, regardless of the price, despite the fact that this is an expensive hotel.
There is only one plus of the hotel - a large area and that's it.
Minuses:
1) Terrible service, from reception to any waiter or bartender. All employees behave as if you owe them something, they do everything slowly, click, go crazy if you ask them for something.
2) Strong 3 food, no fresh juices, disgusting coffee, level food - hamburgers from cheburek in the area, very little normal meat and fish, solid potatoes and breaded onions.
3) Dirty beach - not cleaned, cigarette butts, bottle caps, dirty sand, sharp stones.
4) Poor cleaning - they didn’t clean the sink for a week, they don’t wipe the floor, they just change towels, sometimes the bed.
5) Very loud music from the pools with a repertoire of the level of Monatika and Time and Glass. But if you are a fan of them, like mediocre food and cocktails and miss being treated boorish from time to time, then you might like it : )
For 2 days we fled in a rented car to the village of Kas, 200 km from the hotel. So there we lived in a hotel for $ 120 per day and it was much better: helpful staff, clean, tasty, beautiful. Yes, not all inclusive, but believe me, you don’t need such an all inclusive, save both money and nerves, and have a good rest! Avoid this hotel, maybe it will change it for the better!! !
There is only one plus of the hotel - a large area and that's it.
Minuses:
1) Terrible service, from reception to any waiter or bartender. All employees behave as if you owe them something, they do everything slowly, click, go crazy if you ask them for something.
2) Strong 3 food, no fresh juices, disgusting coffee, level food - hamburgers from cheburek in the area, very little normal meat and fish, solid potatoes and breaded onions.
3) Dirty beach - not cleaned, cigarette butts, bottle caps, dirty sand, sharp stones.
4) Poor cleaning - they didn’t clean the sink for a week, they don’t wipe the floor, they just change towels, sometimes the bed.
5) Very loud music from the pools with a repertoire of the level of Monatika and Time and Glass. But if you are a fan of them, like mediocre food and cocktails and miss being treated boorish from time to time, then you might like it : )
For 2 days we fled in a rented car to the village of Kas, 200 km from the hotel. So there we lived in a hotel for $ 120 per day and it was much better: helpful staff, clean, tasty, beautiful. Yes, not all inclusive, but believe me, you don’t need such an all inclusive, save both money and nerves, and have a good rest! Avoid this hotel, maybe it will change it for the better!! !
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• 24
The hotel was advised by the Red Cat travel agency, for which many thanks to him. They doubted, of course, whether to fly at all in this stupid year, but they decided and did not regret it. When back in August there will be so few people. The food is great, the choice is huge, drinks for every taste. Many complain that it's boring and there is no animation, but we got to the concert! The sea is beyond praise! Crystal clear water, there are enough sunbeds for everyone, the water temperature is 28 degrees.
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The hotel was advised by the Red Cat travel agency, for which many thanks to him. They doubted, of course, whether to fly at all in this stupid year, but they decided and did not regret it. When back in August there will be so few people. The food is great, the choice is huge, drinks for every taste. Many complain that it's boring and there is no animation, but we got to the concert! The sea is beyond praise! Crystal clear water, there are enough sunbeds for everyone, the water temperature is 28 degrees. We bathed until next year. Of course, it is hot in August, but the heat at sea is still easily tolerated.
I really liked the number. The travel agency warned that there are old standard rooms, and there are rooms after renovation, which are called comfort, the difference was very small in price and we took comfort. On vacation, I met a couple, and in a conversation we found out that they had an old number. It became interesting to compare the numbers. The difference is of course significant.
The staff at the hotel wears masks, and vacationers without masks. Disinfect everything, not a single virus will survive. My temperature has never been taken so many times in my life. But it doesn't bother me at all. On the contrary, everyone is calm that they are healthy and a negative test upon arrival at home confirms this. I write as they say in hot pursuit while I remember. If there are questions, ask.
I really liked the number. The travel agency warned that there are old standard rooms, and there are rooms after renovation, which are called comfort, the difference was very small in price and we took comfort. On vacation, I met a couple, and in a conversation we found out that they had an old number. It became interesting to compare the numbers. The difference is of course significant.
The staff at the hotel wears masks, and vacationers without masks. Disinfect everything, not a single virus will survive. My temperature has never been taken so many times in my life. But it doesn't bother me at all. On the contrary, everyone is calm that they are healthy and a negative test upon arrival at home confirms this. I write as they say in hot pursuit while I remember. If there are questions, ask.
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• 9
We rested together with my wife, the hotel is large, designed for many people with emphasis on outdoor activities. The territory is large, there is where to walk, walk, well-groomed, a lot of greenery, but everything is somehow chaotic and tasteless, the architecture and design are strange and outdated, this applies to the territory and the hotel buildings themselves, the standard rooms are large 35 meters, the bathroom and shower are separate, which is very comfortable, the condition of the room is good, but everything is old, the mini-bar is half paid, the bed is good, but not excellent, the condition of the mattresses, pillows needs to be updated, everything is sagging and old, hygiene items, bathrobe, slippers are, but, again, not complete a set, no aftershave products, toothpaste, one tiny tube and that's it.
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We rested together with my wife, the hotel is large, designed for many people with emphasis on outdoor activities. The territory is large, there is where to walk, walk, well-groomed, a lot of greenery, but everything is somehow chaotic and tasteless, the architecture and design are strange and outdated, this applies to the territory and the hotel buildings themselves, the standard rooms are large 35 meters, the bathroom and shower are separate, which is very comfortable, the condition of the room is good, but everything is old, the mini-bar is half paid, the bed is good, but not excellent, the condition of the mattresses, pillows needs to be updated, everything is sagging and old, hygiene items, bathrobe, slippers are, but, again, not complete a set, no aftershave products, toothpaste, one tiny tube and that's it. Cleaning for 4.
The staff is friendly, trained, the dining room is very uncomfortable, the distribution of food is a narrow room with long passages, a lot of people, everyone is pushing, the seating on the tables is comfortable, good, the food is generally very good, there were no frills, but different meat, red fish, different seafood in abundance, a lot of fruits, everything is quite tasty, there is no normal sweet, there are no fresh juices either, alcohol is so-so. The pool area is large and comfortable, the beach is divided into three zones by piers, everywhere there is a very inconvenient entry, a lot of large stones and pebbles, without safety shoes in any way, immediately deep, uncomfortable for children. Sun loungers like from the 90s, horror, there are beautiful paid bungalows and tents.
The water park is old, for children 10-12 years old, the water in the pool is warm, the depth is 110 cm. Very cool Kids Club, well, it’s just super, there is a water park, a cable car, a lot of animation, however, there is no fence and especially frisky ones can fall down... ) for some reason, the air conditioners did not work in the corridors and halls of the hotel, the stuffiness was terrible, at lunchtime from 13 to 16 in the pool area they turn on the music very loudly, it’s unrealistic to fall asleep, so the rooms with sea views are dancing)) Evening entertainment is like everywhere else - live music, dance and acrobatic groups, stars sing once a week, we got Brains, a disco from 23:00 to 01:00, you can hardly hear in the rooms, you can sleep.
An excellent sports center with cool equipment for all tastes, a lot of athletic people who work out. The contingent is our people and Turks, all decent enough people, of course there is cattle, but where it is not... The sea is very clean and warm, about 28 degrees, the heat is about 37, the humidity is high, things do not dry even in a day and a half, the beach is clean, clean up well. In general, the hotel is good, but needs a complete renovation, as for me, today the price is too high.
The staff is friendly, trained, the dining room is very uncomfortable, the distribution of food is a narrow room with long passages, a lot of people, everyone is pushing, the seating on the tables is comfortable, good, the food is generally very good, there were no frills, but different meat, red fish, different seafood in abundance, a lot of fruits, everything is quite tasty, there is no normal sweet, there are no fresh juices either, alcohol is so-so. The pool area is large and comfortable, the beach is divided into three zones by piers, everywhere there is a very inconvenient entry, a lot of large stones and pebbles, without safety shoes in any way, immediately deep, uncomfortable for children. Sun loungers like from the 90s, horror, there are beautiful paid bungalows and tents.
The water park is old, for children 10-12 years old, the water in the pool is warm, the depth is 110 cm. Very cool Kids Club, well, it’s just super, there is a water park, a cable car, a lot of animation, however, there is no fence and especially frisky ones can fall down... ) for some reason, the air conditioners did not work in the corridors and halls of the hotel, the stuffiness was terrible, at lunchtime from 13 to 16 in the pool area they turn on the music very loudly, it’s unrealistic to fall asleep, so the rooms with sea views are dancing)) Evening entertainment is like everywhere else - live music, dance and acrobatic groups, stars sing once a week, we got Brains, a disco from 23:00 to 01:00, you can hardly hear in the rooms, you can sleep.
An excellent sports center with cool equipment for all tastes, a lot of athletic people who work out. The contingent is our people and Turks, all decent enough people, of course there is cattle, but where it is not... The sea is very clean and warm, about 28 degrees, the heat is about 37, the humidity is high, things do not dry even in a day and a half, the beach is clean, clean up well. In general, the hotel is good, but needs a complete renovation, as for me, today the price is too high.
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• 19
We came with my family for 18 days, which we regretted, the hotel was clearly tired, the rooms were shabby, the cleaning was not cleaning at all. The smell in the bathroom is fetid, they called the reception, the problem was not eliminated, we sit and don’t know what to do for the rest of the days. Kavrolan is filthy with someone's vomit, so they covered it up, but the stains remained.
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We came with my family for 18 days, which we regretted, the hotel was clearly tired, the rooms were shabby, the cleaning was not cleaning at all. The smell in the bathroom is fetid, they called the reception, the problem was not eliminated, we sit and don’t know what to do for the rest of the days. Kavrolan is filthy with someone's vomit, so they covered it up, but the stains remained. As a small child, I mostly have to be with him in the room. And there's a poisonous smell from the sewer. Very disappointed. This is no longer Rixos, it's a pity.
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• 26
Amazing hotel. Very convenient location. We had a panoramic view of the mountains from the window. The hotel has excellent soundproofing. The staff is friendly, competent, will satisfy any most captious client. This hotel has a very large area with a variety of entertainment for children and adults. Very large in the choice of food in the restaurant.
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Amazing hotel. Very convenient location. We had a panoramic view of the mountains from the window. The hotel has excellent soundproofing. The staff is friendly, competent, will satisfy any most captious client. This hotel has a very large area with a variety of entertainment for children and adults. Very large in the choice of food in the restaurant. The only negative of the hotel is the very poor Wi-Fi signal.
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• 3
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