I paid for the room through booking 10 days before arrival. When I arrived, I was asked at the reception, "Oh, why didn't they warn you? Your number is still busy, he lives there now, the guest who got drunk and does not leave the room should have dialed you. " Of course, no one warned me about this. They offered to move into another room, which looked like an apartment from the nineties with terrible old furniture and a dirty bathroom.
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I paid for the room through booking 10 days before arrival. When I arrived, I was asked at the reception, "Oh, why didn't they warn you? Your number is still busy, he lives there now, the guest who got drunk and does not leave the room should have dialed you. " Of course, no one warned me about this. They offered to move into another room, which looked like an apartment from the nineties with terrible old furniture and a dirty bathroom. I refused to check into this room. The room I paid for was the most expensive and they couldn't offer me anything better.
As an alternative, after much deliberation, the hotel employee, who did not really apologize, but was always mumbling something under her breath, suggested! Attention! stay in another hotel! That is, I pay for the room in advance, I arrive, and they tell me "the room is busy, you are going to another hotel"! As a result, we were settled in two different rooms (we had a company of three people and we planned to live in one room). I set the condition that in this case, let me return 50% of what I paid. For some reason, the hotel employee decided that she could bargain with me in this situation and said that she would only make a 30% discount. I didn’t have the strength to swear, because I was driving from Kyiv and we agreed on 30%. After an hour of negotiations.
When I checked out, I asked the reception for confirmation that they had returned 30% to me, they gave me a check on which the amount was less than 30% and said that the hotel employee with whom I agreed, and who, of course, was not on shift and of course it was impossible to get through to her, she promised a discount, I quote: "almost 30%"! Have you ever seen a promotion or discount "almost"? I told about what agreements I actually had with this employee, and they answer me "somewhere was it written down what the employee promised you? " That is, I still needed a receipt not to take?
I did not want to be there anymore and left, saying that I would wait for a call from them about the amount of the refund.
An hour later, I got a call, sort of like a hotel manager, wildly apologizing for such an unacceptable situation and promising to sort everything out.
It's been 5 days since then, I got back "almost 30%" and of course no one called back.
I did not think that this could happen in a hotel that positions itself as a premium. And in any other hotel it would be unacceptable.
As an alternative, after much deliberation, the hotel employee, who did not really apologize, but was always mumbling something under her breath, suggested! Attention! stay in another hotel! That is, I pay for the room in advance, I arrive, and they tell me "the room is busy, you are going to another hotel"! As a result, we were settled in two different rooms (we had a company of three people and we planned to live in one room). I set the condition that in this case, let me return 50% of what I paid. For some reason, the hotel employee decided that she could bargain with me in this situation and said that she would only make a 30% discount. I didn’t have the strength to swear, because I was driving from Kyiv and we agreed on 30%. After an hour of negotiations.
When I checked out, I asked the reception for confirmation that they had returned 30% to me, they gave me a check on which the amount was less than 30% and said that the hotel employee with whom I agreed, and who, of course, was not on shift and of course it was impossible to get through to her, she promised a discount, I quote: "almost 30%"! Have you ever seen a promotion or discount "almost"? I told about what agreements I actually had with this employee, and they answer me "somewhere was it written down what the employee promised you? " That is, I still needed a receipt not to take?
I did not want to be there anymore and left, saying that I would wait for a call from them about the amount of the refund.
An hour later, I got a call, sort of like a hotel manager, wildly apologizing for such an unacceptable situation and promising to sort everything out.
It's been 5 days since then, I got back "almost 30%" and of course no one called back.
I did not think that this could happen in a hotel that positions itself as a premium. And in any other hotel it would be unacceptable.
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Celebrated a birthday in Lviv. Traditionally stayed at your favorite hotel "Dniester", as always friendly staff, perfect cleanliness, this time especially surprised by an unexpected surprise when I returned to the room in the evening? bottle of champagne and fruit. Very grateful for the warm welcome and good mood gift?.
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Celebrated a birthday in Lviv. Traditionally stayed at your favorite hotel "Dniester", as always friendly staff, perfect cleanliness, this time especially surprised by an unexpected surprise when I returned to the room in the evening? bottle of champagne and fruit. Very grateful for the warm welcome and good mood gift?
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Stayed at the hotel for one night during a business trip in August 2017. The room was booked the day before arrival without prepayment. The hotel is very well located. On the one hand, close to the train station (about 20 on foot, and less than 10 minutes by taxi or public transport, such as tram line 10).
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Stayed at the hotel for one night during a business trip in August 2017.
The room was booked the day before arrival without prepayment.
The hotel is very well located. On the one hand, close to the train station (about 20 on foot, and less than 10 minutes by taxi or public transport, such as tram line 10). On the other hand, if you leave the hotel and walk through a picturesque park, then in 7-10 minutes you will be in the city center.
Free parking is provided for those arriving by car.
The settlement went quickly. Payment for accommodation - upon arrival. You can pay by card.
An electronic card is issued as a key to the room.
The "Classic King Room" is generally consistent with the photos on the hotel's website. Only it doesn’t look so fresh anymore: scratched furniture, battered plumbing.
Medium size, comfortable, well thought out layout.
Noise isolation leaves much to be desired: you can hear everything that happens in the hotel corridor. No noise from neighboring rooms
Large bed with comfortable mattress.
Good lighting. You can either turn on the main chandelier or use bedside lamps.
It is convenient that the switches for the main chandelier are both at the entrance to the room and near the bed.
There are more than three free outlets.
LCD TV with a diagonal of approximately 26 inches with a good set of channels: the main Ukrainian and satellite, including English, French, German, Polish, Russian. The control panel is convenient.
Wi-Fi in the room is good, with a stable signal, you can watch movies online.
The air conditioning works well but is noisy.
There is a safe and about 10 clothes hangers in the closet.
There is a minibar with chilled drinks and snacks. Prices are quite high.
As a compliment, the hotel offers a bottle of 0.5 liters of still water.
The bathroom is small, comfortable, with a bathtub.
The main lighting is dim. An additional lamp near the mirror helps a lot. It is convenient that there is a mirror with the effect of increasing reflection.
Plumbing is not very new, but in working order.
From bath accessories: three towels, bathrobe, slippers, shampoo, shower gel, soap, cap, sewing kit
The hair dryer is old and bulky. It looks like it could fall apart at any moment. But it works well.
The breakfast is quite varied: cold cuts of meat and cheese, vegetables, salads, sausages, bacon (optimally done and very tasty), scrambled eggs, several types of side dishes, cereals, muesli, pastries, desserts, juices, water, tea, coffee and coffee drinks, fruits , berries.
There is a separate table with dishes of Ukrainian cuisine.
Impressions from the stay are good.
If you make a small cosmetic repair and update the furniture a little, then the comfort for guests will be maximum.
The room was booked the day before arrival without prepayment.
The hotel is very well located. On the one hand, close to the train station (about 20 on foot, and less than 10 minutes by taxi or public transport, such as tram line 10). On the other hand, if you leave the hotel and walk through a picturesque park, then in 7-10 minutes you will be in the city center.
Free parking is provided for those arriving by car.
The settlement went quickly. Payment for accommodation - upon arrival. You can pay by card.
An electronic card is issued as a key to the room.
The "Classic King Room" is generally consistent with the photos on the hotel's website. Only it doesn’t look so fresh anymore: scratched furniture, battered plumbing.
Medium size, comfortable, well thought out layout.
Noise isolation leaves much to be desired: you can hear everything that happens in the hotel corridor. No noise from neighboring rooms
Large bed with comfortable mattress.
Good lighting. You can either turn on the main chandelier or use bedside lamps.
It is convenient that the switches for the main chandelier are both at the entrance to the room and near the bed.
There are more than three free outlets.
LCD TV with a diagonal of approximately 26 inches with a good set of channels: the main Ukrainian and satellite, including English, French, German, Polish, Russian. The control panel is convenient.
Wi-Fi in the room is good, with a stable signal, you can watch movies online.
The air conditioning works well but is noisy.
There is a safe and about 10 clothes hangers in the closet.
There is a minibar with chilled drinks and snacks. Prices are quite high.
As a compliment, the hotel offers a bottle of 0.5 liters of still water.
The bathroom is small, comfortable, with a bathtub.
The main lighting is dim. An additional lamp near the mirror helps a lot. It is convenient that there is a mirror with the effect of increasing reflection.
Plumbing is not very new, but in working order.
From bath accessories: three towels, bathrobe, slippers, shampoo, shower gel, soap, cap, sewing kit
The hair dryer is old and bulky. It looks like it could fall apart at any moment. But it works well.
The breakfast is quite varied: cold cuts of meat and cheese, vegetables, salads, sausages, bacon (optimally done and very tasty), scrambled eggs, several types of side dishes, cereals, muesli, pastries, desserts, juices, water, tea, coffee and coffee drinks, fruits , berries.
There is a separate table with dishes of Ukrainian cuisine.
Impressions from the stay are good.
If you make a small cosmetic repair and update the furniture a little, then the comfort for guests will be maximum.
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According to reviews, standard rooms are "remnants of a scoop", but we lived in a room of the "premier" category, so the impressions were the best. Absolutely fresh repair, everything is tasteful and high quality. True, it is absolutely faceless - it cannot be distinguished from other Ukrainian 4 *, built or reconstructed recently.
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According to reviews, standard rooms are "remnants of a scoop", but we lived in a room of the "premier" category, so the impressions were the best.
Absolutely fresh repair, everything is tasteful and high quality. True, it is absolutely faceless - it cannot be distinguished from other Ukrainian 4 *, built or reconstructed recently.
The room has air conditioning (it also works for heating), large plasma, mini bar, there is a safe. Bathrobes, slippers, shoeshine accessories, each guest - 0.5 liters of water. Wireless internet works great.
The bathroom has a hair dryer, a cosmetic mirror, a set of cosmetics (good quality, replenished daily).
Parking for hotel guests is free of charge, under the very windows of the hotel.
"Dnister" stands right in front of a wonderful park, all the sights are within a 5-7 minute walk.
The staff is perfectly trained.
The breakfasts are excellent, with a large selection of hot dishes, a lot of pastries, fruits.
The hotel has several comfortable conference rooms (in fact, that's why we stayed here).
Of the inconveniences - the need to use the card in elevators and at the entrance to the floor corridors.
Absolutely fresh repair, everything is tasteful and high quality. True, it is absolutely faceless - it cannot be distinguished from other Ukrainian 4 *, built or reconstructed recently.
The room has air conditioning (it also works for heating), large plasma, mini bar, there is a safe. Bathrobes, slippers, shoeshine accessories, each guest - 0.5 liters of water. Wireless internet works great.
The bathroom has a hair dryer, a cosmetic mirror, a set of cosmetics (good quality, replenished daily).
Parking for hotel guests is free of charge, under the very windows of the hotel.
"Dnister" stands right in front of a wonderful park, all the sights are within a 5-7 minute walk.
The staff is perfectly trained.
The breakfasts are excellent, with a large selection of hot dishes, a lot of pastries, fruits.
The hotel has several comfortable conference rooms (in fact, that's why we stayed here).
Of the inconveniences - the need to use the card in elevators and at the entrance to the floor corridors.
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New Year's Eve 2012-2013 was just disgusting, the host sucks, there was no entertainment at all. And when booking, the employees of your hotel lied that there would be surprises, etc. It turned out to be a brazen swindle. Why didn’t they warn us, we would have celebrated the New Year in Stragorod, that’s where the program is at its best.
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New Year's Eve 2012-2013 was just disgusting, the host sucks, there was no entertainment at all. And when booking, the employees of your hotel lied that there would be surprises, etc. It turned out to be a brazen swindle. Why didn’t they warn us, we would have celebrated the New Year in Stragorod, that’s where the program is at its best. And yet, something needs to be done with the full-wall windows, and especially in room 314, it blows like a broken trough. Disappointed hotel Dnister, Lviv.
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We tried many hotels in Lviv. Anyway, we return to the Dniester. Although the rooms are small, but there are advantages compared to other hotels: clean, tidy. Noise isolation is excellent, at least there was never a pleasant feeling. Breakfast is excellent, tasty, high quality. Service is good and issues are resolved quickly.
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We tried many hotels in Lviv. Anyway, we return to the Dniester. Although the rooms are small, but there are advantages compared to other hotels: clean, tidy. Noise isolation is excellent, at least there was never a pleasant feeling. Breakfast is excellent, tasty, high quality. Service is good and issues are resolved quickly. Car parking is excellent. Ideal for business travel.
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Excellent Premier room, booked in advance, I liked everything very much, clean, tidy, a wide range of dishes for breakfast, near the park and 10 minutes walk to the historical center.
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Excellent Premier room, booked in advance, I liked everything very much, clean, tidy, a wide range of dishes for breakfast, near the park and 10 minutes walk to the historical center.
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Everything is very good. Value for money - excellent. There was no squeamishness to the room everything was at a good level. I didn't think it was dirty. it was calm. and there was confidence in the hotel. And of course a lovely breakfast. light and quite versatile. We did not find any shortcomings: we were not so long in the hotel.
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Everything is very good. Value for money - excellent. There was no squeamishness to the room everything was at a good level. I didn't think it was dirty. it was calm. and there was confidence in the hotel. And of course a lovely breakfast. light and quite versatile. We did not find any shortcomings: we were not so long in the hotel. So everything was good for us. Although we are not very picky.
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I liked the breakfasts, though considering that the hotel is sold as a four-star - the breakfast is more than "not bad" pulls. To the center 10 minutes on foot. Nice view from the upper floors. The room contains what should be in four stars: shampoo, gel, etc. ). Parking in front of the hotel is free. The soundproofing did not suit - the hotel is old, after all.
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I liked the breakfasts, though considering that the hotel is sold as a four-star - the breakfast is more than "not bad" pulls. To the center 10 minutes on foot. Nice view from the upper floors. The room contains what should be in four stars: shampoo, gel, etc. ). Parking in front of the hotel is free. The soundproofing did not suit - the hotel is old, after all. The room was cold and the air conditioner was not working.
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Good hotel with high class service. Convenient location for any purpose of travel: sightseeing, shopping, business visit.
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Good hotel with high class service. Convenient location for any purpose of travel: sightseeing, shopping, business visit.
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