Upon arrival, they gave me to fill out a questionnaire at the reception, settled quickly. They were supposed to give an eco bag, but they did not.
A room without prepayments was given on the second floor overlooking the roof of the first and a neighboring hotel.
The room is small, everything worked, there is a kettle, there was a bottle of water and 4 juices in the minibar (after 1 juice was stolen by the cleaning lady : D). There is a safe, but we didn't use it.
Cleaning for 3 with a minus, initially there were no bath towels, they were given after they asked, then the towels were taken away, and they forgot to give out new ones. Also with glasses in the room, they used it, but until you ask, new ones will not be added. At first, they left both the dollar and chocolates. They took away, but they didn’t clean it up much better : ).
The territory of the hotel is small, but cozy, well-groomed, we liked it. There is a large walking street between the hotel and the beach, it's cool to walk in the evenings and look at cool hotels like Kameliya, Comandor Elite : ).
There is no animation, only a children's disco at 21:00.
Then the music turns off and there is no entertainment on the territory. There is a room with slot machines, a token like 1 euro.
The beach is sandy, very wide, there is enough space for absolutely everyone. Entry into the sea is smooth and comfortable. There are no stones and shells, everything is safe.
The food is clearly not ultra all inclusive and not even 5 stars. The variety is small. Breakfast is completely the same, pancakes, scrambled eggs, muesli. The fish was a couple of times in 7 days, mostly meat turkey, chicken, beef every day. From seafood once there was a salad of mussels and twice crab sticks. No grill menu or themed dinners. Restaurant a la carte paid, 5 bucks per person.
In general, food for 4 *. There are no explorations. The waiters are great, they always offer drinks, and if you feed 1 buck, they will generally be best friends.
There are no tablecloths on the tables, often you had to go for the appliances yourself, napkins are also not given out.
In general, we would not come to this hotel again, but in general it is not bad, I would say 4 out of 5, for 13k UAH it’s not a bad option.
The air conditioner did not work - the master was called three times.
They signed up for a covid test - they came at the appointed time, they said they didn’t sign up for the tests, the result of a taxi to the hospital and back to the hotel was $40 and then picking up the test from the hospital was also $40.
They say that they begin to move only when men shout at them.
The tour operator TUI is not responsible for the tourists in the hotel, the guide is Lyudmila.
Dear tourists, bypass this hotel on the tenth road.
Drinks include gin, whiskey, beer, wine and crayfish.
The slides do not work constantly (several hours a day)! The room was a family two-room, bad on the top floor (4), almost an attic!
The 5 * hotel does not pull - solid 4 *.
The sea on the hotel's beach is at least a little unclear because of the river, but it is quite pleasant for swimming, the inflowing river sometimes gives cold patches, but in the heat it is even pleasant when we rested, there was no smell from the river.
You can go to the neighboring beach, where the water is more transparent and there are waves to jump.
The food at the hotel was not remembered for something like that, ordinary food, a lot of everything to choose from, but not so much fruit, desserts also seemed not very tasty. But there are no problems with food, there is also a bar on the beach, cakes, a night snack, ice cream by the pool (so-so), we tried beer from alcohol (I liked it), wine and champagne (so-so).
Of the minuses:
- terrible beach towels, washed and short, with stains, for some reason their replacement is paid, so be sure to bring your own
- ants in the room, they are being poisoned, they reappear
- constant problems with the electronic lock and entry cards, then demagnetized, then the batteries ran out, then the lower part fell off, I had to walk and figure it out
- absolutely no WiFi in the room, only at the reception or by the pool
- not very organized staff in the restaurant, sometimes they will change the tablecloth and put the appliances, sometimes they will ignore you, even if you ask.
I liked the promenade along the hotel line, huge turtles under the bridge, nice girl Maria at the reception.
There are a few covered malls outside the hotel, but mostly some sort of low-end market merchandise. There are also several ATMs nearby.
On a minibus for 1 euro you can go to Side, look at the ancient ruins.
What can you ask for such money?
I gave the number right away, they cleaned it normally - I won’t say that it’s super, but quite. The rooms themselves are good.
The food is ok, there is not a lot of fornication, the fish is tasteless, the meat is good. Alcohol is so-so, but you can relax.
The beach is close, many pools, beautiful territory.
For so much money you can rest here
Further more, they brought us to the so-called five-star hotel Seher resort & spa hotel. And of course it's dark. . The photos didn't match reality at all. Like goods from China expectation/reality. Everything is shabby, the paint from the figures of the children's town has peeled off for a long time, the towels are torn and stained, the attitude of the staff is terrifying. They settled in a room with a view of the wall, and asked for $ 50 for relocation. She said that there would be a crib, in the end they gave it five days later and a torn one, in order to avoid injuries, I decided not to put the child there, and I already got used to it.
The so-called restaurant...Very good service, but only Germans, which they actively switched to last year, and who leave a good tip. A couple of times I asked for help to bring a child seat, they looked in such a way that I obviously interfere with their work. In the “restaurant” on the beach, more like a bistro, I decided, to my misfortune, to go barefoot for juice, and tore my heel with a nail sticking out of the floor so that I won’t describe it better in colors ...
The room was cleaned frankly badly, so the dust collected in a few days and I had to wipe the floor with a towel myself. When they changed linen, they forgot to give a towel, then water, but they forgot about what soap or shower gel was the first time.
And to top it all off, they demanded $20 for a stain on a sheet. As it turned out later in vain, I was glad that he was a guide - Yussef Aliyev, but he only said phlegmatically: you have to pay, and I went, I have business. And left me in the company of the manager.
The representative of the tour operator cannot influence the decision of the hotel administration in any way.
As for photos, we receive all content (photos, descriptions, etc. ) exclusively from tour operators, and they, in turn, from the hotel, so we do not have the opportunity to make any adjustments.
At this stage, we can help file a claim against the tour operator Anex tour, in which you write down all the inconsistencies in the services provided and comments on the work of the guide.
We apologize for the inconvenience caused and we are very sorry that some moments could affect your stay and impressions of our service.
In general, I categorically do not advise you to buy tours through level travel, and ane[ tour, it’s better through a normal travel agency, according to recommendations. And then no one is responsible for anything ...Have a good rest!
In the room I sprayed it with a can before going to bed, I think so that mosquitoes do not bite, and closed the balcony. On the trail. I wake up in the morning and see 10 more bites on my body. I think, well, how can it be! Or maybe it was midges on the street biting at dinner, they also fly and a lot, since there is a river nearby. I think, okay, I'll put on closed things in the evening. At night I woke up from a terrible itch, all these spots itched and itched so much, I could hardly fall asleep. I wake up in the morning and wow!!!! ! There are about 15 more bites on the body: on the palm, on the leg, on the arm. Tracks. I ran to the pharmacy. They gave local antihistamine tablets, such as strong ones, and Fenistil gel.
I drink pills, I smear with ointment, the itching does not go away, the allergy to bites has gone, everything is swollen. Angry, I go to the reception, there are no free rooms, they say "come tomorrow. " I think they solve problems well. I say "process the number. " So they didn't come. I didn't sleep that night again, everything itched terribly. The next morning, you guessed it, another 10 bites. Then I start looking for photos on the Internet and I find - these are bed bug bites, in Turkey all the time, in bad hotels. I run to the reception, sound the alarm, they say they will process the number, wait. I can no longer sunbathe or swim with such a body, it is horror and nervousness. I sit, I wait. A man came and sprinkled the floors. It's all kind of good. All night I am again in torment, smearing myself, not sleeping. I went, I think, I’ll sleep at the reception, I lay down and couldn’t, I went to the room.
The next morning is even worse, about 20 bites all over the body. I run to the reception in a rage, sobbing that I can no longer live like this, that my body is mutilated, everything is swollen, medicines do not help, where is the doctor in the hotel. They say there is none, but for extra. payment will come, look. I'm talking about how much? ? I paid you 30 thousand for this hell. They don't understand the type. I say I won’t live here anymore and I don’t need to change the number, I want to leave the hotel, return the amount for the remaining days to me. They say no, we can only move to another hotel on the second line worse. I say that I do not agree, why, having paid for the five on the first line, should I move to the second? "We can't help you. "
The guide arrived, shocked by my bites, the first time I see this, he says. In the dining room I saw a few more bitten people. The guide talked to the manager of the hotel, he says the money will not be returned. I say “take me to a good hotel, I will pay for the remaining days there, and with this I will write a claim. ” So, on the morning of May 13, I check out of the hotel with my own money ($180) to another premium hotel. I call a doctor in it under my insurance with a deductible of $ 30, they tell me horror and a nightmare, they inject 2 injections, these are bedbug bites and an allergy to them. They prescribed antibiotics, again at my expense. So I left that hotel 5 days early.
I wrote a complaint-claim to Tez Tour to recover money from the hotel and moral damages. You can’t sunbathe and swim, from the whole vacation I swam 1 time. Will the money not be returned? Where's the justice? I do not advise the hotel, the food is bad, the vegetables are not washed, I saw a bunch of bugs on lettuce leaves, it's a pity I didn't take a picture. The dishes are dirty, the booze is terrible, beer is water, it kills from wine immediately like alcohol.
I arrived at a new hotel and immediately began to wash all the things in boiling water, as I read that they were already in the suitcase and living on things. I wash the dress in which I left from there, 3 bug larvae surfaced. Koshmaaaar, I'm just in shock, what a bedbug I got into! Everything is ruined, money wasted, what will be unknown with the body, I’m already in Russia for the third day, I ran to the dermatologist, they prescribed antibiotics and injections, everything still itches! This is the hell I've been to.
We rested - 2 adults child 2 years from 30.08. 15-09.09. 15.
Arrived, met, settled - so far so good.
I want to say that there are a lot of Germans in this hotel, and the staff only licks them! There is no attention to the Russians, we were convinced of this when we went to eat for the first time. As soon as the Germans come in, they tell them: Hello, what can I bring you to drink? (in German). Quickly run and bring. In Russian: Hello! - you hear very rarely.
The dishes in the kitchen were dirty and leftover food was visible. The food is delicious but not very varied.
The same thing on the beach - they meet the Germans, but they don't give a damn about the Russians!
Very interesting guide - Ekaterina from Pegasus. I was very pleased with the fact that in the dam near the hotel, which was made (some kind of river), not only fish and turtles live, but also RATS !!!!!!! ! It's some kind of bastard!! ! and she says that if you see a rabbit on the pebbles near this river, then THIS IS NOT A RABBIT!! ! It's just a RAT gorged!!! ! Generally wonderful! I personally saw them. The whole rest I thought, how would I not pick up an infection from this rat infection! By the end of the holiday, Ekaterina moved to Egypt, leaving no information to which guide she was referring us.
As for the beach, it's dirty. Drinks on the beach are served (well, who cares - and we Russians went after him ourselves) in dirty glasses. Beer is normal, you can drink.
Animation - good, well done animators. Just did not like that the children's disco was only in German and a couple of songs in English. Not a single Russian song. The child left in tears!
On the last night, the lights were turned off, the generator started right under our windows very loudly, since the child did not wake up. Forty minutes later he was knocked out and the light turned on.
Cleaning in the room - Disgusting!!! ! They cleaned during quiet hours, I had to go out and say so that they cleaned the neighboring rooms more quietly, because from their roar (the videos were carefully removed from the Germans! ) Our child woke up. we have never changed the sheets and the towel was changed only three times. By the end of two days in a row they were not cleaned, and the husband went to the reception on the third day in the hope that the cleaning would be excellent. Yeah - it wasn’t that good, they put bedspreads and towels on the bed, threw out the garbage - and that’s it! They also took the tip!! ! Sand on the bed and the floor is not washed!! ! Just awful!!!
On the day of check-out, we had a departure at 20:20, check-out from the hotel at 16:30, check-out from the room at 12:00. Question: where to sleep the child and where else to spend 4 hours and 30 minutes???
The day before, we went to the reception and asked how we should be, we were told that you can pay extra for these hours and do not check out until 16:30. The asking price is 30 euros. No Problem! , we said! the next day we came with money, but they sent us away, they said there were no places, there were a lot of tourists, your room would already be occupied by others from two o'clock!! ! Go wherever you want. We with a small child, suitcases and luggage settled down in the Lobby Bar, where our child was sleeping on one of the sofas, waking up from every noise!
This is how we rested!
I do not recommend this hotel to anyone!!!!!!!!!!!!!!! !