Отзывчивость, которой мы были приятно удивлены Responsiveness, which we were pleasantly surprised by

Booked through http://www. booking. com is a completely different hotel, which a week before arrival refused accommodation and offered HSM Lago Park instead. We drove into the unknown, got to the hotel and were pleasantly surprised - despite the unusual appearance, I liked the rooms - a studio of 2 rooms, a kitchen with a dining room and a bedroom. The kitchen has everything from spoons and plates to corkscrews and pots and pans. Every little thing that can come in handy on the farm has been thought out. In the Alcudia Mercadona supermarket, they bought huge shrimp and cooked them in their kitchen.
But our biggest pleasant surprise is the responsiveness of the staff.
Many thanks to the manager Mari Ivorra, who helped us solve all our problems - it turned out that the car that we rented in Palma, after moving to Alcudia, broke and burst the wheel, and we could not call the rental office, because we did not own Spanish, and knowledge of English would hardly be enough to present the problem. At our request, Maria called the rental office and stated our problem in a rather categorical way. The result - after 1 hour, a technician from the rental office rushed in and changed 2 wheels for us - a torn one and a spare tire, on which we arrived. Then we had to call a doctor, and Maria helped us with this. Huge thanks to her for that.


Separately, I want to say that all the staff are very smiling, positive and friendly. Rooms are cleaned (beds are made and garbage is taken out), and towels are changed daily.
And in general, the people in this town are very pleasant, we have something to compare with - this has never happened in Barcelona.
We went to Cape Formentor, a fabulous place where you want to return, to the fortress of Alcudia, I also really liked it.
Near the hotel - 200 meters away, a wonderful beach, it is also suitable for families with small children - shallow and very warm, long enough entrance, clear sea, good sand, which is sieved daily. We liked. On the way to the beach there is a soulful fish restaurant with a Russian-speaking waitress Yulia, the food is excellent, the prices are moderate.
And given that the price of rooms in this hotel is quite low and they offer food at the hotel at very affordable prices, then we got the maximum service and positive for a minimum of money.