Обратите внимание на воровство в отеле Pay attention to theft in the hotel

We stayed at this hotel from 6 to 13 October 2013. Check-in at the hotel was promised at 12.30 local time and this expectation for us was about 2 hours. This time we were waiting in the hall with things. There were several bags with things and suitcases.
There were a lot of people in the small hall.
They didn’t leave the bags anywhere, and I still don’t understand how the bag was stolen from us. With all the money, documents, phone.
I am writing so that future tourists are very attentive and careful and that they know that the staff will not even deign to help you. I was offered to call the police myself, and I have no phone, or write an email to the police, and they have a paid Internet, and the money was stolen. They also refused to view the surveillance cameras, saying that it was not allowed. And when we started to swear, we were told to come in a few hours, we will mount it. What they will mount there and in what form, you can guess.

I had to go to the police myself. The police also do not want to accept a statement about the theft, although the empty discarded bag was returned.
A separate conversation about the storage room.
In the storage room, which is located in the hall, come in whoever you want. Luggage storage opens unaccompanied by hotel staff. We took the keys to the storage room and after that several people entered several times. Who are they? Tourists or thieves, it is not known. But tourists have already written about cases of theft from a left-luggage office in this hotel.
Liked the food. I liked the location of the hotel.