Никогда даже не переступайте порог этого гнусного отеля! Там воруют! Never even cross the threshold of this vile hotel! They steal there!

Spoiled vacation at the Pineda Palace 4*. Settled in the room late for 45 minutes, and even then, until we started to resent. There is practically no soundproofing in the room, cleaning is done very badly (even 1 euro does not help), they save ridiculously on detergents: when they saw that we bought soap (because there was not enough soap and shower gel), the staff stopped replenishing stocks in general - we are faced with this for the first time! In the room, ants run on the table, on the bed, and even at night on the body. The staff in the restaurant are mostly unfriendly, especially one Angela. But the worst thing happened on the day of departure. In the morning we handed over the room, put hand luggage next to the reception. While we were literally distracted for 3 minutes, weighing our luggage (the scales were also nearby), we were brazenly robbed of a backpack with valuable things for us: insurance, medicines, Tax free checks, a Sony video camera, a Philips electric shaver, an iPad - in total about 3000 Euro! Worst of all, the stolen iPad contained several hundred photos of our trips to Spain and the French Riviera, as well as family photos dear to us. Most of all, we were shocked by the complete lack of reaction of the hotel staff to what happened. They GENERALLY refused to help us with anything. Despite my pleas, my tears and requests to immediately call the police in order to catch the criminal in hot pursuit and return the things, the hotel employee named Cyril silently held out a map of the city, poked it with his finger - they say, go on foot to the other end (! ) of the city to the police and file a complaint. We insisted on calling the police immediately, and in the end, Cyril said that he called her, and the request to meet with the director of the hotel refused. After that, he left. After a while, he came out and said that the police would not come, that we had to go to the station ourselves. After we found the police station with great difficulty, it turned out that no one had called them from our hotel. Those. not only refused to help us, but also deceived us! The police reluctantly accepted the statement and clearly did not intend to go to the place to take evidence from the video cameras in the hotel lobby. We returned to the hotel, because there was time before leaving for the airport, and we noticed that the staff stopped noticing us at all. Medicines were hastily bought at the nearest pharmacy. Needless to say, in what emotional and physical state we returned home! In fact, our vacation was ruined. Before us, no one not only did not apologize - they did not express the slightest sympathy or even regret!
The conclusions are obvious - the hotel doesn't give a damn about us, and even if they kill us right at the reception desk, they won't even raise an eyebrow! The police are not called - the reputation of the hotel is above all! For the same reason, tourists are not warned about theft in the lobby. Undoubtedly, the hotel lobby is under surveillance by criminals who, knowing when the departure from the hotel is taking place, hunt for luggage.
And if anything, stomp yourself to the police!

We were in China, Turkey, Greece and other countries, but we did not expect to face such disgrace in a 4-star (! ) European hotel. We have been insulted and humiliated! My husband's and my health deteriorated due to stress. We still cannot recover.

Never even cross the threshold of this vile hotel!