"Благодарность" "Коралу" "Thanks" to "Koral"

I just returned from Spain today, so I am writing fresh impressions that have not yet cooled down. First: the vacation has its own beach, it's not, don't flatter yourself. There are no claims to the hotel, claims only to the operator "Coral". Rest failed upon arrival (as our tourists like to write). We were met by MONICA, who simply did not see us and forgot, without saying a word about the need to go to the bus. I immediately turned to another representative of Koral at the airport, he dialed this madam, she returned for us (besides us there was another couple who were "unnoticed", and in an elevated tone and claims told us that we "were not there, and we they didn’t stand there. "The situation was resolved, but the sediment remained. We took 2 excursions (Barcelona and Monaco-Nice), they make money in the air, look to the left, look to the right, no one starts anywhere, everyone is shown only from the outside, but this left a positive impression of BUT... on the last day before departure, in the information book of departures of "Koral" when departing at 13.40 on a flight from Barcelona, ​ ​ the time of departure from the hotel was 13.30 (strange right? how to get to Barcelona in 10 minutes, collect all the tourists from the hotels, and check in for the flight). At the reception they called back to the Coral office, tried to clarify the situation there, as the hotel administrator put it, "the star is in shock", she was not aware that her tourists were leaving tomorrow, after 5 minutes they called back from Coral, and said, that we will be picked up at 8 am. . And, O MIRACLE! ! at 7.40 we were already standing at the bus stop. . but. . . stood until 8.40. . And NO ONE came! We were saved by the fact that the bus was driving from "Natalie Tours", they showed sympathy for us, and for 20 euros per person they "agreed" to take us to the airport. There was a desire to go to the Coral office and find out where our bus had gone, but I understood that if I didn’t leave with Natalie Tours for 40 euros, there would be a big scandal with Coral and the question of where bus, I will hear that the bus WAS, BUT WE DID NOT SEE IT. . and just go by taxi to the airport, for 170 euros. Perhaps a single case, but unfortunately, I heard enough negative reviews about "Koral". And it’s very disappointing that, having visited Europe for the first time with our tour operators, who are not responsible for anything, next time I will prefer to plan my vacation on my own without the help of travel agencies, since there is no help and benefit from them, except for frayed nerves.