Your rating of this hotel:
10.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
10.0
Cleanliness:
10.0
Food:
10.0
Amenities:
9.0
I would like to start with a little preface:
For our family, Egypt has been a place of common rest for a long time. For 16 years we have seen a lot of different places and hotels. Among them were pompous representatives of large chains and small hotels with the ideology of a family business. According to the precepts of the classic proverb “it's good where we are not”, the main requirement for a place of rest is one thing - a low percentage of the post-Soviet ethnic group to the total number of guests. This is the reason why Magic Life Hotel was chosen by us about 8 years ago. Usually we prefer not to leave reviews about the places where we spend our holidays, but the current situation (which will be discussed below) encourages writing a detailed description.
Our family developed a strong attachment to the Magic Life Hotel after the first visit. This was caused by the following factors:
Wonderfully selected and trained hotel staff. For them, a boorish and familiar attitude towards a guest is unacceptable; equally, from the side of the guest, such behavior will be considered unacceptable and incorrect. Each employee is a professional in his field and tries to complete his task with full dedication, most likely this is due to well-built collective traditions and relationships. Such a judgment can be made based on the fact that the main "backbone" of the administration and "middle-level" employees has remained unchanged for 8 years.
Compliance with the previously announced requirement regarding the percentage. Most of the guests are from the South / West of Europe (also a large percentage are British). The number of Russian-speaking tourists is insignificant, which leads to the fact that the Russian mentality is unfamiliar to the hotel staff, which cannot but rejoice. In addition, I would like to note that the main group of the hotel is middle-aged people or families with adult (14-18 years old) children.
A pleasant bonus for us was the fact that the hotel is completely atypical in terms of landscaping. In short, the hotel contains many different representatives of the flora of different parts of the world, we can’t even imagine how much work and effort was spent on creating such “oasis conditions”. For example, at the time of our last vacation, the number of employees involved in landscape design was about 45 people.
After the first visit, the Magic Life Hotel was chosen by us as a guaranteed quality place to stay, and it remains so for us to this day.
A few changes happened a few years ago when Magic Life was bought out by TUI, after which, from the guest's point of view, there were only a few changes. The first is the name change to TUI Magic Life, the second is the appearance of bracelets when checking into a hotel, which is unpleasant, but not essential. The hotel has gone through a change in senior management as all of Magic Life's management and staff have remained in their positions.
Then came 2020 with covid restrictions. TUI was in financial trouble and the Magic Life Hotel was sold to Jaz. After the sale, the hotel closed for rebranding for about a year. According to stories, a year later, the Jaz administration made the right decision to return all the "old" employees, and as a result, a slightly updated hotel was opened around mid-May. As a matter of fact, from this moment our last visit begins.
For a long time we could not understand what was happening with the hotel, and whether it was possible to visit it. Some sources said that the hotel does not work, others that upon arrival the guest is settled in another hotel. We decided to take the risk and test everything for ourselves by booking the hotel in early June 2021.
All the text below can be summarized in one sentence: the hotel was able to survive the change of top management again, the quality of the rest is still at an incredible level, the hotel staff remained in place and continue to maintain and develop the traditions of this hotel. Now a little more
At the moment the hotel is empty, this is due to the fact that the main target group of the hotel does not have the opportunity to fly to Egypt (closed borders), for 7 days only my family was on the territory. Perhaps someone may be frightened by this state of affairs, but I assure you that there are no prerequisites for fear. From an economic and rational point of view, our vacation should have been deprived of most of the functionality of the hotel, but everything happened exactly the opposite. During these 7 days, we received a concentrated dose of attention from the staff (clarification: at times of normal workload of the hotel, attention to each guest is no worse, but it is logical that in the case of a large number of guests, it is somehow “blurred”). In the event that we were active guests (we prefer a beach holiday), a full-fledged group of activities and evening programs were provided for us, in our case we refused them. In the absence of other guests, we managed to fully learn about the undeniable talents of the head chef, which brought us gastronomic pleasure every day. From the point of view of "ordinary employees" there were no changes, we were still given a competent and appropriate reception. The hotel area continues to be at a level unattainable for most Egyptian hotels in terms of cleanliness, tidiness and landscaping.
If, after reading my description, there is a desire to find out more about the territory, available services and other things, you can open any previously written review about the Magic Life / TUI Magic Life hotel and it will turn out to be relevant, there were no changes for the guest after the rebranding (except for the change of plastic bracelets to more comfortable rubber).
As it was written earlier, each employee, from the junior level to the senior administration, is certainly a professional in his field, but I still want to single out some people, because of which each of our holidays becomes warmer and more long-awaited. I would like to mention Mr. Ali, whom we want to see as soon as possible every time we visit. You can't even imagine a friendlier and more pleasant manager. This man is the life-giving fire and soul of the hotel, we believe that thanks to his hard work, the hotel has maintained the highest quality standards all these years. I would also like to mention Mr. Hamada, thanks to his excellent attitude towards guests and professional management skills, every meal will be at the level of the first and upper class. Regarding gastronomic delights, I would like to express my gratitude to the head chef Mehmed, as well as his sous chefs Farid and Saed. These people are certainly excellent chefs who, thanks to impeccable craftsmanship, presentation and knowledge, will make every meal unforgettable.
For our family, Egypt has been a place of common rest for a long time. For 16 years we have seen a lot of different places and hotels. Among them were pompous representatives of large chains and small hotels with the ideology of a family business. According to the precepts of the classic proverb “it's good where we are not”, the main requirement for a place of rest is one thing - a low percentage of the post-Soviet ethnic group to the total number of guests. This is the reason why Magic Life Hotel was chosen by us about 8 years ago. Usually we prefer not to leave reviews about the places where we spend our holidays, but the current situation (which will be discussed below) encourages writing a detailed description.
Our family developed a strong attachment to the Magic Life Hotel after the first visit. This was caused by the following factors:
Wonderfully selected and trained hotel staff. For them, a boorish and familiar attitude towards a guest is unacceptable; equally, from the side of the guest, such behavior will be considered unacceptable and incorrect. Each employee is a professional in his field and tries to complete his task with full dedication, most likely this is due to well-built collective traditions and relationships. Such a judgment can be made based on the fact that the main "backbone" of the administration and "middle-level" employees has remained unchanged for 8 years.
Compliance with the previously announced requirement regarding the percentage. Most of the guests are from the South / West of Europe (also a large percentage are British). The number of Russian-speaking tourists is insignificant, which leads to the fact that the Russian mentality is unfamiliar to the hotel staff, which cannot but rejoice. In addition, I would like to note that the main group of the hotel is middle-aged people or families with adult (14-18 years old) children.
A pleasant bonus for us was the fact that the hotel is completely atypical in terms of landscaping. In short, the hotel contains many different representatives of the flora of different parts of the world, we can’t even imagine how much work and effort was spent on creating such “oasis conditions”. For example, at the time of our last vacation, the number of employees involved in landscape design was about 45 people.
After the first visit, the Magic Life Hotel was chosen by us as a guaranteed quality place to stay, and it remains so for us to this day.
A few changes happened a few years ago when Magic Life was bought out by TUI, after which, from the guest's point of view, there were only a few changes. The first is the name change to TUI Magic Life, the second is the appearance of bracelets when checking into a hotel, which is unpleasant, but not essential. The hotel has gone through a change in senior management as all of Magic Life's management and staff have remained in their positions.
Then came 2020 with covid restrictions. TUI was in financial trouble and the Magic Life Hotel was sold to Jaz. After the sale, the hotel closed for rebranding for about a year. According to stories, a year later, the Jaz administration made the right decision to return all the "old" employees, and as a result, a slightly updated hotel was opened around mid-May. As a matter of fact, from this moment our last visit begins.
For a long time we could not understand what was happening with the hotel, and whether it was possible to visit it. Some sources said that the hotel does not work, others that upon arrival the guest is settled in another hotel. We decided to take the risk and test everything for ourselves by booking the hotel in early June 2021.
All the text below can be summarized in one sentence: the hotel was able to survive the change of top management again, the quality of the rest is still at an incredible level, the hotel staff remained in place and continue to maintain and develop the traditions of this hotel. Now a little more
At the moment the hotel is empty, this is due to the fact that the main target group of the hotel does not have the opportunity to fly to Egypt (closed borders), for 7 days only my family was on the territory. Perhaps someone may be frightened by this state of affairs, but I assure you that there are no prerequisites for fear. From an economic and rational point of view, our vacation should have been deprived of most of the functionality of the hotel, but everything happened exactly the opposite. During these 7 days, we received a concentrated dose of attention from the staff (clarification: at times of normal workload of the hotel, attention to each guest is no worse, but it is logical that in the case of a large number of guests, it is somehow “blurred”). In the event that we were active guests (we prefer a beach holiday), a full-fledged group of activities and evening programs were provided for us, in our case we refused them. In the absence of other guests, we managed to fully learn about the undeniable talents of the head chef, which brought us gastronomic pleasure every day. From the point of view of "ordinary employees" there were no changes, we were still given a competent and appropriate reception. The hotel area continues to be at a level unattainable for most Egyptian hotels in terms of cleanliness, tidiness and landscaping.
If, after reading my description, there is a desire to find out more about the territory, available services and other things, you can open any previously written review about the Magic Life / TUI Magic Life hotel and it will turn out to be relevant, there were no changes for the guest after the rebranding (except for the change of plastic bracelets to more comfortable rubber).
As it was written earlier, each employee, from the junior level to the senior administration, is certainly a professional in his field, but I still want to single out some people, because of which each of our holidays becomes warmer and more long-awaited. I would like to mention Mr. Ali, whom we want to see as soon as possible every time we visit. You can't even imagine a friendlier and more pleasant manager. This man is the life-giving fire and soul of the hotel, we believe that thanks to his hard work, the hotel has maintained the highest quality standards all these years. I would also like to mention Mr. Hamada, thanks to his excellent attitude towards guests and professional management skills, every meal will be at the level of the first and upper class. Regarding gastronomic delights, I would like to express my gratitude to the head chef Mehmed, as well as his sous chefs Farid and Saed. These people are certainly excellent chefs who, thanks to impeccable craftsmanship, presentation and knowledge, will make every meal unforgettable.
Translated automatically from Russian. View original
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