Good hotel ! But the administration has work to do!

Written: 24 october 2018
Travel time: 13 — 21 october 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 7.0
Cleanliness: 7.0
Food: 7.0
Amenities: 7.0
The first hotel in Egypt in which I wanted to return again.
In general, I liked the rest, but not everything is as rosy as I would like, so I will try to describe concisely all the pros and cons of the hotel:
Earlier settlement, arrived at the hotel at 9 o'clock in the morning, booked a superior room with one double bed from the tour operator in advance, rested with his wife.
According to the rules, check-in takes place at 14:00, check-out at 12:00.
Since the hotel was not the first time they counted on the indulgence of the hotel administration and the possibility of earlier check-in to their booked room, for this purpose, when registering at the reception, they placed 20 evergreens in their passport in advance, it did not help, they tried to settle in a room with two sliding beds, we refused, motivating that we ordered one double bedroom when booking, we had to wait another hour and a half, we settled in the room only at 12:30 pm, well, thank you for that.

Conclusion: money when registering at the reception at this hotel will not always solve your problem.
The hotel itself is located on the first coastline, the territory is not large but well-groomed and comfortable. It is recommended for a holiday in the winter season, as the hotel is located in a bay and, accordingly, is not blown by the winds.
The quality of food and drinks is good.
The beach is very good, the entrance to the sea is perfect, the reef is alive, there are a lot of fish, we swam without special shoes, I didn’t see the need for it on this beach.
During the stay at the hotel there was a problem with free places in the restaurant for dinner, sunbeds both near the pool and near the sea, but the hotel at that time was almost 100% full.
The hotel staff is mostly friendly and hardworking. Most of all I liked our room cleaner (our room was 1306), unfortunately I don’t remember his name, and the bartender who worked in the lobby bar in the morning and served coffee named Mahmoud (photo attached), this is the staff who really didn’t feel sorry for tipping.
Coffee is mostly good, several times there were cases at the lobby bar during the daytime that they served just disgusting coffee, apparently the day shift makes good coffee only for an additional fee, which is not normal.
I ordered a massage for my wife, the price is $ 50, according to her, I was not impressed at all.
Personally, I did not like the animation of the hotel at all, everything is so sluggish, there is no coordination in the movements during the dance at all, the music that sounds in the daytime is very outdated.
When booking a tour, I strongly recommend ordering a superior room, hoping that for a small surcharge on the spot it will be possible to improve the room is not worth it, the hotel prices for improving the room are just space.
If you have any problems, I advise you to contact only the chief manager of the hotel directly, middle managers do not always solve problems the way you would like, and constantly demand money for their solution.

Near the hotel there is an old city where there is a market "Old market" by taxi from the hotel you can get for 2-3 dollars, it is there that I advise you to buy seafood, fruits and souvenirs, since it is much cheaper there than in other places, it has been checked repeatedly, while do not forget to haggle, the price when bargaining and smiling can be reduced from the original sometimes by half!
The review turned out to be not very positive, and was written in the hope that the hotel administration would pay attention to minor flaws on their part.
But in general, the hotel "Jaz Fanara Resort" is a very good hotel, which is fully consistent with its category, and recommended by me for a holiday !!!
If you have additional questions about the hotel ask, I will answer everyone!
Translated automatically from Russian. View original