Возвращение в "Sea Life" Return to "Sea Life"

Hello, dear readers of this site, like-minded people and travelers!
I want to leave a review about our 8th vacation in Egypt, maybe it will be useful for someone when choosing a hotel. We rested with 2 couples from 06/22/2013 to 06/29/2013. This site also contains my other reviews of visited hotels, if anyone is interested in reading and understanding that we are quite positive and not hysterical people.
The first time we were in "Sea Life" in April 2011, we were very pleased with the hotel, service and the sea. The hotel was in the "top three" of favorites, where you want to return and recommend to friends and acquaintances. I will compare with other hotels in Egypt that we have visited of approximately the same category and price, and with the first visit to Sea Life in April 2011.
PREPARATION:

I contacted the hotel in advance, wrote that we were going for the second time, asked what privileges for regular guests, asked for 2 rooms next to each other on the 2nd floor and, if possible, with a partial sea view. I was told that regular guests are provided with bathrobes and slippers in the room and a fruit basket upon arrival, and requests for rooms have been submitted to the reception.
ARRIVAL:
The ticket was taken from Coral Travel. We arrived at 23-00 local time, met the guide "Coral", when the guide found out that we had already been in Egypt 8 times, asked what we like about the country, about history and people.
ACCOMMODATION:
Guide "Coral" went with us to the reception, offered assistance in settling in, we said that we were regular guests, wrote off with hotel representatives and we were already promised many different benefits. The guide translated this to the reception and, with my husband, for his “huge help”, he began to ask me for a kiss (((((((. It shocked me, we are faced with such rudeness for the first time, I quickly sent him in Arabic and he left ((((((This is the face of the tour operator, the first person who meets you in the country (((((((. I don’t even want to comment, draw your own conclusions......
ROOMS AND CLEANING:
In 2011 in "Sea Life" we had better rooms with a sea view, although we paid for the "standard". This time we were given 2 rooms in building 24 with a view of a neighbor in shorts, although we invested 10 dollars in our passports. USA. We did not find any bathrobes, slippers and fruits. Happiness is not in them, but why was it necessary to promise? It's not serious or solid.
I will not cling to furniture, appliances and the quality of the masonry. But the little things pleasant for relaxation, such as shower caps, threads and a soap dish, have disappeared.

Most of all, I was struck by the dirt, I have not seen this in any hotel where I have rested, it was a shame to see this in my previously beloved “Sea Life”. The curtains are dirty, there is a layer of dust under the bed that has not been removed for months, all the furniture is dusty, the table on the balcony is covered in stains of various origins. I was especially struck by the lower "white" thick curtain from the sun. There was a huge dark spot on it all over the bottom, it felt like someone had relieved a small need on the curtain, then a large one, then carefully smeared it. A shame!!! ! Maybe other people had better rooms, and the hotel reserved such rooms for regular customers!!!!???? ? It was very embarrassing and sad.
For cleaning, at first, 1 dollar was left daily. USA, then the cleaner stopped giving us coffee and bath accessories, we had to call the reception. They stopped leaving the dollar, because To get something, you have to earn it. 3 changes of linen are required upon request, for this you need to put a blue card on the bed, we put it only 1 time, but the linen was never changed, in 2011. linen was changed daily without any cards. We heard from other vacationers that towels are not changed, but hung back. I decided to check it myself, marked the corner of the towel with lipstick and threw it on the floor, after the “cleaning” the towel hung in place, other vacationers did the same, the result is the same. We encountered this for the first time in our 8 visits to Egypt. In the bathroom there is a sign about environmental protection, which says that if you need to change the towels, then they must be thrown on the floor. Do not do this, you will have to use this towel for a week !!!! ! ((((((
On the penultimate day, the room was not cleaned at all, that there was a cleaner in the room, they guessed by the somehow made bed and the towels raised from the floor and hung back. This fact completely pissed us off, and we did what we had never done before: we looked under the bed, wiped the floor with a white napkin and photographed all this disgrace. Future guests of room 2422, I shampooed the table on the balcony as much as I could, washed the stains and stains, let you have a more pleasant rest. ))))))
The air conditioner was very noisy, like a rocket at the start, it was very hot, and without it it is impossible to sleep and it is also impossible with it. We slept very badly, the first nights we played the game "turn the air conditioner on and off".
TERRITORY:

The territory is simply huge (three hotels), very well-groomed, green, something is constantly being improved, decorated, trimmed. The territory of our hotel was enough for us: artificial ponds, fountains, an artificial grotto with a waterfall over the pool, fragrant vegetation. There are no complaints about the work of gardeners, well done, 5 points!
RESTAURANTS AND BARS:
The food has become better, more varied and tasty, apparently the chefs have changed, well done! We went once to dine at the Sea Club, the choice is a little larger, but we strained long queues. In bars, there are fewer juices from packages, and more chemical vodka, alcohol is normal, without the smell of chemicals or treacle moonshine. The hotel has 3 a la carte restaurants: "Lebanese", "Japanese" and "Italian". It was possible to sign up only in "Italian", although they signed up for the 2nd day of rest, they explain such a rush by the fact that there are few seats in restaurants. I think this is not correct, if 3 restaurants are declared, then a person should be able to get into all 3. I liked the Italian restaurant, delicious food, beautifully served dishes and excellent service. The bars serve fast food at certain times. For the sake of justice, I can not give the highest rating, because. were in hotels where the food was better.
ANIMATION:
In 2011 we had only 1 complaint about the hotel - stupid and boring animation, boorish chef - animator. Compared to 2011 animation has become much better, the team has completely changed, the chief animator is just smart. Active sports games, water aerobics, yoga are held during the day, and in the evening the guys put on funny and high-quality shows on their own, and take them to paid discos at night. They try to attract and entertain everyone. Well done!
SERVICE. Let's start the debriefing:

During 8 visits to Egypt, we developed the habit of being kind to the staff, adding a smile to the request, learned a few words in Arabic to express respect for the host country and people. Besides, houses we change 3.50 dale. US $1 especially for tips. In good hotels, we usually don’t have problems with staff with such an attitude, on the contrary, when we leave, we want to cry on our shoulders and give more tips. In 2011 we had it, there was not a single complaint against the staff. On this visit, the impression of the service was completely different. So, in order:
In the bar on the beach we met a very good old friend of ours from the Melia Sharm hotel bartender named Reda, in the lobby bar we liked the very smart and friendly bartender Hesham. In the main restaurant I liked a short boy with a tuft on his head, who always smiled very sunny, I liked the bartenders at the pool bar, all three are called Muhamed. Thanks guys!
Dear hotel administration, due to the fact that you have 70% of the staff with the name Muhamed, put numbers or additional letters on the name plates, it is very inconvenient to write thanks or claims.
Everything would be fine if there were not several unpleasant incidents with the staff:
1. I'm tired of every second cook, bartender and waiter answering the question: "Are you married"? On the third day of rest from this issue, I wanted to use foul language. Dear hotel managers, explain intelligibly to the staff that some Slavic women by the word "vacation" mean only the sea, the sun, the beach and spending time with their own husbands, and not seeking adventure on their lower back (I tried to put it in literary language). In hotels of a good level, this is not acceptable, in good hotels this is not, verified from our own experience !!!! ! I read that for harassment in Egypt, hotels will revoke their licenses, and they will do the right thing !!!!

2. We signed up for an Italian a la carte restaurant, but did not find out where it was. They asked a bartender running past in the lobby bar, his name is Muhamed, full, medium height, curly hair (make him numbers or additional letters on name plates !!!! ). He, asked three times the question, replied: "For the money. " We went to the reception, where the employee quickly and clearly explained everything. Then something strange began to happen: Muhamed began to do petty nasty things: defiantly refused to serve our table, did not bring drinks, did not clean the dishes, I myself took glasses to the bar and went for drinks myself, our company lost cigarettes 2 times in 1 evening . When the husband went to the respected Muhamed for cigarettes for the second time, he called the manager, security guard, receptionist, brought the entire support group to our table and started yelling something. I barely calmed the crowd, explained that there were no problems, and they dispersed.
The next day, we saw our nightmare in the face of Muhamed in a bar on the beach, it was disgusting to go to the bar and communicate with him, we drank the bottled water we brought with us, already heated by the sun. For a long time we could not understand what we were to blame for him. We already understood at home: perhaps he speaks foreign languages ​ ​ very poorly and did not understand our question. If there is a language barrier, then in normal hotels, good staff calls for help from a colleague who speaks the language and the colleague is already answering the guest's question. Or maybe he understood, but decided to make fun, and when he saw that we went to the reception, he was sure that we complained about him. After that, he began to take revenge and show "who is the boss in the house. " And we didn’t even think of complaining about him, that is, he offended us not tinned, but we say: “If you were offended undeservedly, then you need to return and deserve it. ” I deserve it!! ! (((((. I consider this behavior of the staff unacceptable, when the staff turns a misunderstanding into a conflict, and does not try to smooth the situation. In addition, Muhamed whispered something in the ear of other hotel employees and pointed in the direction of our company.
3. One evening there was an Arabic show in the hotel: an oriental dance and a dance with skirts. Our table was behind a column, and nothing could be seen. Our friend found a free stoic near the show and tried to sit on it. A hotel worker in a yellow T-shirt named Zak ran up and said that this is a place for his boss's girlfriend, if she comes, then our friend must leave. I did not hear this and went to the table, Zak began to wave his arms and shout, I moved away. My husband came and stood next to our girlfriend. Then the girl of the hotel boss appeared, Zak drove us rudely with screams. In other good hotels, this was not the case, if the guest had nowhere to sit, then the staff themselves found a table, brought chairs, seated guests and deservedly received a tip.
4. “I'll tell you a story about 5 minutes”: we and our friends needed sewing kits, in many hotels they are in the rooms, they were not here. I went to the reception and asked, they didn’t give me them, but they told me to name the room numbers, they would bring them to our room. In the afternoon we went to bed, the heat was exhausting. As soon as we fell asleep, the phone rang, they called from the reception: “Did you ask for threads? They will bring them to you in 5 minutes, wait. ” We were unable to sleep. We woke up, got dressed and sat down to wait, there were no threads. After 10 minutes, we called our friends' room, they were also sleepy, waiting for the thread. After 10 minutes, we gathered in our room and began to wait for the thread collectively, maybe it will be faster this way))))). After 1 hour 20 minutes after the call from the reception, they brought us threads, we met the cleaner with laughter and applause)))). Finally, we have tested the theory of relativity in practice. Now about 5 minutes we tell jokes to friends))))))).

Summing up the service at the hotel, I want to say that we encountered such unpleasant incidents for the first time. It's a shame that this happened in our beloved "Sea Life". We don't deserve this kind of treatment. The hotel management should pay more attention to service. I propose to reward the best workers and fine the worst. If, at the end of the month, an employee has gratitude according to customer reviews, then for each gratitude the employee must pay at least $ 5. USA, and deduct $5 for each complaint. The United States, therefore, the hotel's costs will not increase, the quality of service will improve dramatically, there will be more satisfied customers and the hotel will earn more profit.
LEISURE: We took a taxi to Soho - a very beautiful marble street with bronze statues, cafes, shops and entertainment centers. We watched and listened to the “singing fountain” on Soho, a mesmerizing sight, especially when the fountain suddenly began to perform “Kalinka”, people could not believe their ears !!!!! ))))))). We took diving from a street tour operator on Ras Mohammed. We dived with an instructor at 10 m, we were under water for about 20 minutes, we were very pleased with the professionalism of the team. Thanks a lot!!!
SEA:
There are plenty of places on the beaches of all three hotels, the beach is clean. There are comfortable sunbeds, fences from the wind.
The sea of ​ ​ Nabq Bay causes many controversies, some say that there is no sea in Nabq, others that it is amazing, the truth is in the middle. The bay is windy, the sea is often stormy and the pontoon is closed, people swim in a puddle 0.5 meters deep, slippers are required so as not to injure their feet on corals or hedgehogs. Slippers can be bought on site, you need to bargain. A mask is also required. Even at a depth of 0.5 meters there is something to see.
If the pontoon is open and you swim well, then you will find a worthy reward for your patience - one of the most beautiful reefs in Sharm El Sheikh. The coral wall drops sharply to a depth of 30 m, the bottom is visible. There are millions of fish along the wall: from small soldiers, squirrels, aboudefdufs, a huge cluster of butterflies and angels, dascils, gobies, masked and stellate arotrons, blue-spined urchin fish, whole schools of blue cesiums to huge tinane and blue-spined rhinos, many large surgeons and rhinos, heilins, parrots, barracudas, aluters, and the most fascinating thing is a huge napoleon that swims accompanied by a chic trevally. Because there is a strong current in the bay, good photos did not turn out. Must see with your own eyes!!! ! A fairy tale if you are a fan of the Red Sea!!!!!
IMPRESSION:

On the whole, we had a good rest thanks to the good company and the gorgeous sea! Thank you from the bottom of my heart to the chefs, animators, gardeners and the staff who did a good job. We consider a quality hotel only if it makes you feel at home in 2011. that's exactly what it was. This year, some of the staff made us feel like uninvited guests, the feeling of home has disappeared due to dirt and rudeness. The hotel used to be one of our favorites, we recommended it to so many friends and strangers who asked for advice when choosing a hotel through review sites. We will not return to this hotel for the third time and we can no longer recommend it to other travelers, you cannot take such a sin as a lie on your conscience. I re-read my review and I don’t believe that now our opinion about Sea Life looks like this, we wanted to return to this hotel so much before, this is a huge disappointment !!!! ! And in order for the hotel to become the same, very little is needed and this does not require an investment of money: do not promise what will not be fulfilled, carry out general cleaning and laundry in the rooms and maintain cleanliness, change towels and bedding and teach some staff to respect guests. This issue can be resolved through a system of bonuses and fines. Goodbye Sea Life, sorry!!!! !