Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
5.0
Cleanliness:
5.0
Food:
7.0
Amenities:
7.0
I wanted to leave a review, there is no power to be silent.
I have been to this hotel five times already, and three times of them with my mother. From the first time I liked the hotel for its location, many moments convenient for my mother. She is an elderly person, I have problems with her legs, it is difficult for her to walk, and age also makes its own adjustments.
When we checked into the hotel earlier, we never had any problems, especially since we were already greeted as permanent and there was respect for my mother.
Upon arrival at the hotel on 09/02/2021 at 04.30 am, we were denied early check-in. They said they wouldn't check in before 10:00 am. I came every half hour and asked us to check in earlier. She pointed out that we are regular customers, at the age of her mother, of course she spoke and offered to pay for early check-in. The hotel has a price list, it is at the reception, there are all the prices for early check-in and renewal.
I was constantly refused, there were a lot of ornaments, there are no clean rooms, although in the end we were settled in one. All the towels were in lipstick, and the same color, dirt from wiping the feet, and when I opened the bed, there were blood stains and it was clear that they were lying on the sheet, in a word, they used everything. Their next arguments were that the hotel was very busy, there were no available rooms, although on 09/02/2021 there was a small part of the check-in at the hotel, I asked the vacationers, of course, this was also visible to me during the day, in a restaurant, on the beach. For all the time of visits, I can already say exactly what percentage of the hotel's occupancy. I wanted to sum it up. The new policy of the hotel killed our feelings for him.
Of course, I no longer want to endure such mockery on your part, we went to you as to our family, many employees remember and love us. But the fact that my mother sat for more than five hours is not acceptable and not forgivable. I don’t understand your new policy, there was an opportunity for the hotel to earn extra money, we wanted to pay, but no, let people suffer, and the rooms are empty.
Very, very big disappointment and resentment remained in my heart.
I have been to this hotel five times already, and three times of them with my mother. From the first time I liked the hotel for its location, many moments convenient for my mother. She is an elderly person, I have problems with her legs, it is difficult for her to walk, and age also makes its own adjustments.
When we checked into the hotel earlier, we never had any problems, especially since we were already greeted as permanent and there was respect for my mother.
Upon arrival at the hotel on 09/02/2021 at 04.30 am, we were denied early check-in. They said they wouldn't check in before 10:00 am. I came every half hour and asked us to check in earlier. She pointed out that we are regular customers, at the age of her mother, of course she spoke and offered to pay for early check-in. The hotel has a price list, it is at the reception, there are all the prices for early check-in and renewal.
I was constantly refused, there were a lot of ornaments, there are no clean rooms, although in the end we were settled in one. All the towels were in lipstick, and the same color, dirt from wiping the feet, and when I opened the bed, there were blood stains and it was clear that they were lying on the sheet, in a word, they used everything. Their next arguments were that the hotel was very busy, there were no available rooms, although on 09/02/2021 there was a small part of the check-in at the hotel, I asked the vacationers, of course, this was also visible to me during the day, in a restaurant, on the beach. For all the time of visits, I can already say exactly what percentage of the hotel's occupancy. I wanted to sum it up. The new policy of the hotel killed our feelings for him.
Of course, I no longer want to endure such mockery on your part, we went to you as to our family, many employees remember and love us. But the fact that my mother sat for more than five hours is not acceptable and not forgivable. I don’t understand your new policy, there was an opportunity for the hotel to earn extra money, we wanted to pay, but no, let people suffer, and the rooms are empty.
Very, very big disappointment and resentment remained in my heart.
Translated automatically from Russian. View original
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