Двоякие впечатления Double impressions

Double impressions of the hotel.
I am writing a review specifically two days after arrival, when the feelings cooled down, anger and euphoria passed!
We rested 24-31.01. 2021. Company 4 adults child.
We were given two rooms 235 and 236 on the second floor with an awesome view of the entire hotel and the pool,
at my request, and at the request of our travel agent, but we were asked for money for the reception. I didn't give it, I thought if you don't like it, I'll give you $20. Didn't need to. The hotel was not full anyway.
There are bathrobes in the room. Slippers, iron and board are available upon request.
The hotel itself is nice but small. Apparently new. Territory, buildings, interiors, rooms, furniture, bathroom - everything is ok.
Cleanliness is ok.

The pool is small but cute. And greenery all around. There are problems with heating. On the first day the water was cool, about 24 gr. After my walks and requests for everyone who can, the next day the water was hot. About 30 gr. The rest of the days were again barely warm. And most importantly, they measure with their thermometer, it shows 28, but people don’t go to the pool, because it feels like 23-24 degrees. My wife climbed into the pool five times in all days.
The same situation with the Wave. The pool is ice cold and people don't go into it. Accordingly, the wave is not included. I think it works during the season, when it strains. We were turned on specifically for the photo, after much persuasion and indignation. And she didn't work anymore. The small pool with slides is always hot.
If someone eats here at sea, then he is not here! I mean, actually, it is, but it's like Evpatoria or Kirillovka. You can not dream about corals and fish. They don't exist at all! And the view is not on the open sea, but on the opposite shore of the bay. And plus a bunch of ships, yachts and boats.
The beach is small, sunbeds are good, but stand in stacks, umbrellas are broken in places. And not a very clean beach. Does not make you want to go to the sea.
By the way, the road to the sea is not annoying at all. From our hotel 100m to the hotel 1st line, although this is not the first. Through the green area to the elevator 300-400 meters. And from the hotel down to the beach 200-250 meters. The car drives back up the hill.
Nutrition.
This is the biggest problem with this hotel. There is very little food. Meat, chicken, fish are in one form, and the whole fish is not fried, And strangely, the food is not hot. The rice is cold, not reheated.
Once there was a liver. Lamb in the form of cutlets. Grill twice in 7 days. French fries only at the bar by the sea.
Beef in the form of boiled meat with gravy. There are vegetables, not a lot. Feta cheese is put once. I did not have time to take it, there will not be a second time.
There are few pastries, but you can eat. There are no cakes to choose from. Fruit is also not a good choice. Melon, apple, guava cut into small pieces. Manyusenkaya persimmon, dates, pomegranate. It all happens in turn, on different days, not all at once. They say there was a strawberry, but I didn't see it. I didn’t have time)) There are no fruits at all! Seeing this for the first time!

Alcohol as everywhere, diluted. But! There are 5 drinks in a glass in the lobby. You can drink them, and very much even nothing. Bartenders tell new tourists that it is paid. You need to point your finger at the bottles behind the bartender and say pour it, otherwise it will pour a wineskin from plastic. Beer is mostly bottled, but there is also keg. Ask from a bottle. There is a difference.
It's the same with coffee. There are coffee machines with granulated Nescafe, rare rubbish. And there is a professional coffee machine horn with natural coffee. It is necessary to indicate so as not to pour a wineskin
Service is a problem!
Half of the staff with a disgruntled face! Not friendly and chirping when you ask for something!
You have to beg for food. The feeling that they are giving theirs is the last.
According to a local worker, we were just unlucky! It seems that everything depends on the manager who is currently in charge. There are great, good, bad and very bad. We hit that bad. After all, I went here based on reviews and video reviews. And everything was different there.
What it depends on is not clear. Lottery. After all, a month ago everything was fine.
Room cleaning is ok. Whether you give a dollar or not, it makes no difference. Cleaned even when the sign hangs do not clean. Shampoo was given on the day of arrival and already on the 4th day he asked for more.
The hotel lobby is small but nice. But the best thing is that in front of him on the street, on the inside of the hotel, there is a platform with chairs in the form of cut rattan eggs. People gather in companies, move chairs, tables and rest. We played cow (crocodile) in a big company.
The animation is good. Both local guys and Ukrainians work for all 100.
In the evening competitions, performances. Day at the pool and at the sea. Music all day. This makes me happy.
In the evening there is a visit to a nightclub with dancing and cocktails, but beer is paid.
Wi-Firfr seems to be there, but it works intermittently. We had almost no internet for two days.
Managed to go to the spa. For the first time in my life, I fell for a friendly, courteous barker.

But since there are 5 of us, we were sent to the Naama hotel on the 1st line. That's horrible! I do not recommend to anyone! The massage is not great. Hamam has no words at all! Dirty, old and in need of renovation. And the attitude... We were driven along the corridors from massage to the sauna and to the hammam like geese. Just fitting. Don't you dare go! No relaxation! Moreover, on the beach, next to ours, a massage is $ 5. This I found out later.
Maybe a hotel here, Waves, is different.
Incident!
Wife has DR 27.01. Decorated the room, everything is ok.
Only the Italian restaurant was open that day. I knew from the reviews that he didn’t really want to go to the east. But there was no choice.
We met the guys, they also had a DR that day. Let's go together, 7 people. The wife is elegant, in heels and with a bouquet of flowers, they said there is nowhere to put... in a restaurant !! ! I had to carry the flowers back to my room.
The food is cold, not tasty, like from the canteen. Everything is too long to describe. Instead of Seabass, they brought a piece of fillet in batter, again from the canteen.
We were very unhappy that we asked for glasses of champagne, and then whiskey. (Drinks are ours)
Dinner is 1 hour.
Twenty hours later, I go up to the restaurant manager and say, we have two DRs, where are the congratulations? And he. . . I don't speak Russian, and turns away. After 10 minutes, 1 waiter comes out with two cakes and stands, without a word! Somewhere the music was softly turned on. It's all congratulations!!!
I had a little fight at the reception. It didn't make sense.
We gathered, took the cakes, went to the main restaurant. There's even speakers, music.
We asked the manager of this restaurant, with a lot of persuasion, to arrange a normal congratulation here. Sat down to celebrate. Ten minutes later, 10 people, with drums with a song, really corrected the situation. Congratulations cool! I thought everything, DR is spoiled. Thanked the manager as expected.
A day later, I decided to go to the gas station. Something needs to be done about this attitude. We were not lucky, but at least after us people will not do this.
Many thanks to Victoria. I called the senior manager. Everyone talked about food, attitude, poking. A good man, but he pretended to be surprised. 10 times sorry!

They gave us a compliment (apology) in the form of a fruit plate in the room and a visit to the Bohatat Oriental restaurant at the Tropitel Naama hotel, on the first line. (For us it is paid)
This is a completely different matter! Service, grilled food, a bottle of wine!
Off! I recommend to everyone!
Literally the next day after talking with the manager and Gastrolation, people changed, they began to serve food normally and began to rustle the entire territory, lawns, and shrubs. Might be a coincidence. . .
In principle, a lot of normal guys work. At the pool, at the pool bar, at the reception desk, animators and at the restaurant too, but not everyone treats you normally.
In general, the hotel is great!
As for me, not very youthful. I think with normal management, management and food, this hotel can be a great five.
To a greater extent, our vacation was saved by a cheerful company, but I would say that it was unlucky with the hotel.
I think time plays a big role when you fly. We were at the end of January, off-season, and it looks like they have austerity at this time.
I recommend the hotel! But with a few caveats. . .
P. S. A huge FE to Tui's representative, who spent 1.5 hours of our vacation on all the game that he rubs on tourists, at a meeting with an agent. Sorry for the time. You may not walk. He will call, then, so that you fill out the forms. That's what smart people did.
It is important!! ! For those who like to take towels and bathrobes with them!
Before leaving home, already sitting on the bus to the airport, we waited 30 minutes. It turns out they checked all the numbers of those leaving. As we were told.
And the last, not related to the hotel.
If you take an excursion to the Yacht with a visit to the White Island and Ras Mohammed, it doesn’t matter who.
You will see the reserve only from the sea, from a distance of 5-7 km. This is not the same excursion as on the sightseeing bus, I was not warned.

And there is no White Island! (At least in winter) Just white sand and knee-deep water! He's flooded. And sail 200-300 meters from the yacht, depending on where they stop. They say it's only visible in the summer. The photo on the yacht is not a pro. They want $ 25-40, in the end they give for 10.
They want $ 15-25 for Photo and video underwater, I took it for 5.
So it goes.
Have a good holiday everyone!