Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
9.0
Cleanliness:
10.0
Food:
9.0
Amenities:
10.0
Vacationing with my husband. We chose the hotel ourselves, according to reviews (the tour operator did not particularly advise, they say the food is not very good, the rooms are not very good....) We flew from Kyiv with a flight, everything is ok, no transfers, etc. The hotel was at 10.00 check-in at 12.00, offered to settle for an additional fee. ($20). We didn't want to, left our bags, changed and went to the beach. Sea territory is simply beyond words, a fairy tale. a lot of pools, everything is green, everything is well-groomed, everything is clean.
Settled at 12.00 room - this is one minus of the whole holiday, or rather, part of the room (bathroom) was damaged. but we didn't care, we only slept in the room. the whole day on the beach, in the evening at the bar or on entertainment programs.
Animation is not very, or rather it is not. entertained themselves, volleyball darts....
The cuisine is excellent, plenty of meat, fish too. in the evening in general for lovers of cakes - beauty. For 8 days, the truth is fed up, but still everything is cool. Snacks around (pizza burgers lyulya, etc. )
It is better not to have anything in common with Galina (travel agent). Not a nice woman, wants money from you.
In general, we are very pleased with the rest, the hotel.
Settled at 12.00 room - this is one minus of the whole holiday, or rather, part of the room (bathroom) was damaged. but we didn't care, we only slept in the room. the whole day on the beach, in the evening at the bar or on entertainment programs.
Animation is not very, or rather it is not. entertained themselves, volleyball darts....
The cuisine is excellent, plenty of meat, fish too. in the evening in general for lovers of cakes - beauty. For 8 days, the truth is fed up, but still everything is cool. Snacks around (pizza burgers lyulya, etc. )
It is better not to have anything in common with Galina (travel agent). Not a nice woman, wants money from you.
In general, we are very pleased with the rest, the hotel.
Translated automatically from Russian. View original
Dear Guest,
Thank you for taking the time to leave a review of your stay at the hotel. I'm sorry we couldn't meet your expectations.
I don't think the situations you describe are typical of our guest experience. Your comments have been passed on to our department heads and rest assured that we will look into this issue carefully and take all necessary action.
I hope you visit us again in the future to give us the opportunity to thank you for your loyalty and showcase a more positive experience with our award-winning guest service.
Sincerely,
CEO
Уважаемый гость,
Благодарю Вас, что нашли время оставить отзыв о пребывании в отеле. Мне жаль, что мы не смогли оправдать Ваши ожидания.
Я не считаю, что описанные Вами ситуации являются типичными для нашего опыта обслуживания гостей. Ваши комментарии были переданы руководителям отделов, и, будьте уверены, мы тщательно изучим данный вопрос и предпримем все необходимые действия.
Я надеюсь, что в будущем Вы приедете к нам снова, чтобы дать нам возможность поблагодарить за Вашу лояльность и продемонстрировать более позитивный опыт нашей гостевой службы, отмеченной многими наградами.
С уважением,
Генеральный директор
Dear Guest,
Thank you for taking the time to leave a review of your stay at the hotel. I'm sorry we couldn't meet your expectations.
I don't think the situations you describe are typical of our guest experience. Your comments have been passed on to our department heads and rest assured that we will look into this issue carefully and take all necessary action.
I hope you visit us again in the future to give us the opportunity to thank you for your loyalty and showcase a more positive experience with our award-winning guest service.
Sincerely,
CEO
Уважаемый гость,
Благодарю Вас, что нашли время оставить отзыв о пребывании в отеле. Мне жаль, что мы не смогли оправдать Ваши ожидания.
Я не считаю, что описанные Вами ситуации являются типичными для нашего опыта обслуживания гостей. Ваши комментарии были переданы руководителям отделов, и, будьте уверены, мы тщательно изучим данный вопрос и предпримем все необходимые действия.
Я надеюсь, что в будущем Вы приедете к нам снова, чтобы дать нам возможность поблагодарить за Вашу лояльность и продемонстрировать более позитивный опыт нашей гостевой службы, отмеченной многими наградами.
С уважением,
Генеральный директор