ОТЗЫВ ГЛАЗАМИ ТУРАГЕНТА: Данный отель НЕ РЕКОМЕНДУЮ! REVIEW BY THE EYES OF A TRAVEL AGENT: I ​​DO NOT RECOMMEND this hotel!

REVIEW BY THE EYES OF A TRAVEL AGENT: I ​ ​ DO NOT RECOMMEND this hotel!

I have stayed in this hotel 2 times.
- A week in March 2021;
-2 Weeks in November-December 2022;

Most of the guests who arrive at this hotel return to it for its "past" merits. Today, this hotel has fallen very low in terms of level, and despite its star rating (5 *) - the hotel is at the level of a 3-star hotel.

The concept of the hotel is not defined. On the one hand, this is a family hotel - in which there is nothing for children (mini mini outdated playground in the open sun, kids club that did not work). On the other hand, this is not a youth hotel, and not a hotel for adults - there is no necessary program, animation, service.

Territory and rooms of the hotel:
-When you check into the hotel, you are greeted by an atmospheric, beautiful and well-groomed area, a spacious hall, a bar in the hall (which, unfortunately, did not work);

-The rooms in which we stayed were "tired", both the state of the room and its filling;
- The music equipment throughout the hotel is worn out, very old, the speakers creak and wheeze - which gives a terrible sound quality;
-The territory of the hotel is large, but apparently they don’t know how or don’t have time to take care of it - for 2 years we have noticed a significant deterioration in the condition of the territory, and from guests who have been earlier, we heard even more criticism. Also a big minus is the "stink" of fertilizers throughout the hotel while watering the plants;
-Across the hotel a huge number of mosquitoes;
-I draw your attention to the fact that the territory of the hotel is cascading (not everyone knows about it in advance);

Beach:
-Unfortunately, the reef dies every year - but the reef of this hotel is still not bad, especially for such a budget hotel;
-Access to the sea only from a short pontoon, immediately very deep (for children and those who do not swim or are afraid of the depth) - this will become a problem.
This is not a minus or a plus, it's just a fact, and everyone chooses for himself what suits him best;

Meals and bars:
-Main restaurant: food in the hotel is very poor, but you will not leave hungry. 1-2 times a week meals are varied, and I also draw your attention to the fact that the MAIN RESTAURANT WORKS NOT IN ALL INCLUSIVE FORMAT, but IN SOFT ALL INCLUSIVE FORMAT (i. e. from alcohol you will be served only beer and wine in very small glasses) , and GUESTS WILL BE FORBIDDEN to bring from the bar! ;
-A la carte restaurants available by appointment. We visited one, which is located in the main building, a beautiful interior is its only plus, in general, the choice there is also not large, but it is more comfortable to be there than in the main restaurant;
-Daytime available stations with not bad burgers, pancakes and ice cream;
-At lunch, "conditional pizza" is served on the territory of the beach bar;

-A level above the beach bar, at lunchtime, you can find a cafe where the Turkish chefs - their food is the most delicious in this hotel, but unfortunately, the choice is also meager;
-Bars - this is another sadness of this hotel, serving in disposable cups, 100-150 ml, and that's how everything is served. This is inconvenient, because you have to not rest, but run for drinks in the heat. With Ice in bars, the problem is constant: on the beach, ice can be found very rarely, ice is never found in cafes that serve kebabs, most often ice can be found in the main bar;

Hotel staff:
-Communication with the reception in my experience was easy, the guys made contact;

-Housekeeping - room cleaning is of very poor quality, check-in is already in a dusty room with an unpleasant smell in the bathroom. According to the concept of the hotel, during the stay, cleaning of the rooms is available at the request of the guest. But unfortunately - we could not get cleanliness in the room.
Despite the cleaning process, and even the tip left for cleaning, after cleaning the room - there was no feeling of cleanliness or freshness in the room: Towels were changed, bedding was made, the total floor area in the room was wiped with a rag soaked in water. In the bathroom, despite the cleaning, there was always the smell of an uncleaned public toilet. The corridors in the buildings were in the same dull state. The condition of the mattress, pillows, blankets, bed linen and towels we got was normal.

- Animators - I will mark this department as absent, because there is no professional "animation team" in the hotel, there is just a "company of guys" who walk along the beach during the day, make noise and create the appearance that there is animation in the hotel. Also, they put on the same playlist with a few outdated tracks that plays every day, and plays around throughout the day.
They could not create a suitable atmosphere for children and adults to relax, neither during the day nor in the evening.


-Restaurants and bars - this is the most problematic department of this hotel. Difficulties constantly arose with the employees of this department, due to the lack of service (there was essentially no service as such, although in the main restaurant it is the waiters who are responsible for alcoholic and non-alcoholic drinks, because the guest himself cannot take them). In the main restaurant, drinks are served only by the waiter, who at first you can’t find, then you can’t wait, and then he brings not what you ordered, and after all this, he doesn’t hold back his indignation at you, why are you chasing him and asking him to bring your order . The employees of the department do not understand that the guests who have a rest in the hotel have come to rest in the all-inclusive format, that the employees are the service personnel in the hotel for the guests, and not vice versa.
Employees of this department can afford crooked glances at guests, evaluating looks, boorish communication, gestures, statements towards the guest in Arabic, etc. - this spoils the mood during the holidays and creates conflict situations. Is it worth evaluating the work of the staff of this department, if their head of the department, Food & Beverage Manager Mohammed sets just such an example, he can also shout at the guest waving his arms, threaten the guest, and he will not get anything for it, despite complaints;

-Guest relay managers: During two holidays I saw 2 different guest houses in the hotel, I can note that, unfortunately, they fail to find a balance between staff and guests, and accordingly solve problems that arise;

Summarizing:
I DO NOT RECOMMEND this hotel even in the super economy segment. Pay attention to other hotels and do not spoil your holiday.