Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
3.0
Food:
2.0
Amenities:
7.0
We are experienced travelers and this is not the first time we have been to Egypt and we travel a lot around the world, so before the trip we carefully study the reviews about the hotel and SUNRISE Arabian Beach Resort did not seem to foretell such negative emotions.
I’ll start in order: Realizing that the hotel has non-renovated rooms, we, through our Tour agent, asked to contact the guest relay and asked us to settle in a good room after the repair, which was done and we were assured that the guest relay would solve everything and we can safely go to rest for 11 days. Yes, upon arrival we were met, we were only one couple who arrived that day and, according to the person at the reception, they picked up a wonderful room for us, everything we asked for. Tired from the road but happy in the heat on foot, we were taken to our room. Yes, there are electric cars in the hotel. There were no welcome drinks.
When the employee accompanying us kindly opened the doors of our room, a stale smell of sewerage, dampness and something else incomprehensible hit our noses. While we stood dumbfounded, the guy instantly disappeared.
Cautiously going into the room, we saw that the floor in the room was still wet, the wife wanted to sit on a chair in desperation, but there were some crumbs and rubbish! It feels like we got into the basement, the room was on the ground floor in front of the window people were passing by. By the way, we have never seen a guest relay in its place, only in the restaurant there was no place to wait for help, we went to change the number ourselves. The receptionist was not surprised at our quick arrival. Are you having problems with your number? We told everything. No problem, you can pay extra and you will have a wonderful room!
We politely explained that we paid enough for 11 nights and we would like to spend them in normal human conditions after a long conversation and realizing that we would not upgrade the room category, he changed our room. I note that the hotel was half empty, the occupancy was less than 50% and they could easily give a renovated room or even upgrade the room category as an apology.
The second number was also without renovation, but we already just physical decided not to waste our nerves on further struggle. The situation in the room is as follows: the bed linen was washed to huge pellets, objectively I’ll say that it’s a new sink and toilet, the furniture is old, the plumbing is old, the curtains closed with difficulty, the air conditioner worked only at one maximum level, the regulator did not work, the tiles in the room and bathroom all shabby in some spots, the sound insulation is weak, the room did not have a set of masks and disinfectants.
The main restaurant was like this: the smell of food waste or what unpleasant odors. Carts with dirty dishes and bags of waste in front of your face are constantly moving around the hall at the level of your eyes and mouth when you eat, everywhere there is dirt on the floor and a feeling of unsanitary conditions, soft sofas along the walls, they probably forgot when they were dry-cleaned, they are all in spilled drinks or leftovers food. The staff does not have time to clean up the dishes - for all the time they offered drinks at one time, full self-service queue for a drink, all around the queue - they give out paper napkins one per person.
On the positive side, there were sanitizers on every table. The quality of food and variety is weak all the same, we were 11 days, management organization is disgusting. Fresh when you do not press. Weak positions in fruit every day melon orange grapefruit dates, there were peaches watermelons apples and something else but everything is weak, not of the best quality.
The most positive moment in the restaurant is only a woman who bakes cakes, only for her sake you can turn a blind eye to everything else) but this is only in the morning) Once a week there was seafood, in principle, the fish was almost every day, but it was not what kind of queue for an omelet was tiring, salads we weren’t afraid to eat because it’s just that the vegetables were, to put it mildly, not the first freshness, I basically like the topic with the staff putting it on your plate, there are no problems, I’m for hygiene, but here the second moment you have to now beg in the literal sense of the word and they still perform you with a displeased look .
The staff is not trained to work and communicate with guests, there is not enough staff for cleaning, can you walk around the hall with plates in search of a free or clean table, there are few who didn’t have time to enter the restaurant, is it hot outside?
We only had breakfast in connection with such situations in the main restaurant and dined only in Ala carte restaurants: if you still come to this hotel, this will be your salvation. There were four restaurants French Italian Indian and Thai. There is no friend for the taste and color, but we adored Indian, then French, Thai - Italian is the weakest, as for me. I saved an Italian restaurant on the beach at lunchtime, it worked as a diner, you could eat there, fish zips, burgers, salads, but everything is a C grade with a stretch of four minus. We ate surrounded by birds, But only you turned your back and crows walk on the tables. From the beach to the top to the main restaurant, you could either walk thousands of steps uphill or wait for a minibus in the heat in the sun, she went on an incomprehensible schedule. Although you could call the reception and they sent it.
The beach is very small and it was not easy to find free sunbeds when the hotel was half empty. The sunbeds are all old, a lot of broken ones, the white paint has peeled off for a long time, for all 11 days on the beach we were once offered to bring towels and cover the sunbeds, the sunbeds are white but the staff does not have time to wash and clean them from sand. Sand on the beach with stones is not like barefoot. Drinks or waiters on the beach are not provided, you must go to the bar yourself. Fungi from the sun have long required painting rust, the tables are dirty, the guys on the beach do not have time to keep clean. The entrance to the sea is from a stationary pontoon, and it seems that there are three stairs from it to descend into the sea, but this is a whole quest.
Yes, yes, guests love to sit on the stairs and in order to enter the sea, one must literally push through or over their heads, but that’s not all around already in the sea, a crowd of swimmers hold on to the handrails and don’t sail away from the pontoon, surprisingly, but the caretaker or lifeguard he does not follow this, although there are signs hanging everywhere do not take ladders to descend into the water. The beach toilet was always dirty with sand and paper on the floor. If you come to the hotel with prams or small children, it will be a huge stress for you and a quest how to get to the sea from the room and back and there is no children's beach, but a tiny nook where several people can stand in knee-deep water.
I can’t tell you about the pools and the bar because they didn’t use it. The work of the animators, as for me, is weak. We went to their performances several times and did not stay there for a long time primitively and weakly.
You understand, do not FORGIVE or SORRY, why are we complaining so badly and what we are not happy with. It was very unpleasant and you felt the eyes of the guests on you, etc. The situation is not pleasant. In the whole hotel everywhere all the staff asks instead of Hi - are you okay? Of the pleasant moments, it is clear that we loved drinking Turkish coffee in the lobby; there was just a master and an insanely nice guy. The restaurant on the beach was just a professional. From the pleasant, I can say that we extended the room for an hour until 13.00 without any problems and for free. The territory of the hotel, in principle, is very beautiful green and it is very pleasant to walk in the evening. Although dilapidation and old age is already visible in everything.
I’ll start in order: Realizing that the hotel has non-renovated rooms, we, through our Tour agent, asked to contact the guest relay and asked us to settle in a good room after the repair, which was done and we were assured that the guest relay would solve everything and we can safely go to rest for 11 days. Yes, upon arrival we were met, we were only one couple who arrived that day and, according to the person at the reception, they picked up a wonderful room for us, everything we asked for. Tired from the road but happy in the heat on foot, we were taken to our room. Yes, there are electric cars in the hotel. There were no welcome drinks.
When the employee accompanying us kindly opened the doors of our room, a stale smell of sewerage, dampness and something else incomprehensible hit our noses. While we stood dumbfounded, the guy instantly disappeared.
Cautiously going into the room, we saw that the floor in the room was still wet, the wife wanted to sit on a chair in desperation, but there were some crumbs and rubbish! It feels like we got into the basement, the room was on the ground floor in front of the window people were passing by. By the way, we have never seen a guest relay in its place, only in the restaurant there was no place to wait for help, we went to change the number ourselves. The receptionist was not surprised at our quick arrival. Are you having problems with your number? We told everything. No problem, you can pay extra and you will have a wonderful room!
We politely explained that we paid enough for 11 nights and we would like to spend them in normal human conditions after a long conversation and realizing that we would not upgrade the room category, he changed our room. I note that the hotel was half empty, the occupancy was less than 50% and they could easily give a renovated room or even upgrade the room category as an apology.
The second number was also without renovation, but we already just physical decided not to waste our nerves on further struggle. The situation in the room is as follows: the bed linen was washed to huge pellets, objectively I’ll say that it’s a new sink and toilet, the furniture is old, the plumbing is old, the curtains closed with difficulty, the air conditioner worked only at one maximum level, the regulator did not work, the tiles in the room and bathroom all shabby in some spots, the sound insulation is weak, the room did not have a set of masks and disinfectants.
The main restaurant was like this: the smell of food waste or what unpleasant odors. Carts with dirty dishes and bags of waste in front of your face are constantly moving around the hall at the level of your eyes and mouth when you eat, everywhere there is dirt on the floor and a feeling of unsanitary conditions, soft sofas along the walls, they probably forgot when they were dry-cleaned, they are all in spilled drinks or leftovers food. The staff does not have time to clean up the dishes - for all the time they offered drinks at one time, full self-service queue for a drink, all around the queue - they give out paper napkins one per person.
On the positive side, there were sanitizers on every table. The quality of food and variety is weak all the same, we were 11 days, management organization is disgusting. Fresh when you do not press. Weak positions in fruit every day melon orange grapefruit dates, there were peaches watermelons apples and something else but everything is weak, not of the best quality.
The most positive moment in the restaurant is only a woman who bakes cakes, only for her sake you can turn a blind eye to everything else) but this is only in the morning) Once a week there was seafood, in principle, the fish was almost every day, but it was not what kind of queue for an omelet was tiring, salads we weren’t afraid to eat because it’s just that the vegetables were, to put it mildly, not the first freshness, I basically like the topic with the staff putting it on your plate, there are no problems, I’m for hygiene, but here the second moment you have to now beg in the literal sense of the word and they still perform you with a displeased look .
The staff is not trained to work and communicate with guests, there is not enough staff for cleaning, can you walk around the hall with plates in search of a free or clean table, there are few who didn’t have time to enter the restaurant, is it hot outside?
We only had breakfast in connection with such situations in the main restaurant and dined only in Ala carte restaurants: if you still come to this hotel, this will be your salvation. There were four restaurants French Italian Indian and Thai. There is no friend for the taste and color, but we adored Indian, then French, Thai - Italian is the weakest, as for me. I saved an Italian restaurant on the beach at lunchtime, it worked as a diner, you could eat there, fish zips, burgers, salads, but everything is a C grade with a stretch of four minus. We ate surrounded by birds, But only you turned your back and crows walk on the tables. From the beach to the top to the main restaurant, you could either walk thousands of steps uphill or wait for a minibus in the heat in the sun, she went on an incomprehensible schedule. Although you could call the reception and they sent it.
The beach is very small and it was not easy to find free sunbeds when the hotel was half empty. The sunbeds are all old, a lot of broken ones, the white paint has peeled off for a long time, for all 11 days on the beach we were once offered to bring towels and cover the sunbeds, the sunbeds are white but the staff does not have time to wash and clean them from sand. Sand on the beach with stones is not like barefoot. Drinks or waiters on the beach are not provided, you must go to the bar yourself. Fungi from the sun have long required painting rust, the tables are dirty, the guys on the beach do not have time to keep clean. The entrance to the sea is from a stationary pontoon, and it seems that there are three stairs from it to descend into the sea, but this is a whole quest.
Yes, yes, guests love to sit on the stairs and in order to enter the sea, one must literally push through or over their heads, but that’s not all around already in the sea, a crowd of swimmers hold on to the handrails and don’t sail away from the pontoon, surprisingly, but the caretaker or lifeguard he does not follow this, although there are signs hanging everywhere do not take ladders to descend into the water. The beach toilet was always dirty with sand and paper on the floor. If you come to the hotel with prams or small children, it will be a huge stress for you and a quest how to get to the sea from the room and back and there is no children's beach, but a tiny nook where several people can stand in knee-deep water.
I can’t tell you about the pools and the bar because they didn’t use it. The work of the animators, as for me, is weak. We went to their performances several times and did not stay there for a long time primitively and weakly.
You understand, do not FORGIVE or SORRY, why are we complaining so badly and what we are not happy with. It was very unpleasant and you felt the eyes of the guests on you, etc. The situation is not pleasant. In the whole hotel everywhere all the staff asks instead of Hi - are you okay? Of the pleasant moments, it is clear that we loved drinking Turkish coffee in the lobby; there was just a master and an insanely nice guy. The restaurant on the beach was just a professional. From the pleasant, I can say that we extended the room for an hour until 13.00 without any problems and for free. The territory of the hotel, in principle, is very beautiful green and it is very pleasant to walk in the evening. Although dilapidation and old age is already visible in everything.
Translated automatically from Russian. View original
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