Pulled 3, I do not recommend

Written: 17 october 2021
Travel time: 10 — 16 october 2021
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 1.0
Food: 3.0
Amenities: 4.0
The tourist is not picky, but this hotel has set an anti-record among all the places I've been.
From 14:00 at the reception there was a queue of people to check in. Rooms were not provided, citing the fact that they are being cleaned - wait 10 minutes. In a few hours people began to cook. The question "when to settle us? " Was already answered - I do not know. They asked to call someone who knows what the receptionist said - "I called the manager, but he will not come to you because he does not want to talk to you. " Adding that the tour operator is to blame for everything, call and complain to him.
We were checked in at 17:00, there were still people waiting at the reception. The room is spacious, overlooking the sea, two beds but very "tired", not normally cleaned, all towels were wet. In further conversations with vacationers it turned out that our room is not the worst.

We put 2 beds in a pile, but when we heard that one mattress smelled like some "cat urine", we all turned back and slept on one (the 2nd was enough for us). On the beach, too, heard talk of a smelly mattress.
The sea, fish, corals - beautiful. Sunset from the pontoon. The pontoon is one and the stairs on it are one, all the time there were queues to come and go out of the water. There are not enough sunbeds for everyone, you need to borrow from 5:00 to 6:00, at 6:30 everything is already busy (this also applies to the pool).
The hotel area is large but needs care. Construction is underway, we have not heard any noise from it.
Dining room - a large dining room with constant queues. There were not enough tables, dishes, napkins. It is clear that the staff is trying, but they are few. The choice of food is not great, the food is the same, all 7 days are the same. Trouble with fruit, but desserts and bread are delicious. There were no problems with drinking water, you can take in the bar bottled 0.65 liters.
During all the days of rest I did not hear any positive feedback, only complaints.
Room was cleaned once, towels and bed linen were not changed. Those who have been here before have said that it used to be better.
There is nothing to do with children there.
Translated automatically from Ukrainian. View original