The hotel has gotten a lot worse.

Written: 12 september 2014
Travel time: 26 august — 5 september 2014
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 8.0
Food: 2.0
Amenities: 7.0
We went to this hotel 3 times. The last time we were in October last year, I used to leave positive reviews, but now I am shocked by what is happening (the manager of the Melia network has changed). The staff is also dissatisfied and the best guys don’t go to the next shifts, they change jobs. Upon arrival, everything was fine, the room was chosen by ourselves as regular customers, the Internet, as promised, was provided free of charge. The staff is super, especially those who knew from the first trip. Thanks to the best bartenders Maher, Islam, Mahmoud. Also at the reception of Muhamed, they brightened up our vacation very much. New girls animators tried their best. Now about the sad. The food was terrible and at the same time they asked each other where to find meat. As it turned out, the lack of everything was due to the local Libyans, their number was incredible, while some left, others immediately arrived. They have no conscience or culture. They collected full plates of everything and forced the tables, while they didn’t eat everything, it went to the trash, they put children in shoes on the table, they tried salads from common dishes. At the same time, the staff, smiling, served them full plates of meat, and the rest a piece. My husband was indignant and said lie down more, I’m standing with the child and I’m a man, with a disgruntled expression, they added another piece to him. In our 5 years old, I was shocked by plastic tea spoons, which had obviously already been in the dishwasher, as they were cracked and halves were a bit far away. There was a queue in the so-called restaurant and you had to wait half an hour in the lobby until the tables were free, if you go later, that is, there is absolutely nothing. In our room, suddenly, at the entrance, it flowed from the ceiling, they fixed it within an hour, thanks to Muhamed, I didn’t run to the reception and didn’t beg for shampoo and shower gel, the rest didn’t even know that there was also a body cream and hair conditioner. We lived on the second floor with a balcony overlooking the pool and the sea, a pontoon opposite us and a bar nearby, great location. Cockroaches sometimes climbed under the grate in our pool, the children found them there. From time to time we sat in a bar near the pool and smelled like dead meat for two days, while the staff did not tense up, I had to look from where, right next to the table there were trimmed bushes and a dead rat in them, you can see it from the spot. Told the staff they cleaned it after a couple of hours. The toilet near the stage conquered me in general, there was no paper from the first day we drove in, there was no light in the first booth, the second one was all vomited and for 3 days everything stood still, the personnel manager had the imprudence to come, then I was torn, everything got out. Usually I don’t complain or swear, but it was all a shock. A little for local vacationers, thanks to them, towels and glasses from sun loungers disappeared, we are no exception, a fine of $ 15, it used to be 10, they have expensive houses, while towels from other hotels were seen in their places, we had a question where they were and their children go to the toilet, drank cocktails after cocktails in the pool and the children dropped them there, but they never saw them get out of the water in 3 hours, I understand their religion, but people, they swim in their pants on top of the jacket with sleeves and a robe on top. The question is, did they come to wash, wash? When their crowd gathered, we left the pool. Eating ice cream in the pool is also the norm, and what they didn’t eat was swimming in the same place. I advise you not to go on mass forays on vacation in August and early September. For those who eat or went to a diving club, like us, I’m sorry, the club is closed and they promise to open, but not at all. Don't waste your money on diving in Sharm. They gave an amateur mask (constantly sweating and pouring water), without a certificate (fall) diving to 5 meters, in a dry suit at 45 degrees, we went to the pontoon and dived in turn with my husband (one set), with balloons and a belt (I have a weight of 55 kg ) waited until I get out on the pontoon, I'm in shock. A good trip was on a small boat to the island of Tirana for 2 hours and cost $50. We took a taxi to Soho (the taxi was caught on the road up) from the hotel in 2 directions we wanted $ 12. Really paid in 2 directions for four adults $ 8. You need to go after 8 pm, there is a skating rink, it costs $ 10 for 1, you can just look and cool (free entry), a singing fountain. It’s also interesting in Hollywood, we were at a foam party, a child of 4.7 also liked huge dinosaurs on the territory and moving, rubbery to the touch.
Translated automatically from Russian. View original