Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
5.0
Cleanliness:
7.0
Food:
7.0
Amenities:
6.0
Rested with my husband from 13-23.06. 21, I would like to complain.
We are newlyweds, the tour operator indicated this fact and we took a copy of the certificate with us to show at the reception. The hotel website indicated that for newlyweds, congratulations, either a room is better, or a fruit basket and something else.
We arrived, they said at the reception that they were newlyweds. Our words were ignored. They gave me the keys and sent me. We ourselves went to look for the number, no one showed us. They came, and the room was a complete disappointment, well, definitely not for newlyweds. The bed is connected from two, windows to the construction site.
Come on, change.
The lock on the door always squeaked for a minute or more, did not open, they promised to fix it, but they did not fix it.
19.06 we are after a night tour, tired and want to sleep, but they come to us and say that we are moving out. They showed some papers and claimed that we were being evicted. At the reception, they found out that it was their mistake and then brought 2 bananas, 2 apples and a liter of Pepsi as an apology.
On 20.06 we had a wedding photo shoot scheduled. We came at 10 in the morning to ask for a small car to the room by 15.30 (FOR 5 AND A HALF HOURS), so that in a wedding dress they would take it to the barrier (it took a long time to go from the room through the entire hotel and did not want to go through the pools, restaurants and reception). We were told to call 5-10 minutes before leaving. As a result, they never arrived at our place, they called the reception 2 times. Wait 15 minutes once, then a second time. And people were already waiting for us. As a result, we freaked out and went on foot. Because our money and time were running out (it gets dark early there and it is very important for a photo session).
Thus: we, as newlyweds, were not congratulated, the work of the reception leaves much to be desired.
There are no complaints about the other staff, as well as the hotel itself. The hotel is new, clean and well maintained.
Sandy beach, but shallow. There are no slides. Towels are given out on cards only in one place, at the very beginning.
We won't go to this hotel again.
We are newlyweds, the tour operator indicated this fact and we took a copy of the certificate with us to show at the reception. The hotel website indicated that for newlyweds, congratulations, either a room is better, or a fruit basket and something else.
We arrived, they said at the reception that they were newlyweds. Our words were ignored. They gave me the keys and sent me. We ourselves went to look for the number, no one showed us. They came, and the room was a complete disappointment, well, definitely not for newlyweds. The bed is connected from two, windows to the construction site.
Come on, change.
The lock on the door always squeaked for a minute or more, did not open, they promised to fix it, but they did not fix it.
19.06 we are after a night tour, tired and want to sleep, but they come to us and say that we are moving out. They showed some papers and claimed that we were being evicted. At the reception, they found out that it was their mistake and then brought 2 bananas, 2 apples and a liter of Pepsi as an apology.
On 20.06 we had a wedding photo shoot scheduled. We came at 10 in the morning to ask for a small car to the room by 15.30 (FOR 5 AND A HALF HOURS), so that in a wedding dress they would take it to the barrier (it took a long time to go from the room through the entire hotel and did not want to go through the pools, restaurants and reception). We were told to call 5-10 minutes before leaving. As a result, they never arrived at our place, they called the reception 2 times. Wait 15 minutes once, then a second time. And people were already waiting for us. As a result, we freaked out and went on foot. Because our money and time were running out (it gets dark early there and it is very important for a photo session).
Thus: we, as newlyweds, were not congratulated, the work of the reception leaves much to be desired.
There are no complaints about the other staff, as well as the hotel itself. The hotel is new, clean and well maintained.
Sandy beach, but shallow. There are no slides. Towels are given out on cards only in one place, at the very beginning.
We won't go to this hotel again.
Translated automatically from Russian. View original
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