Vacation ruined on check out

Written: 13 may 2021
Travel time: 1 — 10 may 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 3.0
Food: 6.0
Amenities: 3.0
It was our first time in this hotel and we were absolutely delighted with everything. Beach, pontoon, reef, food. Fairy tale. But upon check out we were told that we ruined the sheet. Yes, children were tattooed with henna, and there were stains from it on the sheets. I will not argue, it can be difficult to withdraw it. But the front desk was told to pay 100 dollars for a pillowcase. There is no price list for damage to property, we said that this is a very overpriced price! But! Before departure, there was little time and we did not have it to argue. Our luggage was hidden and not given back. The children are hysterical. In the end they said $75! But the terminal does not work, and $100 of the old format is not accepted. The ATM also doesn't work. The tin is full! We are no longer able to pay. And they don't let us out. Very bad attitude! I took the cost from the bulldozer, no checks, nothing. Stupidly spoiled the whole impression.
And by the way, the taxi driver who was waiting for us said that earlier they had charged people for a broken refrigerator, which had been broken since 1 day and they asked to fix it.
And I'm not talking about extra services for shrimp, where they said that 13 bucks for everything, but in the end for 100. We asked the waiter 3 times!! ! Both in English and Russian. And no one goes to the meeting. They think we have a lot of money. Here you pay.
Translated automatically from Russian. View original