Хороший отель, если бы не первое впечатление от работников на ресепшене Good hotel, if not for the first impression of the staff at the reception

We arrived at the hotel at 7 in the morning, as promised, they fed us and immediately "tried" to check in... then "hell" began for our family... we had booked 2 rooms for me with my husband and daughter (15 years old) with daughter-in-law, they smiled sweetly at the reception and tried to get us one room with 2 rooms (one checkpoint, without a door) and then it started, they abruptly stopped understanding Russian, the documents were not an argument for them that we had 2 rooms, motivating them with the fact that there are no rooms in the hotels... I want to say that we specially took 2 rooms so that everyone would be comfortable and not embarrass anyone... after 2 hours of negotiations, they found 2 rooms for us, though in different buildings, maybe as many they think it would be good, but the daughter has a group (disability), which they were eventually told about (we had documents), they were firm in their decision and did not go for any tricks (in the beginning, the husband offered money).
A "very" cool manager came and figuratively sent us, I tried to find a different boss besides this beast (because something superior to which he plunged us and how he behaved, in relation to us, you can’t call it otherwise) then it began circus, they give me a phone, supposedly the manager, and in the end it turns out to be our guide (who threw us, calling him and explaining our situation, we agreed that he would come to us) when I asked him, realizing that this is not the manager, this is not the case for the guide who we called and waited for about an hour, as a result, after the last call of us to him, he simply said that he would not come)? He simply answered - yes... At the same time, he pretended to be a great boss, I told him to roll a complaint, he just smirked and made it clear that he didn’t care... (I personally never saw him during my stay).
Then we were lucky and the translator Daria came to us and helped us a lot with the translation and offers of the hotel and another wonderful guide (I forgot her name) who didn’t even supervise us, but helped us as much as he could... during our attempts to check in, more arrived people, I repeatedly podzodil and asked to settle us in at least one building and perhaps the people who are settled after us, you can change or I could talk to myself, to which we were told the wrong thing - no, there are no rooms, I’m occupied by 105-110% I was shocked and did not understand how this was possible, people were settled in a nearby hotel 4-ku and were not even warned (we had such a case). After 4 hours of persuasion, we were offered an option, 50 € for each room per week (we flew 11 + 1) almost 200 € overpayment (it was clear that we had no choice, we had to go either to one room or to 2 different ones (which looked at desert, so that they would not think that they were overlooking the pool or the sea) buildings because it was very disappointing to pay them such money, especially after 4 hours of the war, they chose 2 in different ones.

True, they promised us, maybe tomorrow, something will work out with at least one number to solve something... but to imagine what awaited us in the building and my indignation knew no bounds, we were settled in # 3119 by people who arrived after us and together with us they settled in #3117. . . I didn’t have the strength to decide and find out anything more with them, we lost half a day of rest and nerves (I forgot to say that we were also offered to contact our tour operator and that we would be overpowered in another hotel). . . the reception area sucks, led by the impudent muzzle of the manager, who made it clear who the owner is, but in front of the Germans and other foreigners they were sooo stylish. . .
For the rest: the food is very decent (the staff, except for the bar in the restaurant, are just smart, they don’t divide by nation, which can’t be said about the bartenders who manage alcohol)... the rooms were cleaned well, our girls even wrote a farewell note about a safe trip and decorated , just chic (it was very nice)... the sea agrees with other reviews, ebb and flow, but it was not difficult to walk along the pontoon, dolphins swam with us (very close) three times... the sea is super (warmer than aground) . I can sum up only one thing: they don’t like Russian speakers there, oh, they don’t like...