Вымогают деньги при выезде They extort money when leaving

I want to write a review about the hotel staff at the reception at the Sataya resort hotel. Yesterday we just arrived, but the spoiled check-out from the hotel haunts. To warn other tourists and to influence the staff of this hotel I am writing this review. We were evicted at 12 o'clock, as expected, we left the room at 12 o'clock and went to the hall and attention only after 3 hours 10 minutes when we got on the bus found that our suitcase was gone. We came to the reception and found out that we had soiled the sheet (the child was tattooed with henna and there was an imprint on the sheet) and we had to pay 100!! ! Dollars for a sheet. And this was said at the last minute, when our two children were already on the bus. We began to find out if we did it, to which we replied that we do not monitor the cleanliness of the sheets.
The guide Ahmed said confess and I will make a price of 50 dollars for a sheet, we refused to pay and demanded to return our suitcase. No one reacted either to the fact that the bus was already waiting for us alone and that the children themselves. And for three hours no one showed us anything while we were in the lobby, but this was done exactly when the landing was. They called the tattooist as a witness from the beach. The guide began to say that we lied and he would not do anything, and said figure it out yourself, I'm poisoning the bus, this is your problem. There was no time to call the manager, this was calculated. Therefore, through a scandal, they gave 50 dollars for a dirty sheet and returned the suitcase to us.
The same story was with the girl at the same time she was told to pay $ 100 for a dirty towel (she dumped coffee on it), although you pay $ 25 for the loss of a towel. The girl went to the toilet, washed the towel and returned it, they also gave her a suitcase at the last minute . This is such a practice, probably in this hotel, to breed tourists for soiled things, although in the 21st century all stains can be removed or, considering the cost of the tour, include it. But... people really wanted to knock down money, no matter what the whole bus was waiting for, no matter that we have two children. Guide Ahmed hotel "thank you" for such help. I won’t write a tour operator, I hope they don’t have all the guides like that. The hotel is good but…. Terrible staff!! ! Be careful and check the availability of your suitcase before leaving, I wish you all a good rest.