Fine

Written: 13 january 2022
Travel time: 23 december 2021 — 4 january 2022
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 7.0
Cleanliness: 7.0
Food: 10.0
Amenities: 10.0
In general, I liked the rest. There are positive points and those that the hotel management should pay attention to.
From the pros:
1. I liked it very much that when we arrived early, we first put on bracelets and sent them to breakfast. And after breakfast, around 11 am immediately settled. Didn't even expect it.
2. Good territory, pools, slides.
3. Overall a good selection of food. I'm sure everyone will find something to their liking. In Italian Ala Carte SPAGO - mega delicious!
4. In the main restaurant, the staff tried to reduce the queues. If there were a lot of people, for example, for an omelette at breakfast, they quickly opened a second distribution point.
5. Excellent coral, sea, fish, sea excursions.
6. In general, normal service for a hotel of this level.
Of the minuses:

1. Surprisingly dead for a 2017 hotel. Everywhere something is broken: plumbing or door lock or toilet paper holder, or cracked tiles. Especially in public toilets. Furniture, damaged walls. And this is observed in different rooms and in public places. Although the room was cleaned + - normal.
2. Some staff do not speak any language other than Arabic.
3. The spa is very dirty. There is a lot of garbage in all corners - papers, tea bags, sugar. Jacuzzi with cold water... In general, I do not recommend the SPA at all. Numerous sellers of spa services that walk around the territory need to do some cleaning and minor repairs of the spa center.
4. Wi-Fi coverage is available almost throughout the entire territory, but the connection speed only allows you to exchange text messages in instant messengers. Better speed at night.
Two more separate remarks.
Preparations for the new year: on the first of December 30 until 11 p. m. there was very loud music. It was impossible to rest in the rooms. Looks like they checked the acoustics. On December 31st, the main restaurant was closed for lunch, and all the guests were sent to eat on the beach, where nothing was ready for this. Huge lines and very little food. It was some kind of horror. The new year itself +/- but as for me it is not worth the money that is asked for it.
And finally, I want to say hello to Anex-tour and its excursions to Luxor. Representatives of Anex, when selling, evasively answered the question of how long the trip was: 280 kilometers to Luxor. To clarifying question: 3-4 hours? They said - well, somewhere yes. And they said with absolute certainty that you would be back before dinner. So: a trip in an uncomfortable bus for more than 7 hours one way. The bus drove some detours almost through Hurghada. Inexplicably. We left at 3 am and returned by midnight. Terribly tiring. It spoiled the whole experience of the trip.
Translated automatically from Russian. View original