Многочисленные кражи Numerous thefts

On December 18.2013, things were stolen from the territory of the HILTON LONG BEACH hotel (Egypt, Hurghada): a laptop, a Russian passport, a medical insurance card.
In detail: In the Moscow travel agency "MGP" I purchased a tour for two to the HILTON LONG BEACH hotel from December 12 to December 21.2013 with the all-inclusive program.
Already on vacation on December 18 at about 11 am, my wife and I left the villa on the beach of the hotel. In my backpack, I took my laptop with me to view photos from my trip to Luxor. On the beach, we took two towels from the beach-man and settled down on three sun loungers, not far from the "BEACH BAR". I looked at the photos and put the laptop in my backpack, and put the backpack under the back of one of the sun loungers so that it was not visible. We stayed on the beach until 16.00, after which we decided to have a bite to eat in a cafe near the pool. Since there was no one on the beach at that time, I decided to leave the backpack with the laptop under the sun lounger, where it was before. After one hour at 17.00 we returned to the beach, but due to the fact that it became cold and not crowded, we changed our minds about sunbathing further and decided to return to the villa. I opened the back of the sun lounger, took out a backpack and decided to check my things in it. But inside it, I did not find my laptop, as well as Russian passports and health insurance cards. I noticed that when we left for a bite to eat, the backs of the sun loungers were raised, and when we returned, the backs were already lowered and the garbage around them was removed. It became clear to my wife and me that only the beach-man could take my things, because he watches the sun loungers and when the beach closes, he throws garbage around them and lowers the backs of the sun loungers. We immediately went to the place on the beach where the beach-man is, but he was not there. We asked the bartenders at the "BEACH BAR" cafe, they told us that the beach-man had gone home and called his name KHALID. We immediately contacted the reception and told about the loss. But we hardly managed to explain to the staff what happened, none of them really speaks either Russian or English. It's good that at least our guide helped them get something in. After 2 hours, the security manager EMAD SALAH came to us and listened to us carefully. We wrote a statement to the hotel management. After that, in the presence of two guards, we were taken to the beach and everyone there was searched. After that, the guards searched our room "785" in the villa where we live, but there was no laptop there either. After that, EMAD SALAH promised that he would do his best to find my things. He offered nothing more. Immediately after that, we once again turned to our guide TEZ-TOUR HAJAG MAHMOUD for help. We told him our story and he called us a taxi to the Hurghada tourist police station No. 1, where we wrote a statement about the theft. This statement was registered with the police under the number 17.

By the way, at the police station We met a woman whose things were also stolen in a nearby hotel. After the police, we returned to the hotel and started calling the Russian Embassy in Egypt. The hotel naturally did not pay us a call, and a minute cost 2 dollars. At the Representation, we were gently sent away, saying roughly that they were too busy to search for missing things. The next day, we printed out memos asking the guests to return at least the photos and videos from the laptop and their passport. Stood half a day in the foyer at the main entrance and handed them out. When distributing leaflets, I talked with one of the guests named Denis from room 739, he said that on the same day with me, 400 dollars were missing from his room, and even from the safe. He has already applied to the administration and he was compensated in full. Lucky! We also translated the text into Arabic with the offer of a reward for the found things and went through all the staff of the hotel, but everything was in vain. We returned to the hotel and continued our rest, upset.
Until the moment of our departure on December 21.2013, our things were never found and we returned to Moscow with nothing. So it remains unknown who exactly stole the things. Beach-man or one of the guests. Although there was a suspicion against one company of young people, nothing can be proven. Upon returning to Moscow, several letters were written to HILTON: HHONORS CUSTOMER CARE, Customer Support HILTON, regional managers, Lisa Tiesto to Assistant Global Director of Hilton, Christian Muhr Vice President of Hilton for Egypt, Federal Tourism Agency, Embassy of the Russian Federation in Egypt, Ministry of Internal Affairs of Egypt, but all that could be achieved from the Hilton was three compensatory days in the same hotel. We were refused financial compensation at least for the cost of the laptop. The application that I wrote to the tourist police has not yet been answered.
We have been traveling for many years. We were in different countries, in different hotels, but ANYWHERE they didn’t steal even a penny from us. What is happening in this hotel is just chaos. There are no cameras, steal, take what you want. The security service and the police are inactive.