Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
3.0
Cleanliness:
3.0
Food:
4.0
Amenities:
3.0
On our flight from Minsk on January 14.2020, at about 8.00, 3 groups of 2-3 people arrived at the hotel. The manager in turn called each group to the counter and asked: "Do you want a good number? ". 2 groups answered him "yes", after which he whispered the amount, someone from the group rummaged through his wallet and handed the banknotes to the manager. The manager immediately hung bracelets on the whole group and sent them to the room. We decided that we didn’t care about the presence of a balcony in the room and where the windows face, so the manager answered the manager’s question that we didn’t have any special requirements for the room and we wouldn’t pay for a “good” room. The manager told us: "Wait. "
We waited 3.5 hours. During this time, several more buses with tourists arrived, everyone approached the manager, paid money, received bracelets and went to their rooms. We were all waiting when we approached the manager, we heard "Your room is not ready. "
Finally, after our outrage about the obvious extortion of money and bullying of the elderly, we were taken to Romm 512. There is no balcony in the room, the barred window overlooks the garbage dump between the buildings. But we had no complaints about this. This is the technical condition in which we received the room, which was "prepared" for our check-in for 3.5 hours:
1) Both beds with a broken bottom, the mattresses are partially on the floor, when lying on the beds they make a loud squeak;
2) The toilet flush does not work, a small amount of liquid from the toilet leaks onto the floor;
3) In one of the sections of the window between the glass and the frame there is a gap 5 mm wide through which the wind blows from the street;
4) Two TV remotes are missing batteries;
5) The air conditioner does not work to increase the temperature, although this function is available on the air conditioner control panel;
6) Hot water does not flow from the washbasin and shower, slightly warm water flows when the hot water is fully opened;
7) The cord from the refrigerator located in the bedside table does not reach the nearest outlet, there is no extension cord;
8) There are dead batteries in the electronic door lock, which is why the lock only works on the fourth or fifth attempt, and after a few days it failed altogether (then it turned out that the batteries were dead);
7) There is a chemical smell in the room, similar to the smell of shoe polish.
We asked to change the room, they refused us and said that everything would be fixed. In fact, they only fixed the drain in the toilet and gave batteries for the TV remotes. The hotel managers ignored our other requests. We asked for help from the SOFTTUR travel agency, from which we bought the tour, but in response we received advice to contact the hotel guide of the tour operator, who could not be found at the hotel. We managed to fix the beds ourselves, we sealed the gap in the window with a medical plaster.
A few days later we met tourists from Kyiv, who also refused to pay upon check-in and received about the same room as ours. They turned to their travel agency with an ultimatum demand to provide a replacement number or immediately return them back to Kyiv. Within an hour, their tour operator contacted the hotel management and they were moved to another room at no extra charge. Here is a real concern for tourists, not the same as that of "SOFTTUR".
Another curious feature of the all-inclusive system at the Elysees hotel has come to light. At the hotel bar on the beach, we were told that they have an official rule: under the all-inclusive system, no more than 3 servings of hard liquor are issued per vacationer per day. At the same time, one serving is, according to the bartender, "a little bit", but in reality 15-20 grams. But the bartender refused to show the official document where it is written. We have not seen anything like this in other hotels in Egypt. We also reported this to the SOFTTUR travel agency with a claim that they should have warned about such a feature when selling the tour. We have not received a response from SOFTTUR on this issue.
The advantage of the hotel is the city beach, rented by the hotel, with a wonderful entrance to the water and plenty of sunbeds. But among the sunbeds there are completely dead ones, in which the rising part is not fixed. About alcohol in a bar on the beach it is written above. In addition, the bar should serve light snacks, which were brought to only a few people, so they were almost never available.
About nutrition. Breakfast is standard, they cook scrambled eggs or scrambled eggs. There are no boiled eggs. Soups for lunch and dinner are mostly liquid in which you can hardly fish out a few pieces of vegetables. For lunch and dinner there are always 2 dishes: either beef and chicken, or beef and fish, or chicken and fish. We noticed that the chicken is always in the form of a carcass cut (in other hotels we saw separately in the form of a drumstick, thigh, breast, wings). At the same time, by the size of the pieces, primarily the drumsticks, it is clear that carcasses weighing 600-800 grams were cut. No broiler poultry farm supplies carcasses of this weight. Suspicions arose that this was the so-called case, namely chickens crushed or pecked by other chickens, or died from illness. For this reason, we did not eat chicken.
We waited 3.5 hours. During this time, several more buses with tourists arrived, everyone approached the manager, paid money, received bracelets and went to their rooms. We were all waiting when we approached the manager, we heard "Your room is not ready. "
Finally, after our outrage about the obvious extortion of money and bullying of the elderly, we were taken to Romm 512. There is no balcony in the room, the barred window overlooks the garbage dump between the buildings. But we had no complaints about this. This is the technical condition in which we received the room, which was "prepared" for our check-in for 3.5 hours:
1) Both beds with a broken bottom, the mattresses are partially on the floor, when lying on the beds they make a loud squeak;
2) The toilet flush does not work, a small amount of liquid from the toilet leaks onto the floor;
3) In one of the sections of the window between the glass and the frame there is a gap 5 mm wide through which the wind blows from the street;
4) Two TV remotes are missing batteries;
5) The air conditioner does not work to increase the temperature, although this function is available on the air conditioner control panel;
6) Hot water does not flow from the washbasin and shower, slightly warm water flows when the hot water is fully opened;
7) The cord from the refrigerator located in the bedside table does not reach the nearest outlet, there is no extension cord;
8) There are dead batteries in the electronic door lock, which is why the lock only works on the fourth or fifth attempt, and after a few days it failed altogether (then it turned out that the batteries were dead);
7) There is a chemical smell in the room, similar to the smell of shoe polish.
We asked to change the room, they refused us and said that everything would be fixed. In fact, they only fixed the drain in the toilet and gave batteries for the TV remotes. The hotel managers ignored our other requests. We asked for help from the SOFTTUR travel agency, from which we bought the tour, but in response we received advice to contact the hotel guide of the tour operator, who could not be found at the hotel. We managed to fix the beds ourselves, we sealed the gap in the window with a medical plaster.
A few days later we met tourists from Kyiv, who also refused to pay upon check-in and received about the same room as ours. They turned to their travel agency with an ultimatum demand to provide a replacement number or immediately return them back to Kyiv. Within an hour, their tour operator contacted the hotel management and they were moved to another room at no extra charge. Here is a real concern for tourists, not the same as that of "SOFTTUR".
Another curious feature of the all-inclusive system at the Elysees hotel has come to light. At the hotel bar on the beach, we were told that they have an official rule: under the all-inclusive system, no more than 3 servings of hard liquor are issued per vacationer per day. At the same time, one serving is, according to the bartender, "a little bit", but in reality 15-20 grams. But the bartender refused to show the official document where it is written. We have not seen anything like this in other hotels in Egypt. We also reported this to the SOFTTUR travel agency with a claim that they should have warned about such a feature when selling the tour. We have not received a response from SOFTTUR on this issue.
The advantage of the hotel is the city beach, rented by the hotel, with a wonderful entrance to the water and plenty of sunbeds. But among the sunbeds there are completely dead ones, in which the rising part is not fixed. About alcohol in a bar on the beach it is written above. In addition, the bar should serve light snacks, which were brought to only a few people, so they were almost never available.
About nutrition. Breakfast is standard, they cook scrambled eggs or scrambled eggs. There are no boiled eggs. Soups for lunch and dinner are mostly liquid in which you can hardly fish out a few pieces of vegetables. For lunch and dinner there are always 2 dishes: either beef and chicken, or beef and fish, or chicken and fish. We noticed that the chicken is always in the form of a carcass cut (in other hotels we saw separately in the form of a drumstick, thigh, breast, wings). At the same time, by the size of the pieces, primarily the drumsticks, it is clear that carcasses weighing 600-800 grams were cut. No broiler poultry farm supplies carcasses of this weight. Suspicions arose that this was the so-called case, namely chickens crushed or pecked by other chickens, or died from illness. For this reason, we did not eat chicken.
Translated automatically from Russian. View original
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