Жалоба-рекламация Complaint-reclamation

This hotel does not correspond to the declared categories of the DC concept ViP, which I additionally paid for, 18+ simply does not exist anywhere here, everywhere with small children, they don’t clean the room, they made the bed and everything was as it was, and left, the floor was dirty to ours I'll drop in, and after cleaning the room. It is impossible to take VIP-class alcohol, only for $ money, in A la carte you only need to reserve according to the usual concept, and at the reception they tell us what time it will be possible to eat, although there are few people, room service and butler does not exist. Bathrobes for children hang in the closet, slippers on the 1st, they have already carried the second pair for 2 days, they come to the room only if they need to change the bed. Guide Marat is generally a shock, he is here only to sell excursions, he knows nothing about the hotel at all, neither about the concept, nor about DC service, he did not answer a single question about the hotel at all, and at the reception they did not give him an answer .