Отель не соответствует 5 звездам! The hotel does not correspond to 5 stars!

After a difficult 13-hour (promised 10-hour) flight, we waited another 3 hours at the reception for our booked and paid rooms. The employees at the reception changed with amazing speed, once again listened to our wishes about the room, which was booked by our tour operators 2 months ago, the employees, in turn, pretended not to understand us and subtly hinted that they could provide us with our rooms for additional payment. We stood our ground and finally got our numbers. The rooms do not pull on 5 stars absolutely, since everything is shabby, the smell of sewage from the bathroom is persistent for all 11 days, cleaning is a separate issue. They took tips with pleasure, and each time they forgot to clean up the garbage. Sometimes you had to go for water yourself, because the lazy maids did not bother to replenish it.
Food: yes, the assortment in the common room is large. All 11 days are the same, so in the evenings we went to a la carte restaurants. I highly recommend the restaurant, which is located on the territory (Gourmet), everything is very tasty.
Bar: alcoholic drinks in the assortment are expensive, but it’s better to go for them yourself, because if you ask the waiter to bring them, even for a tip they bring absolutely not the same rum that you tried before, but some cheap analogue. Canadians and Spaniards are doing the right thing: they come with their thermos mugs and control the process in the bar, give a dollar tip and drink whatever they want with the company for 24 hours. And we, Russians, are also deceived for our tips.

The beach was not cleaned, cigarette butts just pressed into the sand stuck out of it, algae, with which the entire coast was full, began to be cleaned only at 12, slowly, without hurrying, however, like all of them. It was possible to come at 17:00 from the beach and find an uncleaned room.
Guide. This is a special moment! Our guide's name was Olga. This is where the Dominican divorce is, when you are brought to the factory, on the 2nd day, where face cream, cigars, cocoa, rum, etc. are sold, you buy all this, because "everything here is real and good price! and you don’t even have to look at the hotel, everything is very expensive here”, and then you accidentally see in the hotel that it’s much cheaper and everything is the same. But that is not all. We paid for an individual transfer, and at the appointed hour, when the car did not come for us, we contacted the guide Olga, they frankly sent us and told us to find out ourselves, since it was Sunday and they did not have cars. They took the money, but no cars. Yes, I never thought that TEZ TOUR is also capable of this: to throw your tourists in a foreign country 2 hours before departure, knowing what hell you have to go through at the airport. We have never seen such outright rudeness from any tour operator. Usually they try to help in some way, but here they were simply left to the mercy of fate.
We were not lucky with the weather. Unfortunately, they also have winter, as local traders said, and a storm with a downpour at this time for 3-4 days is not news to them.