The truth about Top Hotel

Written: 4 july 2011
Travel time: 27 june — 3 july 2011
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 5.0
Cleanliness: 3.0
Food: 5.0
Amenities: 6.0
Stayed from 26/06 to 03/07/2011. Let's go to this hotel. The choice was either to go here or not to go to Prague at all. And I really wanted to go.
Pluses - 4 stars proudly flaunt on the sign, but... this turns into a big minus.
Minuses. Probably in order:
1) Actually - two stars. A maximum of three, but with a baaaalshim-baaaaalshim minus and certainly not in Europe, but somewhere in Thailand or South America. Do not be fooled by any persuasion of travel agencies, this hotel is a pioneer camp or, as mentioned above, a former hotel for congresses of deputies of Czechoslovakia.
2) Special offer for Russians. Feel at home - The rooms are further away and dirtier (building A), with torn pillowcases and duvet covers (there is a photo for history). The set also includes rusty enameled bathroom tables and ever-flowing toilets. All of the above - no joke!

3) Again, a special package for Russians. Do you like to draw? - Draw what you want with your fingers on the dusty surface of the lamps and nightstands. Only there someone spilled beer and left a stain... but this will not spoil the impression of the process, will it? General pollution of the room. By the way, for a week the linen was not washed even once, they were cleaned every two days and only if you leave a tip, which, with such an attitude, you didn’t want to leave at all.
4) Lack of soap, shampoo, glasses, kettle, boiler, etc. Good thing there were towels.
5) Distance from the center. 10 minutes by bus (during working hours they run with a break of 15 minutes, during non-working hours - 30 minutes, at night - 60 minutes. You can walk in 10-15 minutes at a quick pace) + 9 metro stops to Museum. By the way, these stops are 2 minutes each and the metro is not Moscow / St. Petersburg, i. e. cool and there are no such crowds of people. In short, in the morning on the road to the center for 30-40 minutes. In the evening - how lucky with the bus schedule.
6) From food you can only eat cereal with yogurt, pastries (by the way, the only really tasty), fried bacon and drink cocoa, tea or milk. The rest is in the trash.
7) Room keys. A small key with multi-colored plastic tags (usually the caretakers usually hang on the keys and write the numbers of the rooms).
On the first day, the mood fell from what he saw. Persistently talking with people at the reception, I received an oath that there are no rooms today, but they will be in the morning, because. leaving a large group of tourists. I speak English well and had no communication problems. With the Russian language, I think it would be possible not to try, because. They turn on the "fool" at the moment, and then it's a matter of technology.

Ok, let's wait and spend the night where we settled. Thank God, the toilet was repaired, and I didn’t have to listen to hissing at night. In the morning I immediately called the senior from the reception and loudly and clearly, in the presence of foreign tourists, began to state claims according to the list, while offering to show photos. Given the size of the list and the information, as well as the presence of witnesses, I was promptly issued a key (key card!!! ) for a new number. By the way, the Germans and other guests from developed countries had just such keys, we paid attention to this on the first day. So, if you are sold a regular key and section A, get ready.
The way to the new room was three times shorter - 100-150 meters than to the first one. The corridors are long. But what was my surprise when, opening the door of the room, I saw open suitcases, things, disassembled beds on the floor and, to top it all off, an elderly German woman (presumably German) looked out at me from the bathroom. I apologized for the intrusion and was like that. What's it like? What if they enter your room while you're away?
The new issue #2 turned out to be much cleaner than the first one. There was no leaking toilet, there was a large sink, linen without holes and even a bar of soap! But the beds there were of different heights. It's bad luck... to roll down at night on my wife, who weighs half as much as me, from a height of 15 cm it seemed to me not a very good idea, and indeed, in fact, what... ? In short, I again went to the reception.
In the most polite manner, I asked the girl to give me the key to a normal room, so that I would stop torturing her, because. I promised that I would not leave. I was given a third key card and I walked along the tangled corridors of this burp of Soviet architecture. Number three came up. Everything was as far as it can be in this hotel, ok, except that the shower holder dangled, but it was possible to attach it and I calmed down on that.
A couple more comments.
Somewhere I read a review about how at night in this hotel they surrounded a couple of tourists by putting gas into their room. An unfortunate prospect.
With me on the penultimate day, a certain European spoke at the reception about the loss of his things from the room. And this is a fact, not a prospect.
There is a safe, it is at the reception.
All in all, I would not recommend this hotel to anyone. For myself, I understood this - a three-ruble note is better, but in the center of Prague. There it will be a solid three, maybe a bit more expensive, but not such a "fake" four.

P. S. Trouble with the hotel did not spoil the overall impression of the trip. I really liked Prague and the Czech Republic, probably we will go again. But an unpleasant aftertaste remained.
Translated automatically from Russian. View original