Чешский кошмар Czech nightmare

Sanatorium Richmond upon arrival did not allow to make a free call from the reception to the Karlovy Vary airport and they themselves refused to call to clarify where the luggage was. People work at the reception, in particular a young man, who do not know anything, even that opposite their own reception there is a box for questionnaires, complaints, reviews. Not to mention everything else. There is no permanent management in the sanatorium. As well as the necessary and important senior staff. There is a manager or deputy. director, which is not every day. The head doctor happens, just not every day. The attending physician - sometimes. Therefore, there is no one to solve important issues. The sanatorium does not correspond to the 4 * level in any way, I will further explain why, which Andrey from Destination also confirmed to me. Cars are parked on the sidewalk and in front of the entrance to the hotel, although there are 2 parking lots, you have to walk from the central gate to the hotel along the road, when a car is driving towards you, you can only go to the flower garden. The nursing staff sees no problem with this. For example, in the neighboring sanatorium Sanssouci there is a separate parking + underground parking. Photo available. The territory of the hotel is partially not well-groomed, an old shop with peeling paint, destroyed railings, building materials around the perimeter, there is no lighting around the hotel, the entire hotel and the entire territory of improvement require repair. I remind you that this is not 2 *, but 4 *. In the neighboring sanatorium Sanssouci, everything is very simple, but everything is well-groomed. The photo is available. In the room, and we were settled not in a standard, but in a so-called suite, torn chairs smeared with ink, holey sheets that had not been changed even once for 2 weeks, dirty walls, chipped corners, spiders running around the room, the lighting of the room was bad (they asked to replace the light bulbs in the room and bathroom that burned out before our arrival were replaced after 2 days). To the complaints of the manager, there was an answer, this cannot be. Fixed. There was no heating in the room for 10 days, central air conditioning did not work for heating, although it should have. As the hotel staff said, the heating radiator did not work only in our room, something broke. They asked me to fix it 5 times. They repaired it when we were about to leave. All this is fixed. There is no curtain in the bathroom, while taking a shower on the floor, the sea of ​ ​ water, the manager agreed that this was their flaw and agreed with the problem, but she said, I don’t solve anything, and the management, which sits in Prague, doesn’t even happen in Karlovy Vary, it’s expensive buy curtains! You can’t wait for the elevators, they work slowly, the manager knows about the problem and agrees, but she can’t do anything. "Yes, we have slow elevators. " You almost always had to walk. There is nothing at all for young people in the hotel, there were 5 young people in the entire 5-storey sanatorium, everyone is talking about it and everyone knows, but they are not going to do anything about it. The chief doctor said so, our hotel is not suitable for you, we have only pensioners and they like everything. In the restaurant for dinner there are no drinks at all, only water, this must be indicated in the description of the hotel. All for extra fee. For lunch, only jelly or compote, which is not enough and they are very thick. The restaurant manager said it was ok. But I don’t agree, you need to write that the hotel has 3 meals a day without drinks or that drinks for dinner are extra. fee. The food is disgusting, all 2 weeks the same. Only at lunch the main dishes changed. The same green tomatoes, the same half-baked tasteless rolls, almost always only apples from fruits, the fish is always the same type of cod or hake, the first course is almost always beef soup without the beef itself, most likely from cubes. There is nothing for breakfast at all. Always fried eggs, smoked sausages, French fries. Yes, even green vegetables and butter similar to margarine + RAMA margarine itself. Of course, there are still the same half-baked tasteless rolls and cottage cheese and milk porridge + cheese. There was nothing to eat except cottage cheese and cheese. But 2 weeks in a row it is impossible. Since the milk porridge and rolls were so nasty in taste that it is simply difficult to convey in words. Fried eggs, smoked sausages, french fries, margarine - this is not a diet food, which is generally contraindicated for high cholesterol, heart and gastrointestinal diseases. Often had to go to eat in a restaurant in the city. Meal times are inconvenient, breakfast 07:30-10:00, lunch from 12:00 to 13:30, dinner from 18:00 to 19:30. If you are used to getting up not at 5 in the morning, but at 08:30, while drinking water for 45 minutes. before eating and washing up, you get to breakfast at 09:30. And for lunch you need to go no later than 13 hours. That is, 3 hours after the end of breakfast. Is a mockery. In the nearby Sanssouci resort, any meal lasts 3 hours. Half an hour before the end of the meal, they are already starting to clean up everything, food, cutlery, etc. In addition, around you they begin to shake off the tablecloths with the remnants of food on the floor, on the chairs and, often, even crumbs fell on the eating vacationers. Many of the waiters do not know Russian and behave defiantly. They neigh on the floor of the restaurant, poke their hands into their chests, look intently at you, speak loudly among themselves standing next to the rest. The rabble is complete. After the restaurant, clothes should be washed immediately, they leak more than in a cheap canteen. The food is not dietary at all. Grapefruits and canned fruits are on the diet food table 2 times a day! This is all!! ! For people with diseases of the digestive tract, food is categorically not suitable. Treatment is a nightmare. Treatment is prescribed based on the words of visitors, and not on the basis of examinations and diagnoses, supported by documents with medical seals. institutions. Human parameters are not taken into account. A bath for a person 1.5 meters is prescribed 2 meters. Moreover, they themselves say that the legs should rest, otherwise the person will hold on to the edges of the bath in tension and this is no longer the correct procedure. In addition, you need to make the temperature of the water so that later the heart does not jump out of the chest and the head does not spin. Lymphatic drainage should take into account the volume of the waist, legs, but in fact they were wearing