Terrible: cockroaches in the rooms

Written: 8 august 2019
Travel time: 23 — 30 may 2019
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 2.0
As a regular visitor to Protaras, I have stayed in many hotels and apartments on the Las Vegas Strip, so I can say with confidence that Costandinos is large and falls short of the standard.

Well located with direct access to the beach and 5 stars. My family and I were expecting a lot but apart from the good size of the room and the beach I have nothing good to say. We found cockroaches in two different rooms on separate days (and we weren't on the first floor)! We had to pay extra for a fridge and safe in our room which I found to be in bad taste in a "5 star hotel".

The staff were mixed successes, some were very pleasant, others, cutting, rude and unhelpful. One day we were told "no" with no explanation as we asked for extra beach towels for some friends who arrived in the morning, we were even offered to pay.
I can go on with the unpleasant nuances of ruining our vacation, but I hope that this is enough to draw a photo. Stay elsewhere. Tour operators Zeus Travel did not help to resolve our issues.
Translated automatically from Russian. View original