Отсутствует безопасность в отеле Lack of security in the hotel

We rested from May 23 to June 5 as a family of 2 adults and 2 children (3 and 8 years old). On the night of May 30-31, between 0:00 and 03:00, we were robbed in our hotel room while we were sleeping. We went to bed at 0:00, around 3:00 I woke up and wanted to see what time it was on my smartphone, but I could not find it on the nightstand where I had left it since the evening. Later, when we woke up my wife, we did not find her smartphone, the children's smartphone and tablet, wristwatch, beach bag, which contained two beach glasses and every little thing for ladies, in the case of my smartphone there was a Tinkoff Bank debit card. After going to the reception, they tried to call my and my wife's phone numbers, but they were not available. Then they asked the front desk to call the police. The policemen who arrived examined the room, from my words they made a protocol, an inventory of the stolen items indicating the manufacturer / model with an approximate indication of the cost, the data of my foreign passport. passports, home address, tel. numbers, email address mail.
Also, in the protocol, I asked to indicate that the balcony door in the hotel room did not close well, and if desired, it can be opened from the outside (we spoke to the hotel administration about this). The text of the protocol was translated to me by the hotel representative, after which it was signed by me and the hotel representative. The approximate cost of the damage caused is 1700 €. After that, I called banks and a cellular company with a statement about blocking the card, online banking services, and SIM cards. So we were left without all means of communication and the Internet.


At 9:3.31 May we met with the hotel manager, who also interviewed us about what had happened and about the value of the stolen items. In addition, I told him that the situation itself was very terrible, because what could happen if one of us woke up. He said he would try to help us. We were moved to another room.

01.06 the hotel manager could not give any intelligible information.
The guide of the tour operator "Anex Tour" (+35794205307 Alexander) showed indifference to us and did not provide any help. I turned to the travel agency through which we bought the tour for help, so that they sent a request to the Anex Tour tour operator. They replied that they sent a letter to the tour operator, and also indicated in the letter that the guide was indifferent.

On 02.06 the hotel manager was absent from the hotel. We did not receive any information at the reception, the guide remained on the sidelines.

03.06 tried to talk to the hotel manager, but he said that he would only talk through the guide. The guide appeared at the hotel only at 15:00. He explained that the hotel does not feel any guilt, and that we ourselves are to blame for everything. I tell the guide to tell the hotel management that they didn't keep us safe in the first place, which led to what happened.
In general, we found ourselves in a hopeless situation, hoping to the last that the hotel administration would compensate us at least some part, not to mention moral compensation. Nobody even apologized to us.

On 04.06 we applied to the Russian Consulate in Cyprus.

There are no CCTV cameras in the hotel, absolutely no security, there are always strangers in the hotel who have nothing to do with the hotel.

They do not settle on the first floors, because the hotel is not fenced and there is easy access to the balconies of the first floor.