ОТВРАТИТЕЛЬНО!!! DISGUSTING!!!

We booked a hotel for November 2017. My husband and I planned a vacation, selected hotels on Booking, especially without prepayment and with free cancellation of the reservation, since we have a difficult travel route and plans can be adjusted, since it is difficult to plan everything to the end. Suddenly, on 07.09. 2017, a message came to the phone that the amount had been debited by the Flora Maria Annex hotel. We turned to booking in bewilderment, they confirmed that the hotel did not have the right to deduct the amount from us under the terms of the booking. The booking employee could not get through to the hotel, we ourselves also did not get through, since no one picked up the phone at the hotel throughout the day. Eventually. The hotel wrote me a letter that they did not take money from me. But I have confirmation that the amount was charged by this hotel. I requested an extract and I had all the confirmations. I finally got through to the hotel, the girl who talked to me was extremely rude, allowed herself to raise her voice, talked to me arrogantly. Naturally, it was out of the question that they would apologize, because despite the fact that I suffered, the hotel administrator was also rude. I spent a lot of time clarifying the situation, my work suffered from this, I had to cancel some business meetings, and I canceled all my personal affairs, it took me a long time to call booking, it's not easy, I called this terrible hotel. I'm not talking about my nerves, which I spent, due to the fact that in our country it is very difficult to prove one's case and one has to defend one's rights to the detriment of oneself and nobody even apologized. God took away from this hotel! I'm looking for a new hotel as I'm definitely not going there. I ruined my nerves, spent a lot of time, and I also have no desire to spoil my future vacation. Stupid, rude people work there!! ! I highly do not recommend it to anyone!