Никогда снова в этот отель... Never again to this hotel...

For those too lazy to read:
Pros: 1) quiet location, but close to both the center and the sea;
2) view from the room;
3) cleaning of rooms, change of towels and linen.
Cons: 1) arrogant, arrogant staff;
2) I consider it a minus if the hotel cannot congratulate the guest on his birthday with at least a glass of wine at dinner. Attention is important, and on my holiday I received rudeness from you;
3) badly-cooked tasteless food;
4) the lack of lunch boxes and the inability to solve this situation. Do not go to meet the client;
5) small room, balcony, non-compliance with the description and facts;
6) cold pool, not enough sun loungers near the pools;
7) the air conditioner in the room does not work for heating;
8) chipped, chipped dishes in their canteen-restaurant - does the staff even think about safety ? ! Cutting yourself on such a cup or glass is nowhere easier, especially for children! I am generally silent about plates with cracks.

In Cyprus for the first time. The hotel was recommended by the agent, but it was clearly a mistake on my part. . .
Check-in: at the hotel were around 13-30. Selila is a Cypriot (she was never seen again, perhaps the mistress of this "palace"). Immediately, rudeness flew at our address with my husband, and this was my birthday. In general, we were simply given the key and sent to the room. To say that instead of some congratulations on your birthday, there was a residue - to say nothing. After a walk around Ayia Napa, we went to the reception to ask about tomorrow / dinner, and already from the Russian-speaking staff they ran into rudeness, they say there is a board, read everything, if you don’t remember. Well, I explained to her in the most accessible way and explained that we are not obliged to remember what we were not told. And it’s easier for administrators to answer briefly what, where and when, than to build high-flown sentences to send to the bulletin board. After all, it's their job. Nobody told me the password for wi-fi free either, I had to beg and find out everything, that's the feeling that you were sent to the settlement - remained until the end of the holiday.
Room: small, budget, overlooking the sea. This sight saved him. There is no kettle or refrigerator, only for an additional fee. When we said that the kettle was included in the description of the room, we only heard: "You have Sea View - enjoy the view. " Used furniture in places. The hostess of the hotel, instead of painting her terrible pictures, it would be better if she painted the furniture. The bed creaked terribly, and there were problems with soundproofing. The balcony is tiny, it has plastic furniture (I hate this). My husband and I are small, but even we were cramped. Obviously not for two people.
It was cold at night. The air conditioner does not work for heating. Fan is weak. Plus, the rooms are clean and cleaned almost every day (they didn’t clean it once, either it was a coincidence for a remark to the administrator about the terrible fish, or the revenge of the staff, but the next day by the evening the room was not cleaned. Turning to the reception with a claim, they lit hands and they say it's your fault, they probably were in the room. I showed a photo with the date and time that during the cleaning from 09-00 to 15-00 we were on the beach. The administrator took a back seat, but I, as a guest, did not I had to prove my case! There is a fact - my number is not removed).

Food: not that monotonous, just tasteless cooked! More precisely, terribly cooked! Breakfasts are a dull start to the day. There was always a feeling that the chefs do not like their work, and even more people for whom they cook. Cucumbers and tomatoes were chopped for pigs! You can hammer nails with meat for dinner, it is so overdried. The memory of what the semblance of moussaka looked like still makes me sick. Want to know how to ruin squid rings? Deep-fry them according to the technology of the Corfu Hotel chef. The fish is cooked with intestines and all the insides (if it is not a fillet, but a fillet is a boiled, tasteless puree-like mass), it is terribly bitter. I cook myself and have worked in the catering industry, so in Corfu everything is cooked for livestock. But I don’t consider myself to be the latter, which is why I made a remark. Their soup is stew with puddles of fat. I read a lot of reviews that this hotel has ice cream. In short, this is not a sorbet, and not a creamy ice cream, but simply an aromatic cold sweet mass.
And one more nuance: I flew on a tour to Israel, my husband stayed in Cyprus. Came back late. My husband asked the administrator to leave me dinner. They said that it was impossible and they would feed me there. We fed in Israel at 17-00, and I returned to the hotel in Cyprus by 01-00 at night! Dear receptionists who denied me the dinner I paid for, do you think I was full or hungry? Yes, I was hungry. And the care of feeding me after your refusal fell on the shoulders of my husband. This is what I'm taking off points for you.
To this day, I really regret staying at this hotel. It would be better to move to another.