1. As you arrive, you will immediately see the reception where you will be met by not very friendly staff, they will give you bracelets and tell you to wait. Immediately prepare for the fact that the first time they will not give a normal number and you will have to change it several times. But when, nevertheless, you decide, a Cuban will take you to him, but he will not help you with things! So go through the stairs to carry everything yourself
2. Hotel ambiance: it's like an old Soviet camp, where half of the halls are not used, because it's too big, and there are not so many people. Of course, perhaps they tried to update the repair, but he was already all killed.
3. Room: old, not cleaned. We lived in an improved one and we had at least a balcony, our friends lived in a regular one and, to be honest, you wouldn’t wish this on your enemy. The bathroom is all cracked, there is no balcony, the beds are old.
4. Room cleaning: you can forget about this at all. Towels were not changed, one set is given for two people. one big and one small. And get out how you want. Most hit when at the end of the rest they stopped putting toilet paper. But they made swans on the bed almost every day. As you could already understand, the floors, of course, were not washed and the dust was not wiped.
5. There is absolutely no logistics in the hotel, it is very large and it takes a very long time to go to any place. For example, from the room to the sea go min 15. Go to the dining room min 10. There are no golf carts. There are no elevators at all, every day I had to walk several times a day from the 4th floor to the 1st and so on.
6. Regarding the bars: Probably, here it is necessary to say in general that the service is very lame. You can stand near the bartender and wave your hands, and he will not notice you and will go about his own things. After this, even for tea there is no desire to give them
7. A la carte restaurants: The fish was still nothing. But in Italian, I beg you not to go. Spoiled pasta was brought to my husband, but fortunately there was milk sauce and he immediately felt it. I had tomato sauce and, unfortunately, I didn’t feel anything and then it was bad for 3 days.
8. Let's talk about food in general. Of course, there is a lot of food, but it is not all tasty. I read reviews and people were so enthusiastic about seafood - I don’t know what to admire there, because they weren’t cooked, almost raw. Therefore, it seems like a lot of food, but in the end, you put very little on the plate.
9. Pool: Regular, lots of Canadians who sit there all day
10. The beach, of course, is beautiful, of course, a bit dirty, but the Gulf of Mexico is amazing, it reminded me of the Maldives. Generally calm in the morning, waves rise in the evening
As a result of the holiday, we did not like it. There were a lot of negative things about the hotel. Before the trip, I read many reviews and there were both positive and negative. And believe me, for a person who just returned, there is nothing positive there and he is not worth his money at all. We took it only because friends were already resting there and we wanted to be in the company, but believe me, it's better to pay extra and go more to a new hotel!
Tour operator Anekstur. We flew with Asur Air. Registration is online! Don't trust your manager if he says otherwise. But the truth is, only there, on the way back, it will no longer be possible to register online - the site does not allow. We flew out on November 19 at 00.05, we were told that it was impossible to check in online, and having arrived at the airport 3 hours before, we found that there was no one at the check-in! It turned out that almost everyone has already registered on the site.
There is no business class on the plane, we were sitting in the 5th row in the middle. Attention: Rows 14 and 15 are the worst! ! ! There are 3 chairs each, but the armrests are not removed and (most importantly! ), they are located near the toilet. Yes, there is legroom, as it is at the exit, but there is a queue for the toilet near these rows for 12 hours.
There was already a warm soft blanket on the seats, and a set of slippers, a blindfold, earplugs and a shoehorn.
During the flight (12 hours) we were fed 2 times (chicken / beef cutlets and scrambled eggs / pasta with cheese sauce). Both times they gave us a bag of salted peanuts, which came in handy later when we were starving at the hotel between 11 and 13 hours.
We landed at 5.20 am - it was +19 outside. Cold! There were 6-8 buses from Anex tour. The whole bus (45 people) was only in our hotel.
About the currency: if you have euros, then you don’t even have to change them at the airport. You can at the hotel, or you can not change them at all - they are accepted everywhere (except for the return flight - see below) 1 euro = 1 cookie. It’s more difficult with dollars - they don’t seem to be accepted everywhere (didn’t check), the dollar exchange rate is 1 dollar = 0.8730 kuk throughout the country (except, again, for the return flight). They do not charge a commission for the exchange of dollars, although in the memo and on the bus we were told about a commission of 10-13%. They explained to me that it was already included in this low rate.
2) Hotel.
Arriving at the hotel around 7 am, we stood in line for about an hour at the reception (it was necessary to register 45 people! ).
The rooms are already all painted and the only trick is that some have already been cleaned (by the way, there were quite a few of them! ), and some are not yet ...Ours was not ready and we were told to come at about 2 pm (officially check in 16 hours). We went for a walk around the area. After having breakfast and quickly looking around, it was cold on the beach and there was nothing else to do, we returned to the reception. I asked if our number was ready - well, you never know ...I was told that no. We decided to while away the time on the sofas near the bar. And as soon as we settled there, a nice lady approached us and said that "she checked again and it turns out our room is ready. " We went to settle in the room. It was 11 o'clock.
Territory, rooms - a scoop gives, but everything is neat, I would say: they strive to get 4 stars. With us, the entire registration desk was repainted white - for the new year, apparently.
In the room - soap, shampoo / conditioner and shower gel (both 125 ml each - a lot, given that they usually put 30-50 ml each). No drinking water in the room, minibar, by the way, too. Drinking water only in bars and restaurants - normal only in the dining room Amelia (where you can pour water into your own bottles), the rest is tasteless. Tip: Bring an empty drinking water bottle with you. You can buy a bottle of drinking water at the hotel bar - 0.5l costs 0.45 cu.
Internet - 1 hour (minimum) - 2 cookies. It works exclusively in the lobby, sometimes too slowly.
I read reviews that it is better to bring glasses / mugs for drinks at the bar. Did not heed the advice, and in vain. Tip: if you are a fan of beer / cocktails in large quantities, then take an appropriate container with you. In bars, plastic glasses of 200 ml are small for a beer or a cocktail. On the beach and in shops they sell wooden souvenir mugs at 0.
5l and 1l (I don’t know their cost, but I think 5 cookies is the most popular price in Cuba? ). All Canadians come with fitness glasses (such transparent plastic containers with a lid and sometimes a straw) - that's it for cocktails!
3) Beach, ocean, weather.
The first 3 days it was cold (it felt like about 20 degrees when the clouds obscured the sun). A hurricane just passed. On the first day, we wore warm clothes (jeans and a winter sweatshirt) until lunch, then changed into swimwear, but a cloud came and put on a sweater again. In the evening there was a light and short rain and at the show (at 21.30) I was very cold (in jeans and a summer sweatshirt). The weather was like this until our departure - the sun is good, there is no sun, it's cool, if it rains - it's cold.
The ocean is about 24-26 degrees. For me it's cold. It takes me about 5-7 minutes to enter such an ocean.
Those who are more accustomed to bathing in central Russia and the mountains/Siberia consider such water to be “normal” for bathing and splash happily in it.
Very strong wind. . It is always there and when you finally gather your courage and swim, it is always cold to go out!
Waves: the first 2 days were strong, the ocean was restless, the flags were yellow (the consequences of a hurricane), then until the end of the holiday there were green flags all over the beach, the ocean was calm, almost without waves.
They saw only dead animals: a dead turtle in the bushes, 2 dead hedgehog fish (bloated and stank like a ram), 3 jellyfish (20-25 cm in diameter), a lot of "Portuguese boats" (jellyfish, similar to a bluish plastic bag with tentacles in the form of threads - leave a very strong burn! )
4) Excursions. Entertainment.
Shows at the hotel - every day. Dance. the group shows different dances (mostly Latino) - well done!
A bus runs around Varadero.
Everyone calls it excursion, in fact, from the excursion it has only 2 floors and the ticket price is 5 cookies for the whole day. The date is written on the ticket, every day a different color to make it easier to follow. Check/buy at the entrance to the bus. Once, at the exit of the hotel, a man offered us two tickets for the price of one. We were afraid, but in the end the tickets turned out to be real (apparently I took it from one of the tourists) and so it’s quite possible to save money.
We went to the Musulmanes caves. There are no caves as such, it is more like a botanical garden. Walking along the trails with looking at plants and the remains of caves for 1 hour. They said that the caves of Ambrosio are better (bigger and more interesting) than Musulmanes. There is a separate tour to the large caves in the center of Cuba - this is if anyone really wants to go to the caves.
Disappointing: Mambo club disco (in the last building of our hotel) is closed for renovation. They promise to finish by the end of the year. After the opening will belong to another hotel.
There are no excursions to the Indian village, it is also closed for restoration.
We were on 2 excursions:
1) Excursion "Colonial Havana" on Wednesday. 38 people on the bus. Guide Rosa Margarita. She is sweet and interesting. We looked downtown (near the Capitol) by bus without getting off. But on the Revolution Square they stood for 20 minutes - a photo with retro cars is a mandatory program. Lunch lasted more than 2 hours, then old Havana - walking tour. There we bought rum in one of the shops indicated by Rita - cheaper than on Varadeiro and in duty free.
In a group, the excursion is not as informative and rich as individually. Excursion to Havana on a retro car costs 150 CUC per car. You can go 2-4 people. So much more interesting and fun. Almost every hotel offers such excursions (unofficially of course) guards or guys on the beach go. In our hotel, the security guard Mario does this. Many guides speak Russian (some are good, some are worse).
Guide Umberto is very good at showing and telling everything.
2) Trinidad in 2 days. There are 21 people on the bus + Orlando guide (former military pilot). The group gathered from 5 hotels, 6 of them from Lithuania.
The morning began with the news that Fidel Castro had died. November 25.2016 at 22.30. The country declared mourning until December 4 (when his ashes are buried in Santiago de Cuba). Farewell in Havana on Revolution Square on November 28 and 29. No music, dancing, fun, alcoholic drinks are sold anywhere, people look lost. In this mood, we set off on the road, 5 hours one way. Orlando told us about the country, but all his information boiled down to the fact that it was good with Fidel, but now what will be unknown. First stop in Cienfuegos. The city was built by the French, nothing interesting in principle, plus, due to the circumstances, it is quite some kind of provincially low-key. Central square, souvenir row.
There, a Cuban "fed" me with a spoonful of rice with beans and tomatoes. I experienced the hospitality of the Cubans first hand. Then lunch in the park. We got to Trinidad, where the souvenir market is closed, there is nothing to do. Orlando showed us all the sights in 10 minutes and then did not know what to do with us. But then we saw a tourist newspaper with the news about the death of Fidel. A hunt for a newspaper was announced ...The post office, where it was distributed for free, had already closed, and it was necessary to find a postman who delivered newspapers on a bicycle. I spotted it at one of the restaurants and purchased a historical (free! ) newspaper for only 1 Cook. There was a queue after me to the postman - Orlando got 3 different newspapers for free. The newspaper that I got, Granma, is the newspaper of the Communist Party of Cuba. There was also a Communist newspaper. youth and the local newspaper of the city of Trinidad (by the way, it was released before the news of the death, and it contained the usual news).
The hostel restaurant turned out to be a very nice 3-storey one with various decorations and photos. There, on the 3rd floor, overlooking the rooftops of Trinidad and the 25 cents tower, we tried the famous local cocktail from earthenware cups. It was entourage and somehow in a special way exciting. Probably because there was something forbidden in it. Returning after 45 minutes, satisfied and drunk, we went to the place of our overnight stay. Arriving at 19h at the 4 * hotel, it turned out that they were not waiting for us and there were no places for us. Let's go to the next one. There, in the 3-star but sweet Las helechos (nice than the first, which looks like a factory hostel), we were placed among Canadians and Germans. We had dinner, drank 50 grams of Santera and Mulato rum (both 5 years old) at the bar, for 2 cookies each, chatted with the Lithuanians about which one is better (Santera is pure unrefined moonshine! , mulato is softer and a little nicer) and went to bed . I woke up at 6:30 and we began to gather for breakfast. The dining room opens at 7.
15 therefore we walked a little - the air is gorgeous, they said that Batista's wife built a sanatorium for tuberculosis patients here. But since there is no tuberculosis in Cuba, they gave it to hotels. After breakfast, we plunged into the ZIL and drove through the rainforest. 30min drive in an open truck through cool rainforest. Winter jacket with a hood and a hat, mittens and wadded pants. That's what you dream about these 30 minutes. The wind blows to the bone, but no one is warmly dressed, because after the trip we will have a 4.2 km walk and swim in the lake.
El coria waterfall. Beautiful. Lake with fresh water, water temperature +16 degrees. Invigorates! Highly! We drank a Hummingbird cocktail (a resourceful local craftsman immediately pours it for 3 cookies a glass) for courage and health, took a dip, and went on. Dinner. We walked 4.2 km in total. Max. height above the level of 535 m. After lunch, we again sat down on ZILs and drove to the bus. We hit the road to Santa Clara. There is a memorial museum to Che Guevara.
It has a lot of photos with Fidel and Raul. Road home 3 hours.
There is no animation in the hotel until December 4th. On the shelves with alcohol hangs "not for sale". In connection with the mourning, the sale of alcohol was banned until December 5 (but they continue to pour in bars - "paid"! ).
5) Flight to Moscow
We were picked up from the hotel at 4.30 am (departure at 8.30 am). Since there were 45 of us, we organized a "breakfast" - a hamburger / hot dog + banana. Coffee and tea at the 24-hour bar. They loaded everyone into one bus - there were not enough seats. 35 minutes 5 people rode standing.
In duty free, everything (coffee, rum) is 1-2 euros more expensive. Serano coffee 16.50 Cook. In all stores in Cuba/Varadero - a fixed price of 14.45 Cuc. Perhaps this is due to mourning, as factories and distributors. centers are closed. We bought coffee beans (only Serano is sold) at a nearby hotel (5 *), as ours and the neighboring 4 * ended. The coffee house was also closed during mourning. There is also a difference in duty free shops - around 1 euro. Duty free packages cost 1-1.5 Cook.
When I asked for a blanket, I was told that there were no blankets on the plane and that they would "regulate the temperature". I assume that the blankets with which we flew here are flying back used in the cargo hold. As a result, all the way the wind was terribly strong from above - right in the forehead and eyes. Nothing can be done about it! And it was cold enough - I sat for 12 hours in a winter jacket with a hood on my head and dreamed of a hat (any! ).
On the way back, we were fed 2 times - lunch (chicken fillet with yellow rice and broccoli or lasagna). There was a bun, there was no butter. There was also no lemon. For "breakfast" they gave an omelette (no choice). There was butter and jam, there was no bun. I was very hungry - I did not eat, even asking for a bun from lunch.
After all this nightmare, we met other Russians, they waited 4 hours and they were given a room with a non-working air conditioner, the light in the whole room did not work and there was no hot water. Moved with grief in half to another room, but the situation there is no better. Hot water did not reach the 3rd floor, and they took a shower on schedule until the bulk of the people came from the beach.
In the future, our stay in Cuba was already ruined. Internet for money, water for money, it feels like you will soon go into your room and they will ask for money for going to the toilet. Water, as is customary in hotels, was not supplied, only after indignation to the representative of PEGASA, we were supplied with 1.5 liters of water for three people for 12 days. Further water could be collected in a bottle in the dining room, which smelled of bleach.
From our observations by all Russian vacationers in this hotel during this period, it seemed that Russians were not treated very well. They will pour wine in the bar, everyone except the Russian, in the dining room they will pour wine for the Canadian three times, and not a single one for the Russian. When these comments were conveyed to the manager, he could only say that 80% of Canadians are here and therefore they receive increased attention. And no one cares that flying from Russia is much more expensive and longer than from Canada, and because of the exchange rate, it’s not exactly cheap, and in our point of view, Russians, not Canadians, should be valued.
There are also 2 restaurants on site. Arriving at an Italian restaurant, they each brought 2 pieces of a loaf and butter on a plate (they probably have it like that), The last woman who was sitting at the table with us did not place the plate neatly and the loaves fell out of the plate onto the tablecloth, she laughed, took them in her hands and put them right there back to the plate where they were originally. Eyes popped up. Then we chose tiramisu from the menu for dessert. When it came time to serve it, the waiter brought ice cream, commenting that we only had 11 tiramisu and they were all Canadians next to the table, and you, please, eat ice cream. Of course, we are already used to this, but when I was eating ice cream, I came across an iron wire from an iron washcloth, which is used to wash dishes. Turning to the man who worked in this hotel (we often saw him on the territory of the hotel and apparently he kept order), he apologized a couple of times and said that this is how they wash the dishes. He approached the waitresses with this wire in their hands, they laughed and dispersed.
And after that you want to go to this hotel???? ?
The beach and the sea are just amazing! words cannot convey.
We went to Havana on our own . . a city of contrasts...
The food was normal, we are not picky. The hotel area is large, but not well maintained, the Cubans do not want to work. In Egypt, something is constantly being cleaned in the hotel, and in Cuba, the main motto is everything will be done tomorrow, and even better the day after tomorrow. We did not bother if we did not change the towels.
Our holiday was a 100% success!
Food, or rather food, apparently for animals, is just awful. They don't cook food, they heat it. The choice consists of one type of fish, terrible taste, dry pork that gets lumpy in the throat and chicken, well, more or less. Of the side dishes, rice with the smell of rotten fish, potatoes that float in some kind of liquid and pumpkin puree, I don’t want to remember it at all. Of course, there is a great abundance of vegetables and fruits, over which flies and flies fly, and they are extremely unhappy when someone tries to treat themselves from their plate. Clean dishes all with divorces about tablecloths and I will not talk. The first day I didn't eat anything there. Oh, and there is pasta there, too, if you remember pasta from some Soviet canteen, against the backdrop of local pasta, they will seem to you from an expensive Italian restaurant. By the way, there are three restaurants on the territory, in order to get into them you need to stand in line from 9 to 10 in the morning and get a ticket, they book it for tomorrow or the day after tomorrow. An Italian restaurant - minestrone soup is somewhere around the case, everything else is rare rubbish, an international restaurant - we couldn’t bring ourselves to touch anything there, it was very uncomfortable in front of the waiters, but we just ran away from there. We didn’t go to the Cuban restaurant, these two were enough for us. Terrible unsanitary conditions everywhere.
Bar. Take your mugs with you, everything is poured into disposable plastic cups. The cheapest rum is poured, with our money 90 rubles per liter bottle. You can drink beer. We didn’t dare to try the cocktails, we just saw how they prepare them and somehow we didn’t want to drink them.
But not everything is so bad in this hotel - there is a completely marvelous beach and a beautiful large hotel area, a lot of greenery, two swimming pools, not a bad animation in the evening. And about the dancers' tights, it's true, torn, torn, darned. But they try to dance, they even somehow feel sorry for them. There are no more pluses.
By car, the hotel has a car rental, 2 days + a full tank (enough for 600 km) + insurance - 250 cookies and a deposit of 200 cookies.
About the currency, take the euro, such an exchange rate for the euro gives 1.2 kuk, for the dollar - 0.8 kuk.
All excursions cost from 80 to 200 CUC.
To sum up, if it is possible to pay extra 10-15 thousand per person, take a 5-star hotel, or the tres palmas hotel, it is located right in Varadero, and not on the outskirts like aguas.
And don't be afraid of anything, the people in Cuba are friendly, only the rare ones got dirty.
The accommodation went quickly, instead of a standard room, for an extra charge of 70 euros, we stayed in a bungalow on the 2nd floor.
1. The layout of the bungalow is spacious and comfortable, two powerful air conditioners (one for each room), cleaning and changing towels regularly - just remember to leave one cookie in the morning. My rating for the condition of the rooms is 4, although, given the Cuban realities, one could safely put 5.
2. I definitely give 5 for the food, it was undoubtedly varied and included only 5-6 types of hot dishes only (not counting salads, fruits, ice cream, cold cuts, buns, toast, etc. ) for breakfast and dinner, and at least 10 -12 for lunch. Some dishes are not very familiar to us, but it was impossible not to find suitable food for every taste, in my opinion. In the restaurant, for the entire period of stay, I did not have to face queues either with seating at tables or at the buffet.
3. The territory is vast and, I specially emphasize, well-groomed. I emphasize because I read among the reviews about neglect and withered palm trees, well, God be their judge.
The beach is simply luxurious, spacious and free. Sunbeds, stationary palm canopies - just enough. On the beach for free - snack bar, beer, rum, wine, lemonade, tea, coffee. All drinks are of normal quality, and are released ‘from the belly’, without a hint of sidelong glances from the staff. Free rental of masks, fins, catamarans, kayaks. There are pleasures for a fee - yacht trips, diving. Three animators work on the beach - Veronica, Ernesto ??? ? and another girl, of course music, learning salsa. In addition to the beach, there are two swimming pools (one with a jacuzzi) on the territory itself; the pool with a jacuzzi also has a bar with hot snacks and strong drinks. In the evening, the same animators work at the disco, or themed evenings in the disco. I saw a review that there are only pensioners, but it depends on the contingent vacationing at the moment in the hotel. And in principle, the area is full of other discos.
4. Excursions - here a lot depends on your travel agency and a specific guide, but otherwise their set is the same for everyone, and they are all interesting.
Of course, this is my subjective opinion, and in no way should it be considered as an advertisement for the hotel. In my opinion, for a holiday in Cuba, everything that is written in paragraphs 1 and 2 is secondary, even if there were triples with five minuses, the rest would still be a success. For the main thing is points 3 and 4, and for them I put 5+.
Transaero flight, specially took a direct flight.
A maximum of 30 minutes drive from the hotel. We drove wary, but everything pleased. Settled immediately in the standard on the 3rd floor, the rooms are certainly not a fountain, but for 3 it is. We left our things and looked forward to where to have a bite, although the state after the flight was pre-fainting and there was no mood. We found a bar by the pool, sat down at a table, freaked out for a long time, not understanding whether it was necessary to come up ourselves, or to wait for the waiter, they practically don’t understand Russian or pretend (but as it turned out later, you can speak Russian and they all understand ). We took some sandwiches, of course, there is too much bread, I didn’t eat it... we also had a bite to go to the beach. Just entered the water and do not believe it, all the irritation, fatigue, all the negativity disappeared somewhere. Life started to get better. . .
Later, my husband passed through the reception, the girl called him and began to explain that your number is not GUD and for an extra charge she will put us in a super room. We went and looked at the bungalow closest to the beach....well, this is heaven and earth, two rooms, each TV, air conditioning is just a beast, spacious, comfortable, in general, very nice, beauty....I immediately paid extra 50-60 cookies, in my opinion, I don't remember exactly. 30 seconds to the beach. . .
The territory is huge, we looked at some zones only on the last day). The infrastructure is extensive, but not everything works, and more is not needed.
Nationalities of vacationers: many Spaniards, Colombians, Canadians, then Russians, Germans and English very few. Local families come for the weekend, very noisy guys, they sweep away everything in the restaurant, crowd....in short, they strain, but this is only for 2 days, on Sunday evening there is silence again.
Everything in the hotel is surrounded by greenery, a lot of living creatures, beauty. Hotel employees often give presents: local handicrafts, shells, fruits, coconuts with milk are opened and presented to you, they will not refuse the promotion, but if not, then no).
Their salaries there are super beggarly 15-17 dollars, this is a good salary. Therefore, they do not refuse gifts, basically they need women's tights, hair clips, perfumes, T-shirts....apparently they have a shortage. We went to their local stores (for our own), zero choice, empty shelves. But the people themselves are very cool and kind, in such and such conditions!
The food is very good, there are a lot of meat dishes, always the freshest fish, sometimes there were seafood, they are not very friendly with salads, they don’t know how to make them, there are a lot of fruits, mostly pineapples, watermelon, papaya, guava, mango....juices for breakfast , guava juice mmmm. . .
Ala carte restaurant, by reservation, themed dinners, was for everyone, I liked it, pleasant atmosphere.
Evening animation, dance show, well done guys are trying very hard. After they ask for money, but you should have seen what kind of darned tights the girls are wearing... tin.
There is alcohol, of course I haven’t seen Chivas, but more often you need to look under the bar counter, they squeeze good alcohol, but I’m not a fan, cool gin. You can safely buy rum in a hotel shop, and even better in a dutik, you won’t find it cheaper.
Do not carry any other currency, only dollars, the rest is simply not profitable, and you cannot change Russia at all.
Room cleaning for 5. No tip and on time. On the first day, a huge cockroach was found in the room, apparently climbed through the ventilation grill in the bathroom on the floor, after they put an urn on it... there were no more mustachioed friends.
As for the climate: it was surprising that even though the climate is humid, things dry quickly, like at home. The wet season and its effects were not noticed. It was calm for 4 days, the ocean is like a mirror, my heart shrinks as I remember.
The beach is large, there are plenty of sunbeds, there were few people on the beach, even in places it was deserted, which could not but rejoice.
In short, I advise everyone to this hotel and I myself will return there with pleasure, it is impossible not to fall in love with Cuba.