Bad hotel and totally bad Varadero

Written: 12 may 2021
Travel time: 22 april — 10 may 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 7.0
Food: 1.0
Amenities: 7.0
What's Good:
1. Weather.
2. Sand on the beach + clear ocean.
3. Alcohol, but for us this is not an argument.
4. Coffee.
5. Complete silence in the evening (sleeping buildings far from concerts), sleep could be good, but mosquitoes (see below).
What's wrong:
1. Food, everything is bad. Juices - chemistry with sugar, you can say no fruits, and vegetables too. Basically no Luke. Yes, in general, a complete mess. EVERYTHING IS BAD.
2. Sun loungers - more or less, but we clean ourselves from sand in the morning.
3. Umbrellas on the beach - old, low, sometimes crooked.
4. Rooms are not 5 stars. Far. There is only water in the minibar.

5. A deposit of 15 euros for towels is somehow low. When we checked in, we were TOLD "15 euros for towels", they wrote "1875 pesos" on a piece of paper. We took 5 towels. As a result, when returning the deposit, it turned out that they were returning not euros, but pesos. If you divide 1875 by 75 euros, you get a rate of 25. You can only exchange back at the airport - at 30.049. The total difference is 1200 rubles for renting beach towels in a 5-star hotel! Of course, there was no euro in the exchanger, only dollars. In the process of exchanging currency, the exchange office employee tried to cheat us for 500 pesos (21 usd).
6. The need to wear uncomfortable bracelets on your arm is not a sign of 5 stars. We took them off, but several employees who apparently considered themselves kings of the hotel tried to demand that we wear them. At the checkout, it turned out that we "should" hand them over. So, the only thing we have to do is send your hotel and all of Cuba with it to hell.
7. Mosquitoes, the hotel doesn't care about repellents at all, we are all bitten.
8. Internet - they give out for 5 hours, you run like a fool at the reception to renew.
9. The dishes in the restaurant are washed by hand, often dirty. And the employees themselves are also not clean. They wear a bunch of masks and demand from everyone, and when they take plates (for example, for soup), they put their thumb directly into the plate. This makes them more comfortable to hold.
10. Employees deserve a separate point - complete boobies, after 30 seconds they forget everything. It's massive. They just have problems with their heads.
11. These boobies don't know what "check your actions" is, so the meat is undercooked, the scrambled eggs are undercooked, etc.
12. I don’t know what they have here in the country, but with trembling hands they put sliced ​ ​ ​ ​ almost transparent sausage on us, as if we are taking away their last chance for life. And some slow down and do everything as if specifically for us to leave.
13. Somewhere we forgot a children's cap and a good medical fabric mask. Always got forgotten at the reception, this is in normal countries. Right there - if we forgot something outside the room - this is apparently the property of the hotel staff. We didn't receive anything. Now let's take care of our stuff.
14. If we said that today it is not necessary to clean the room, then they will not bring us water. Dumb.
15. There are no bottles of water anywhere, for water you have to queue at the bars.
So, we will never go to Cuba again.
Translated automatically from Russian. View original