Шикарный и уютный отель, но работники ресепшене желает лучшего Chic and cozy hotel, but the reception staff leaves room for improvement

I was on vacation at the end of September. I arrived at the hotel around 12:00 pm, given the situation in Ukraine, it took about 24 hours to get there by bus. And upon arrival I just wanted to take a shower and change clothes. But at the reception they made it clear that check-in would be at 14:00, and what’s more, they didn’t let us in for lunch??? ? I didn’t expect condescension or pity, but the elementary factor of humanity was missing. The young lady at the reception is called Kapka. This is just a small thing, they gave me the key to the room at 14:20 (there was no porter), when I got to the room, I looked around the room (I had a view of the park) and decided to go change it with an additional payment with a view of the sea. Number 2209. Approaching this young lady (Kapka) I asked about the options, to which she replied - the additional payment for a sea view will be $150??? ? Despite the fact that we were the last tourists who were closing the season (hotel) Is this too much??? ? I wanted to contact the manager (name Pavlet), they promised me feedback, but I never received it (. Conclusion: arrogance and unprofessionalism are off the charts.
Please reconsider who greets your guests! Now about the good stuff) The hotel is colorful, the rooms are spacious, the food is delicious and varied. First line, gorgeous swimming pool. Very sensitive and pleasant staff in the restaurant and bars (well done girls?? ) Special thanks to the maid Didi, very caring and friendly, and the figures she made every day were incredibly nice) The mini bar was replenished every day. Wi fi is free, even in the rooms.