Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
5.0
Cleanliness:
6.0
Food:
7.0
Amenities:
6.0
My message is for those who don't want to ruin their holiday. I will say in advance that, compared to the total mass of hotels in Golden Sands, perhaps this option is one of the best. But the total mass is three rubles of socialist life, and then everything is relative.
Summary: my son and friends were shocked. I am shocked by the room service, by the catering and the behavior of the waiters (who are essentially absent) and the staff in general, by the stupidity of the reception, by the uselessness of complaining about anything. By the way, in the descriptions of the hotel on the Internet pages it is indicated that the hotel has its own beach, umbrellas and sunbeds for free. This is not entirely true - read below.
In order:
- The hotel is located on the 10th line from the coast, there was no beach until July 9th. Then they announced that they had organized a private hotel beach, which you can get to, but after signing up for a transfer, which is carried out by some kind of car. And if you signed up, then you must go to this beach, as your "all inclusive" is automatically transferred there. To be transported back to the hotel, you must agree with the beach manager in advance. If you live in a 4 * building, then you still have 10 levs for an umbrella and a sunbed, which is 5 euros (or 200 rubles). Walk 20 minutes.
- The hotel has a free delivery on a nice train to the nearest beach of the Riviera Hotel, but the entrance is paid.
- Insane room service. On the 3rd day, when the bed linen was not changed, I left a remark at the reception. After that, they stopped changing towels on time. In general, they changed after I called and complained. And sometimes dirty towels were rolled up and hung back. Nobody designed any swans. As a result, the cleaners sabotaged our room and didn't even clean it for the last 3 days. Neighbors put money on the bedside table and they had no problems. As soon as they didn't, the cleaning was over. I heard my neighbor screaming at the reception.
- Restaurant for a 4* building. To call it this word is absolutely impossible. This is a McDonald's with poorly trained staff. Because there are no free tables. Empty tables are littered with food and plates of departed eaters. The waiters are in no hurry to clean it up. If you think they are carrying drinks, then you are a deeply spoiled tourist. This hotel doesn't even have that. There are no more than 3 waiters in the hall. These three walk past you with plates and dump the leftovers into waste bins. The tanks are on trolleys, there are exactly three trolleys, but they are located in the hall in such a way that it is impossible not to see them or hear them. Wherever you sit down, waste is drained near your ear. By our departure, another hall was opened, it was clean, quiet, there were more waiters and the waiters were all young guys and even helpful, there was even a hope that they could work and everything would work out for them. The 5 * building has its own restaurant and we were not there.
- Food. At first we were delighted with the food, which is really different from the Egyptian or Turkish buffet. But then we realized that this is the same thing only a side view. Day 6-7 the menu was reduced, there was literally nothing to eat. Few fruits, watermelon once a week. There are bananas, apples, green or rotting peaches with nectarines. Salads are undisguisedly made from leftovers not eaten for lunch or dinner. The salt was wet, it had not shaken out of the salt shaker. When asked to give dry salt, the restaurant manager replied that there was none, since the sea is nearby and everything is wet. Bulgarian nonsense. After such statements, you begin to understand that the general level of education in Bulgaria is 6 grades, no more.
Drinks: By the end of the lunch or dinner time, they run out and are not replenished. Limit.
- Swimming pool. There are 3 pools. One large one with 2 slides, 2nd paddling pool, 3rd children's circle. Around the large pool fits 30 sunbeds, the hotel does not have mattresses. Here is the animation.
- Animation. Mediocre attempt of Egyptian animation. The songs and amusements are exactly the same, but the performance is amateurish. As if you are going to have an operation, and you understand that not doctors, but interns will do it. What was constantly visible from the animation was the game of darts. But we didn’t go to their events, so we can’t say more.
There was another joke that we could not decipher. There was live music at dinner in the restaurant. The girl played popular compositions on the synthesizer without vocal accompaniment. Dinner lasts from 18.00 to 21.00. So, when we came to dinner at 19.00, she already ate with all the guests in the same restaurant. What she did next, we did not see. Went home? Strange contract for the provision of services to the hotel.
- Reception. They work in shifts. One shift says one thing, the other says the exact opposite. And it is completely incomprehensible what their coldness depends on. Probably from illiteracy. It is better to pretend not to speak Russian than to think about how to solve the problem.
For example, we paid for a private beach (we decided to take a last look), ordered transport. In the morning we got up - it was raining, the sky was clouded. Coldly. We are at the reception - to inform that we are not going and there is no need for transport and give the money. The Russian-speaking girl said that the money is not returned, but you can reschedule the beach day. I did not argue, and, despite the fact that we are leaving tomorrow, we have rescheduled for tomorrow, we are leaving late. The next day the rain did not stop, but the bad weather broke out. We are at the reception. There is already another shift and they gave us the money. By the way, the issue of the room was immediately resolved, which we did not have to release at 12.00, since we arrived in the morning of the paid day. And the day before, the previous shift said menacingly that it was necessary to release them in the computer and they had all payments fixed. And we don't get paid. A fresh shift even showed the monitor, where it was recorded that the room was paid for before 20.00.
- Wash. One pair of socks - 2 leva (1 euro). I wanted to make fun and give 1 pair of socks to the wash so that they could run the machine for 1 pair. But then I realized that they would wash in a common heap. But how do they erase everything else? If white, then with someone else's white? There is no self service. Or did I again communicate with the wrong shift at the reception? : )
What's good?
- Immediately gave a room with a sea view, as stated in the contract.
- A spa center that does massages of various kinds and is quite good. But stock up for these purposes with money. Cheaper than in Moscow, but still money. By the way, I did some light marketing and called other hotels that advertised that they do hydromassage. But they apologized and said that their equipment was broken.
- Free train to the beach of the Riviera. Although the beach is paid, it differs significantly in a good way from all other beaches. And the sea is clean, and the crabs run around and the view is gorgeous. There is also a romantic-looking restaurant on the beach with classical music.
So, good people, think for yourself, decide for yourself. But everything I wrote is the absolute truth.
Summary: my son and friends were shocked. I am shocked by the room service, by the catering and the behavior of the waiters (who are essentially absent) and the staff in general, by the stupidity of the reception, by the uselessness of complaining about anything. By the way, in the descriptions of the hotel on the Internet pages it is indicated that the hotel has its own beach, umbrellas and sunbeds for free. This is not entirely true - read below.
In order:
- The hotel is located on the 10th line from the coast, there was no beach until July 9th. Then they announced that they had organized a private hotel beach, which you can get to, but after signing up for a transfer, which is carried out by some kind of car. And if you signed up, then you must go to this beach, as your "all inclusive" is automatically transferred there. To be transported back to the hotel, you must agree with the beach manager in advance. If you live in a 4 * building, then you still have 10 levs for an umbrella and a sunbed, which is 5 euros (or 200 rubles). Walk 20 minutes.
- The hotel has a free delivery on a nice train to the nearest beach of the Riviera Hotel, but the entrance is paid.
- Insane room service. On the 3rd day, when the bed linen was not changed, I left a remark at the reception. After that, they stopped changing towels on time. In general, they changed after I called and complained. And sometimes dirty towels were rolled up and hung back. Nobody designed any swans. As a result, the cleaners sabotaged our room and didn't even clean it for the last 3 days. Neighbors put money on the bedside table and they had no problems. As soon as they didn't, the cleaning was over. I heard my neighbor screaming at the reception.
- Restaurant for a 4* building. To call it this word is absolutely impossible. This is a McDonald's with poorly trained staff. Because there are no free tables. Empty tables are littered with food and plates of departed eaters. The waiters are in no hurry to clean it up. If you think they are carrying drinks, then you are a deeply spoiled tourist. This hotel doesn't even have that. There are no more than 3 waiters in the hall. These three walk past you with plates and dump the leftovers into waste bins. The tanks are on trolleys, there are exactly three trolleys, but they are located in the hall in such a way that it is impossible not to see them or hear them. Wherever you sit down, waste is drained near your ear. By our departure, another hall was opened, it was clean, quiet, there were more waiters and the waiters were all young guys and even helpful, there was even a hope that they could work and everything would work out for them. The 5 * building has its own restaurant and we were not there.
- Food. At first we were delighted with the food, which is really different from the Egyptian or Turkish buffet. But then we realized that this is the same thing only a side view. Day 6-7 the menu was reduced, there was literally nothing to eat. Few fruits, watermelon once a week. There are bananas, apples, green or rotting peaches with nectarines. Salads are undisguisedly made from leftovers not eaten for lunch or dinner. The salt was wet, it had not shaken out of the salt shaker. When asked to give dry salt, the restaurant manager replied that there was none, since the sea is nearby and everything is wet. Bulgarian nonsense. After such statements, you begin to understand that the general level of education in Bulgaria is 6 grades, no more.
Drinks: By the end of the lunch or dinner time, they run out and are not replenished. Limit.
- Swimming pool. There are 3 pools. One large one with 2 slides, 2nd paddling pool, 3rd children's circle. Around the large pool fits 30 sunbeds, the hotel does not have mattresses. Here is the animation.
- Animation. Mediocre attempt of Egyptian animation. The songs and amusements are exactly the same, but the performance is amateurish. As if you are going to have an operation, and you understand that not doctors, but interns will do it. What was constantly visible from the animation was the game of darts. But we didn’t go to their events, so we can’t say more.
There was another joke that we could not decipher. There was live music at dinner in the restaurant. The girl played popular compositions on the synthesizer without vocal accompaniment. Dinner lasts from 18.00 to 21.00. So, when we came to dinner at 19.00, she already ate with all the guests in the same restaurant. What she did next, we did not see. Went home? Strange contract for the provision of services to the hotel.
- Reception. They work in shifts. One shift says one thing, the other says the exact opposite. And it is completely incomprehensible what their coldness depends on. Probably from illiteracy. It is better to pretend not to speak Russian than to think about how to solve the problem.
For example, we paid for a private beach (we decided to take a last look), ordered transport. In the morning we got up - it was raining, the sky was clouded. Coldly. We are at the reception - to inform that we are not going and there is no need for transport and give the money. The Russian-speaking girl said that the money is not returned, but you can reschedule the beach day. I did not argue, and, despite the fact that we are leaving tomorrow, we have rescheduled for tomorrow, we are leaving late. The next day the rain did not stop, but the bad weather broke out. We are at the reception. There is already another shift and they gave us the money. By the way, the issue of the room was immediately resolved, which we did not have to release at 12.00, since we arrived in the morning of the paid day. And the day before, the previous shift said menacingly that it was necessary to release them in the computer and they had all payments fixed. And we don't get paid. A fresh shift even showed the monitor, where it was recorded that the room was paid for before 20.00.
- Wash. One pair of socks - 2 leva (1 euro). I wanted to make fun and give 1 pair of socks to the wash so that they could run the machine for 1 pair. But then I realized that they would wash in a common heap. But how do they erase everything else? If white, then with someone else's white? There is no self service. Or did I again communicate with the wrong shift at the reception? : )
What's good?
- Immediately gave a room with a sea view, as stated in the contract.
- A spa center that does massages of various kinds and is quite good. But stock up for these purposes with money. Cheaper than in Moscow, but still money. By the way, I did some light marketing and called other hotels that advertised that they do hydromassage. But they apologized and said that their equipment was broken.
- Free train to the beach of the Riviera. Although the beach is paid, it differs significantly in a good way from all other beaches. And the sea is clean, and the crabs run around and the view is gorgeous. There is also a romantic-looking restaurant on the beach with classical music.
So, good people, think for yourself, decide for yourself. But everything I wrote is the absolute truth.
Translated automatically from Russian. View original
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