Ужас!!!!!!!!!!!Не едте сюда!!!!!!!!!!!!! Terrible!!!!!!!!!!! Don't go here!!!!!!!!!!!

So, I'll start from the beginning.
Tour Operator - News Travel
, host - Lin tour, Carrier - Doris.
My mother and I rested together in the period from 31.07. 13-10.08. 13.
What can I say, I would not return here even for a surcharge.
About problems with booking tours, etc. I'm not saying, I'll just say that this hotel was imposed on us by a travel agent - Horizontravel Poltava.
Departure was to take place from the city of Poltava at 9.00. morning. The bus left Kharkov itself. So, at 130 km from Kharkov to Poltava, the bus managed to linger for 30 minutes.

The trip itself is very stressful, because of its duration. Basically tolerable. BUT the problem is with stops. Stops every 4 hours - it's sooo hard. Personally, from the point of view of holding the bladder, I DID NOT LIKE it, you endure with all your might, because the attendant of the tour operator is not very pleased when you ask to stop just to go to the toilet, because how to endure it is impossible for you to answer: "How to stop now ?? ? We had a stop for the toilet only 3 hours ago ??? ? "Thank you at least they stop. Further, if you hope that they will give you a meal not on the move in the bus, figs to you, eat on a chord. The longest stop is 15 minutes in 2 places I think. Everything else - for 5 minutes for the toilet. Naturally this is not enough. For people who smoke - 4 hours without a cigarette is also a mockery. You go to Crimea, at much closer distances and then stops more often and longer.
We go further - of course we came across friendly drivers - smiling ones can’t say anything. But the speed is not more than 80, except for being late, we still managed to get lost in Kremenchug for an hour and a half.
The bus is normal, in principle comfortable, but there are no footrests.
Arrival.
We met in Sunny Beach. But Rep. Go Holiday since most had this host. Our - Lin tour will come, did not deign. We picked up a transfer - a minibus Mercy, normal. We were taken to the hotel further - figure it out for yourself. Anyway.
And then the most important thing began.

We arrived at the hotel around the beginning of the fourth day. While waiting for the “friendly” staff in complete frost, everyone is looking through you, until you wait for at least some kind of reaction, you will turn gray. In additional requirements, we asked the tour operator for a balcony overlooking the sea - for us it was important for a normal holiday. And, yes, we ordered a STUDIO room, that is, with a kitchenette. So, after about an hour they put us on the minus 1 floor, you know, and they say “there are no other free rooms” - we ask about a surcharge, just put us not in the basement - they say - no. Like, go look at the normal room and even have a balcony and a view of the sea, let's go look, there is a balcony, and even a small piece of the sea between the hotels that are visible on the first line, but there is no kitchen block, it simply does not exist, it is torn out of the wall with meat and wires stick out for him, but he is not. But sorry, we ordered a studio with a kitchen unit!!! ! And he is not. We are told - nyama, only here. We start calling, the body at the reception desk is naturally paid, they haven’t settled yet, but the grandmas are already knocking down, we call Tanya Ruseva - the representative who deals with us - (the host) - and she replies that she can’t help!!!!! ! ! ! Settle where they give, and they say say thank you! We call our travel agent, we hear only promises, no action. We call Mikhail Pasatsky, it’s also completely cold, no one can help with anything. There are no vacancies in the hotel. Manager - Vilena, a complete creature, boorish, psychopath, and so on. The staff at the reception is the same, including complete frost, no one can decide anything. So it’s wonderful that we spent 3 hours at the reception and this was after 35 hours of moving, where everyone just yelled at us and said - there are no other rooms !! ! The tour operator - news travel and the meeting party - Lin tour - are scammers who abandon their tourists, in such situations, they do not fulfill their obligations about the contract, I'm silent about the wishes, everyone is actively freezing and doing nothing. After 3 hours - fatigue took its toll, and I had to go to the minus 1 floor, to room No. 17, where there is NO KITCHEN UNIT, DECLARED TOUR OPERATORS, respectively, this is not a studio room and settles in it. Of course, we didn’t wait for help from the Lin tour or New Travel or the travel agent Horizontour Poltava tour, everyone stupidly kicked us off. The manager Vilena sent us in general, turned around and said that she could no longer listen that our room was without a kitchen and ran away to her office, where she locked herself with a key and did not open. At the reception we were told that they would compensate for dinner.
So, after 3.5 hours, we checked into a room on the minus ground floor without a kitchen, hungry and tired, went to dinner. Dinner - sucks, who has gastritis or a stomach ulcer - I don’t recommend eating - my stomach immediately ached - grilled sausages - complete poison, it’s impossible to eat, cheap spoiled minced meat, sooooo spicy, to this 3 salad-cucumber-tomato onion and cheese (there was no pepper) unseasoned, 2 pieces of watermelon (although it was delicious) and yuppies, a rare muck, besides, they dilute it to such an extent that pink yuppies are similar to potassium permanganate in taste. Before the settlement, even when Vilena freaked out, some other manager turned up. I don't remember the name. I listened - this is of course loudly said, because when glassy eyes look at you and occasionally briefly with obvious mockery say “well, yes” or ok” or “of course”, then there were no limits to the top of our indignation. the manager promised us that the next day we would be relocated, and now he is ready to sign the Act on the inconsistency of our number with the tour. When we drew up the Act, naturally, he refused to sign it, saying that if he signed it, then we would not be relocated until the end of the vacation. And so they say he promises that tomorrow we will have a good number.
As it turned out the next day, this manager, if I may say so, deals only with “owners and the sale of apartments to owners in this hotel, and he has no authority to solve our problem. The Host Party - Lin Tour represented by Tanya Ruseva - refused to come on the day of check-in to sign the Act, saying that her working hours are from 10.45-11.30 on Mon, Tue, Wed, Fri and Sun. And today she will not come, and will not sign anything.
The second day is the same holiday. Again we return to Vilena, who says that there are no free rooms - they will only be in 2-3 days. Live there. Get breakfast and dinner or go to another hotel - more precisely, to their other building - somewhere in the middle of nowhere on the mountain itself - and that's where you settle in a studio room, but here they can't move us. Naturally, I was not going to go up the mountain from line 10, after the promised 1000 meters to the beach and the first line, so we stayed in this building. Breakfast is bearable. Dinner - people don’t eat, it’s complete shit, the stomach and liver hurt instantly, feel sick, puffy, sorry for the details, but there’s no other way.

Day three - we live in the same place. And every day at the reception - we hear other indignant tourists, who during our 10 days of stay there - NEVER ANYONE FROM THE FIRST TIME HAS BEEN IN THE ORDERED ROOM. THERE IS NO KITCHEN THERE, THERE IS NO AIR CONDITIONER THERE, THERE ARE STUDIED IN THE STUDIO WHEN PEOPLE BOOKED A TWO-ROOM APARTMENT IN MARCH, ETC. That is, the hotel - both the tour operator and the host parties - DO NOT DO ANYTHING, THERE WAS NOT A SINGLE TOURIST SUFFICIENT WITH THIS HOTEL. When I’m sorry, I book a studio in which a kitchen block is declared - it should be there, I pay for it, or when a family with 2 small children arrives and they have an apartment and they are settled at two different ends of the hotel in studio rooms instead of apartments - this is already bestiality. And I'm not talking about conders that do not work according to tourists, refrigerators, the absence of a normal set of dishes that was promised, the absence of the promised washing machine for people and 1 terrible iron for the entire huge hotel at the reception.
Beach.
Umbrellas, sun loungers - all for 8 lev apiece. The beach is small. No declared first line - 150 meters to the beach in a wasteland. BUT in front of the nose of the hotel there are other hotels (Cassa Real and Royal Bay) a couple of buildings, here they are on the first line. They close the Royal Palm almost the entire view of the sea, in fact, the Royal Palm has a second tench. The beach is sooo small, occupied by paid umbrellas and sunbeds by 70%, another 10% is the huge hanging sunbeds of the real cash register, apartments that are not rented out, but belong to the owners of the appart. These same “masters of life” don’t let people in at a distance of 3 meters around this sunbed, there is nowhere to lie, because a caring dude on the beach furnishes these sunbeds with other sun loungers in a circle, so that God forbid, blue-blooded Russians are not blocked the way to the sea is our tourists, although the beach is not theirs, it is public. In short, there is practically nowhere to lie, there are seas of people on the beach, everyone huddles on thin strips of sand. The beach is dirty, very dirty, no one cleans up, papers, cigarette butts are everywhere, there are bottles.
Finally, the fourth day and we are moved to the 3rd floor in room 153 with a kitchenette and a balcony overlooking the sea.

And so the number. It was promised that the hotel is 3 *, in fact 2 *!!!!!!!!!!!!!! ! The room is the promised studio of 42 squares, in fact 23-25 ​ ​ squares maximum with a corridor and a toilet together!! ! (I had a tape measure on the keychain from the keys of my house - we measured it). Number - we ordered 2 x local, plus the possibility of an additional 3 people in the descriptions of the room. Arrived, there are 3 beds, and two are the same, the third is lower than the others, butted to each other, these 3 beds occupy 75% of the total area of ​ ​ ​ ​ the entire room, there is nowhere to turn in general !! ! No one even thought to take the bed even after our requests. Well, the room itself, in fact, like the hotel itself, as real estate is not bad. Well, if not for the staff and other nuances. The rooms are cleaned badly, very badly, they brought a dirty mop in the middle of the room and that's it. Mirrors, toilets, floor in the toilet and balconies no one washes. For 10 days, linen and towels, which, by the way, are white, were changed only once, and then after a request from the maids. Cleaning of the room except for a dirty mop is carried out in the change of garbage bags. And that's it. Conder tech - since there was no output wire on the balcony, there was water, ankle-deep, the hotel employee who was doing the repairs said that he could not do anything, just substitute a cut-off 5 liter bottle. Farther. The balcony, it is overlooking the sea, but if you, God forbid, are more than 50 in size, you won’t fit on the balcony, the balcony is a maximum of a meter wide, or even all 80 cm - very narrow, there is nowhere to turn. 45% of the balcony was occupied by a dryer (this is in length), the rest is 2 plastic chairs and the same table. All tight. It's impossible to sit on the balcony.
Toilet shower. Well, not only that no one washes it. So also the shower is a hole in the floor. The drain is clogged, no one responds to a request to clean the drain, so if you go to the toilet within an hour after someone has taken a shower, then there will be water, all over this room, you are sitting on the toilet, and your feet are in water from a shower. There is not a single shelf in the toilet, so if you decide to put shampoo, soap, paste, cream, balm on the floor. They promised that there would be a set of cosmetics in the room. So, this is 2 soaps, and 2 small sachets of shampoo for two people for the whole stay.
Another number, they promised a 3 * hotel, the room is actually 2 * !!!!!!!!!
The staff is boorish, and that’s all, they don’t care about tourists, no one listens to you, the hotel manager, the guy, when we talked with him, he began to close his ears - with the words - I can’t hear you !!! ! Where have you seen it! ! Where is the notorious Bulgarian hospitality - FORGET!!!
There is only 1 normal person in the HOTEL - girl Nadya - she really works only as an agency for selling apartments in this hotel, but she smiles, she is friendly, she tried to help us with solving problems by number, she contacted this host Mikhail Pasatsky.
The territory of the hotel.
Nothing to say here. Small, but clean, cozy, and pretty. There are 2 pools around them sunbeds and umbrellas - free of charge - of course they are not enough for 1/10 of the vacationers, but we then went to the sea, and not lying around the pool, so we didn’t care. There is a "type" playground, although this is of course nonsense - one seedy slide, and 2 swings - this is not a playground. There is a lobby bar. Beer is not more expensive than in the city. But Mojito - sucks - 3 leaves of mint, instead of lime - 4 pieces of lemon.
Swimming pool.

It is written that in the pool please do not swim after 20.00. We went to the reception, found out why you can’t swim, the girl at the reception called, according to her, the administrator, and she told her that you can swim but at your own responsibility, since there is no lifeguard after 8 pm. But we are adults, we know how to swim, we don’t need a lifeguard, especially since there is no depth in the pools more than up to the neck. My height is 162. Therefore, we were told that we can swim after 8 pm but without a lifeguard. Although, to be honest, it was never seen there even during the day.
We came on the last day in the evening to swim, we didn’t make noise, we weren’t drunk, absolutely moreover, we came with a camera, take a picture and jump at night in the pool. With backlight. IT WAS NOT HERE!!!!!!! ! A boy flew up to us with the words, you can’t swim, the manager just called me and said that you can’t swim at night. When we tried to culturally explain to him that we were told that it was possible, he did not even try to hear us. Only yelled - that it is impossible. Then more interesting. The manager, a boy who deals with the owners of the apartments, came up and also began to tell what was not allowed, we tried to explain to him that a day ago they told us that it was possible, without result, they began to threaten us that they would call the police, they say we do not violate the order. In short, the rest is terrible, and on the last day we were spoiled like that.
The hotel itself is tolerable, a good location on the edge of the city. Quiet, calm, no discos, no music, close to the beach. BUT THIS IS NOT THE FIRST LINE, IT IS NOT 3*, NOBODY HAS BEEN INSTALLED FROM THE FIRST TIME AND FROM THE FIRST DAY IN THE ROOM THAT PEOPLE RESERVED, THE STAFF IS LADY, FULL OF NO SHIT, ON TOURISTS EVERYBODY SHIT. Rest was terrible.
Yes, to the Marina Deneuve - 35 minutes on foot, to the city center - 25-30 minutes on foot.
A few words about the friendliness of the Bulgarians.
We may have been unlucky, but we were not alone. We are shocked. What kindness is there. When the conductor on the bus gives change from 20 to 1 lev in small change !!!!!!!! ! while holding bills in her hands, and to the request not to scoff and give a bill, she answered - I don’t understand and continued to count the little things.
Merchants. Forget about smiling - everyone in stores, especially in fruit shops, looks like you didn’t bring them money for purchases, but came to steal something. Friendly men only in the butcher shop and a couple of supermarkets.
Excursions.

There is nothing to see in Bulgaria. We bought excursions from the travel agency Irena Tsoneva, praised by 2 people in the reviews, which is located at the end of the main street Tsar Simeon.
Crimea is much more beautiful. And who was in Budva in Montenegro or in Croatia in Dubrovnik, as we will understand me
First, we went ourselves to the vaunted city of Nessebar.
There is no smell of antiquity there, everything is dull and poor, 90% of the street area is occupied by stalls. All the churches are ruined - just a bluff, since it turns out that they are restored in our time, just from the stones from which they were built in the old days, in some places everything is reported with bricks of our time. Not impressive
First excursion – “Sozopol – river Murmurs”

Sozopol is the same Nessebar, only without so many shops. All the same ruins - of the same historical period, which have been preserved in pieces a meter and a half above the ground - everything that is higher than the line of iron on the walls - is also built now, from the materials of these ruins. The guide - yes, Russian-speaking, but not interesting, according to her, in general, all the Slavs descended from the Bulgarians and so on. Moreover, the promised Russian-speaking group, so to speak, was not on the bus, Russians, Poles and Czechs were more tolerably gathered - for whom the tour was dubbed. Listening to a parallel story all the way is hard. Dinner. The restaurant Windmill is not tasty. Shopska salad was served, not much, a jug of water for 8 people, for the first - bean soup, which is bitter and because it contains some seasonings, there is nothing in it except the broth and the beans themselves, it is not possible to eat, for the second - meat vegetables in pots are also not tasty, not only is it all cold, but vegetables are potatoes, a piece of pepper and peas, and this is after bean soup. Moreover, they brought me meat in a pot with hair, I showed the waiter with a request to replace it, he snorted with displeasure and went to change it. The process of replacing the dish was visible, the hair was taken out of the plate, the dish remaining on the plate was raked back into the pot with a fork, the plate was rinsed (and badly) and it was brought back! Horror, and this is the service, this is the hospitality of the Bulgarians???
Then a boat trip along the Ropotamo River.
A boat without awnings - the heat is utter, the speed is low, there is no wind, the boat is old, the river, but the river, watch and cry. There is nothing to see, but any river in Ukraine is much more picturesque than this one, nothing remarkable, absolutely not beautiful, turtles... well... ordinary river turtles sitting in the sun, is this an excursion?? ? Further along the route Burgas. There is no excursion there. They brought you, dropped you off in the middle of the city, and said the time of collection, and then walk on your own, the guide does not tell or show anything, just stupidly wasted time. There is also nothing to look down the street on which they land, an ordinary city.
The second excursion is “Stone Forest (Driven Stones) – Varna – Aladzha Monastery”.
“The stone forest is, in principle, tolerable, even a little interesting, an unusual phenomenon of nature that a person has not touched, BUT a guide will bring you, drop you off, some girl will lead you out there who will tell you for 5-7 minutes what kind of stones there are and what is in them you can see AND EVERYTHING, then go again yourself, the guide does not say anything, well, we went for a walk, we look, and there is also an excursion group - another, another company, I don’t know. Some kind of guide walks there, talks about stones, their shapes, legends, packs those stones that the girl at the entrance told you about in 5 minutes, their guide leads people, tells legends, so we asked her, it’s too late , but the woman showed us everything, and told us at least something, and our guide chicken was staggering around at that time.

Varna. This is the same Burgas - a bus tour - it's loudly said - it's a 5-7 minute drive along two streets of the city that you arrive on the way to the restaurant - where the bus goes, not even for a second slowing down, they poke you - this is a museum, this is a maritime school , this is an economic university, this is an opera. ALL. The whole excursion. We stop, we stop by the monastery of the Assumption of the Blessed Virgin Mary. Our guide says - well, how can I help you, there are questions - no, - well, I went to the grocery store to be stingy, and you go to the monastery, meeting at the same place by the bus. ALL. The guide of the Poles - starts a monastery, tells them something, and we climb ourselves.
Dinner. I don't remember much, it's tolerable, but nothing tasty. They didn't even give me water.
Aladzha Monastery is rocky. You can see the rich imagination of the Bulgarians about rock monasteries, again, whoever was in Montenegro in a rock monastery will understand me, there is a monastery there, and these are just passages in limestone rock carved by monks, stupidly corridors, with a couple of rooms - a refectory, a prayer room, and etc. Nothing mind blowing. Light show in the monastery. HM. Huh, well, you can't call it a light show, it's just a film that is broadcast on the wall of the monastery in the evening with small patterns of lighting effects, scarcely....
On the first excursion we passed through Pomorie, Ravda and Ahiloy. (people gathered there). Lord, this is a quiet horror, especially Pomorie and Akhila - this is a complete trash, we don’t have this, this is such socialism, full of the USSR, only with dirt, trash cans filled with garbage, roadsides and asphalt roads strewn with garbage, killed by hotels, in short, it’s such a nightmare , such a dirty, untidy, terrible sovdepiya that your hair will stand on end.
Output. It is not worth going to Bulgaria for impressions and excursions. NOTHING BEAUTIFUL AND INTERESTING. This is a purely beach holiday - where you come - and on the beach at the hotel, etc. everywhere there are only Russians, there is no smell of foreign countries. The staff is not polite, rude, the Royal Palm staff generally do not care about everything and everyone, the hotel is tolerable, but does not meet the stated parameters, you will not be accommodated in the room you booked, the beach is dirty, small, although close to the beach.