Imperial Palace Hotel & Spa 5*– Reviews

39
Rating 4.510
based on
39 reviews
№84 in the hotel rating Sunny Beach
5.5 Rooms
4.7 Service
4.9 Cleanliness
5.0 Food
5.2 Amenities
Imperial Palace Hotel & Spa 5* is located in the resort of Sunny Beach, just 30 meters from the Black Sea coast. The hotel was opened in 2003, the last renovation was carried out in 2016. The historic part of Nessebar is only 7 km away. This hotel is suitable for both families and couples.More →
аватар didyk1
 •  traveled 3 years ago
Rating 2.0
If you want to spoil your vacation, welcome here! Sun loungers are paid and you need to take them from 5.00 in the morning!! ! There are never any places near the pool! Parking is paid - there are no places, if you really want the car to be not 5 km from the hotel, but closer, you have to pay a rude valet who talks to you like. … More ▾ If you want to spoil your vacation, welcome here! Sun loungers are paid and you need to take them from 5.00 in the morning!! ! There are never any places near the pool! Parking is paid - there are no places, if you really want the car to be not 5 km from the hotel, but closer, you have to pay a rude valet who talks to you like. . . The main valet is a rude boor!! ! And no one can influence him!
In the restaurant, the plates are dirty through one, the appliances are stained, everything is like for pigs! And the fact that it is safe here during a pandemic is out of the question !! !
Вот такие тарелки чистые в ресторане
аватар Tatjana526190
 •  traveled 5 years ago
Rating 7.0
The hotel is on the first line, beautiful, that's why we chose it, cheaper than Turkey. I liked the sea, the coast is good. We liked everything, considering its price, the sea is the main thing, and the rest is in order. Thank you all very much … More ▾ The hotel is on the first line, beautiful, that's why we chose it, cheaper than Turkey. I liked the sea, the coast is good. We liked everything, considering its price, the sea is the main thing, and the rest is in order. Thank you all very much
аватар Miraklia
 •  traveled 6 years ago
Rating 7.0
we liked the rest in this hotel, a very comfortable pool for children, excellent animation, the food is very good, for every taste. Housekeeping is lame on both legs, but otherwise no worse than in other hotels … More ▾ we liked the rest in this hotel, a very comfortable pool for children, excellent animation, the food is very good, for every taste. Housekeeping is lame on both legs, but otherwise no worse than in other hotels
аватар ugagroexportua
 •  traveled 6 years ago
Rating 1.0
Dear vacationers! I share the bitter experience of living in this hotel, despite my 5 stars on the second day of rest from the parking lot of this hotel, MY CAR was STOLEN!!! The workers could not do anything, waving their arms, tell me how it happens that you can steal a car from the parking lot of a five-star … More ▾ Dear vacationers! I share the bitter experience of living in this hotel, despite my 5 stars on the second day of rest from the parking lot of this hotel, MY CAR was STOLEN!!! The workers could not do anything, waving their arms, tell me how it happens that you can steal a car from the parking lot of a five-star hotel, where are the security, cameras, operational actions of the employees of this almshouse??! !
аватар ssmolent
The first half of the rest is spent searching for an answer to the question "Can the pluses somehow compensate for the obvious failures of the hotel? " After a little rest and soaking in the philosophical acceptance of the situation, you begin to appreciate what you have, and as a result, it’s even a pity to leave somewhere. … More ▾ The first half of the rest is spent searching for an answer to the question "Can the pluses somehow compensate for the obvious failures of the hotel? " After a little rest and soaking in the philosophical acceptance of the situation, you begin to appreciate what you have, and as a result, it’s even a pity to leave somewhere.

PROS
- Very friendly staff, everyone tries to please and please
- The food is plentiful and you can choose a menu for every taste
- Our room was very large. On the last floor under a mezzanine roof, so almost double
- Cleaned pretty clean and almost every day
- WiFi is available. Let not fast, but it is quite possible to view the mail
- As close to the coast as possible
- The sand is fine, cleaned every day with special seeders

CONS - Basically, all the shortcomings relate to the technical condition of the hotel:
- On the 9th floor during peak hours (17.00-21.00) there was no water at all, let alone warm
- No beach towels provided
- Elevators are very slow and often break down.
Some elevators are simply in a very bad condition (dirty, with trimmed sheathing, a piece of soiled linoleum or dirty carpet may lie on the floor, in one elevator the control panel was torn off)
- No air conditioning, no TV, no mini-fridge in our room
- Low-quality soft drinks (coffee, tea)

Tips if you have already chosen this hotel:
1) Be sure to take a room with a sea view. It's 100% fun
2) Choose a lower floor if you are not ready to walk to the 6th-9th floors. By the way, it is not so difficult if you want to get an exclusive view of the sea. But don't rely too much on elevators. Or be patient.
3) Sign up for dinner at a restaurant in the snack bar area (near the SPA). You can take a break from the hustle and bustle of the evening. The food is tasty.
4) Take beach towels with you. They are not given at all.
5) Keep a few large water bottles in case you run out of taps in the evenings
6) Also - as always - let's tip. No one asks, but the staff is great.

As an alternative, we walked along the coast and looked at what is generally on the first line. Helena Sands attracted attention, beautiful and modern - but it seemed that in the evening it was very stuffy inside because of the hedge. Magestic is really modern and technically perfect, with a large territory. Perhaps, if you go to Sunny Beach, then Magestic would be the next option.

Victoria wouldn't take the risk again. Although this option was somewhere interesting. A mixture of all possible styles in design - Central African, Greek, Egyptian, Empire gilding, wicker furniture, antique couches, Chinese vases, Japanese ekibans. The feeling that I got on a pirate ship, or in a magpie's nest, where the owners bring everything that they found interesting at furniture auctions. And in all this you can walk right in swimming trunks.
In Magestic, I think I would have to wear shorts at least.
аватар Duktori
 •  traveled 9 years ago
Rating 1.0
I’ll start from the first minute of arrival in the room, the air conditioner didn’t work, they started calling, but they dropped us when they went down, they told us that the master would come tomorrow and that it wasn’t terrible that he didn’t work, the room was dirty everywhere, dust, fragments … More ▾ I’ll start from the first minute of arrival in the room, the air conditioner didn’t work, they started calling, but they dropped us when they went down, they told us that the master would come tomorrow and that it wasn’t terrible that he didn’t work, the room was dirty everywhere, dust, fragments flowed down, dirty towels, bedding in blood, the hair dryer is dirty wrapped with adhesive tape, the TV is a box that does not work, there is no wi-fi, the balcony is clogged with birds, the bathroom is dirty, sticky paper in the form of a cake about 10-15 cm is funny on the ceramics in the bathroom, we asked that they come and clean it in first of all, they showed the bathroom, to which they answered us BECAUSE OF THIS, YOU CALLED ME?? ? COULD NOT SUFFER UNTIL TOMORROW? ? The attitude is boorish, the food is disgusting, the dishes are dirty, for three days they have never changed the linen (((((((((((((((((((((((((((((((((((((((((((((((((((((((((I had to go to the break and change the bed on my own, because it's not possible to sleep on what we had on the beds, the last in the evening the lights went out in the room, they came to repair it only after three hours ((((with a dissatisfied face! If I were offered to go there again and for free, then I would not go back there for anything! I do not recommend going there, it was wasted money , nerves and time ! All this was photographed but unfortunately I could not add all the photos
столик возле кровати вид кровати с боку зеркало покрытое пылью Это задняя часть холодильника
аватар azimov.roza
 •  traveled 9 years ago
Rating 1.0
YESTERDAY I RETURNED FROM BULGARIA ORDERED A HOTEL VICTORIA PALACE 5 STARS I READ THE COMMENTS AND I DID NOT BELIEVE I THOUGHT THAT I WILL NOT PLEASE EVERYONE BUT UNFORTUNATELY WE WILL REMEMBER THIS TRIP AS A TERRIBLE DREAM THE HOTEL DOES NOT MEET EVEN ONE STAR VERY DIRTY. SERVICE BAD FOOD NOT GOOD FLOOR OF THE HOTEL EVERYBODY WAS IN THE MEDICAL CENTER VOMITING TEMPERATURE ETC THE ADMINISTRATION SCREAMED THAT IT IS A VIRUS BUT AS ONLY IS THE VIRUS IN THIS HOTEL? MY CHILD 2 DAYS WAS UNDER A DROPPER AND THEN THE DOCTOR SAID IT IS IMPOSSIBLE IN THE SUN AT THE SEA AND IN THE POOL. … More ▾ YESTERDAY I RETURNED FROM BULGARIA ORDERED A HOTEL VICTORIA PALACE 5 STARS I READ THE COMMENTS AND I DID NOT BELIEVE I THOUGHT THAT I WILL NOT PLEASE EVERYONE BUT UNFORTUNATELY WE WILL REMEMBER THIS TRIP AS A TERRIBLE DREAM THE HOTEL DOES NOT MEET EVEN ONE STAR VERY DIRTY. SERVICE BAD FOOD NOT GOOD FLOOR OF THE HOTEL EVERYBODY WAS IN THE MEDICAL CENTER VOMITING TEMPERATURE ETC THE ADMINISTRATION SCREAMED THAT IT IS A VIRUS BUT AS ONLY
IS THE VIRUS IN THIS HOTEL? MY CHILD 2 DAYS WAS UNDER A DROPPER AND THEN THE DOCTOR SAID IT IS IMPOSSIBLE IN THE SUN AT THE SEA AND IN THE POOL. EAT ONLY TEA WITH RUSHERS BUT IT WAS ALL INCLUSIVE WE SAT 3 DAYS IN THE ROOM. AND SO HALF THE HOTEL. IN ONE WORD, BELIEVE THE COMMENTS WHAT THEY SAY DO NOT WANT TO SPINE YOUR HOLIDAY DO NOT GO TO THIS HOTEL
аватар oleseaivancenco
 •  traveled 10 years ago
Rating 1.0
just awful !!!!!!!!!!!!!!!!!!!!!!!!!!!! NO service . . they don’t change the towels, they didn’t do the cleaning of the room at all, they asked for shampoo several times and nothing, they went to the market and spent the money, the plates in the dining room were dirty and I had to wipe them every day (it was very unpleasant to eat there), the territory is dirty , you can endlessly complain to the administration and no result. … More ▾ just awful !!!!!!!!!!!!!!!!!!!!!!!!!!!!
NO service . . they don’t change the towels, they didn’t do the cleaning of the room at all, they asked for shampoo several times and nothing, they went to the market and spent the money, the plates in the dining room were dirty and I had to wipe them every day (it was very unpleasant to eat there), the territory is dirty , you can endlessly complain to the administration and no result. Only the nerves were spoiled and not a drop of rest, the whole holiday was swearing, and not only our family, but most of the vacationers.
аватар
 •  traveled 11 years ago
Rating 1.0
The hotel does not live up to the 5 stars that adorn the majestic crown. The room is not cleaned at all (in fairness, it should be noted that after the request and the tip, the room was still vacuumed, but not the balcony). There are no bathrobes and slippers, towels are changed again after a reminder (it is better not to change, as a rare towel without stains). … More ▾ The hotel does not live up to the 5 stars that adorn the majestic crown. The room is not cleaned at all (in fairness, it should be noted that after the request and the tip, the room was still vacuumed, but not the balcony). There are no bathrobes and slippers, towels are changed again after a reminder (it is better not to change, as a rare towel without stains). If you run out of soap or shampoo, buy at the store, because relying on the hotel you will remain unwashed (although toilet paper was provided regularly). The bathroom wasn't cleaned as well (but the trash was taken out daily), the drain was in all likelihood clogged as water was leaking out of the tub like in slow motion. The bed linen was spotless but torn. You won't believe it in the dining room called the Hollywood restaurant: the dishes are, to put it mildly, poorly washed. In all likelihood, they did not have time to wash it cleanly, since the number clearly did not correspond to the number of vacationers. And get ready for a serious struggle “for a place in the sun”, due to the lack of free tables (and Europeans are not good-natured Asians, they do not want, with very rare exceptions, to see outsiders in an empty place at the tables they occupy), due to the completely inexplicable the ratio of salt and pepper shakers with the number of tables. I omit such trifles as food that has no taste, the waiters shaking food crumbs from the table onto the floor, and even with their hands, etc. , etc. The fact that the hotel has its own beach is complete nonsense. The beach does not belong to the hotel, and it is paid (a little more than $ 7). By the way, the water in the sea is muddy. And this information is for the citizens of Armenia: do not contact the Geografic Travel agency, because it does not have complete information about the places that it recommends for recreation.
Review from — vOtpusk.ru
аватар Sahno207
 •  traveled 11 years ago
Rating 2.0
Stayed in August with my daughter. Entering the hall, we were delighted with the beautiful hotel, decorated in African style. We were quickly settled in a room, and here the beauty and luxury quickly disappeared. The room has a terrible smell of sewerage, in the bathroom the tiles are covered with mold, antediluvian plumbing, in the room there are chewing gum on the walls. … More ▾ Stayed in August with my daughter.
Entering the hall, we were delighted with the beautiful hotel, decorated in African style. We were quickly settled in a room, and here the beauty and luxury quickly disappeared.
The room has a terrible smell of sewerage, in the bathroom the tiles are covered with mold, antediluvian plumbing, in the room there are chewing gum on the walls. The hotel needs a good repair for a long time!
The room was cleaned every three or even four days, the towels were dirty, the bed linen was gray, washed to holes.
At the reception, no one reacted to the comments, they were openly rude, like Russian pigs because of us, the Germans and the British do not want to come here. Vacationers scandalized every day.
There are not enough sun loungers by the pool, if you want to lie under an umbrella, get up at 6 am and sit near so that your towel is not thrown into a pile of the same towels. Pool towels are not provided, so bring your own.
The pool is dirty, small children pee directly into the pool. The food is monotonous, not tasty, the dishes in the restaurant are all chipped, you won’t find whole plates, a safe in the room for a fee. seems possible. If you want high-speed Internet in the room, then please pay.
In general, the vacation turned out to be not as expected. The hotel does not even pull for three stars, not to mention five. We will not go to Bulgaria to rest anymore. So, dear tourists, think about whether to go to such a hotel, it is not worth that kind of money!
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avatar Notika77
The phone number of Victoria Palace, which is on the site is invalid, they do not answer It is very urgent to call them to somehow contact them.
7 years ago  •  4 subscribers 2 answers
avatar Notika77
This phone number does not answer do not pick up the phone.
7 years ago  •  2 subscribers 1 answer
avatar Notika77
Good day. We stayed in Bulgaria Sunny Beach Victoria Palace hotel. The child forgot the phone at the reception. Phone number at the reception. How can they give me the phone.
7 years ago  •  3 subscribers 2 answers
avatar Vadyny
how much is a ticket for two for seven days from 1.07 to 8.07. 2013 all inclusive flight from Kyiv
12 years ago  •  6 subscribers 7 answers
avatar rita.kuznetsova
Hey! I want to go there in Bulgaria. but can you camp? I'm wondering how much it costs?
12 years ago  •  3 subscribers 2 answers
HOTEL EXPERTS
Attractions

Imperial Palace Hotel & Spa 5* расположен на курорте Солнечный берег, всего в 30 м от побережья Чёрного моря. Отель был открыт в 2003 году, последняя реновация проводилась в 2016 году. Историческая часть города Несебыра находится всего в 7 км от отеля. Этот отель подойдёт как для семейного отдыха, так и для пар.

Location Отель находится в 39 км от международного аэропорта Бургас, в cеверной части курорта Солнечный берег, в 4,8 км от его центра.
Description of the beach Муниципальный песчаный пляж расположен в 100 м от отеля.
  • 1st line
  • city ​​beach
  • sand beach
In a hotel

Открытый бассейн (работает по сезонам), терраса для загара, сад, главный ресторан Hollywood (на 300 мест), ресторан Victoria, ресторан a`la carte La Gondola, лобби-бар Safari, бар у бассейна Palma, Ирландский бар, бар Mezzanie, круглосуточная стойка регистрации, мини-маркет на территории, допускается размещение домашних животных.

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • indoor pool
  • car rental
  • free wi-fi
  • elevator
  • laundry
  • hairdresser/beauty salon
  • accommodation with animals
  • non-smoking rooms
  • currency exchange
  • payment by payment cards
For kids Игровая комната, настольные игры и/или пазлы.
  • children's swimming pool
  • playground
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports Общий лаундж/гостиная с телевизором, мини-гольф, дартс, караоке.
  • volleyball  FREE 
  • gym
  • aerobics
  • water activities
  • animation
  • organization of excursions
Description of rooms

Номерной фонд отеля насчитывает 545 номеров. Категории номеров: Superior Sea View, Standard Without Balcony, Studio Sea View, Promo Room, Superior Park View, Maisonette, Standard Sea View, Standard Park View.

In the rooms

Собственная ванная комната, душ/ванна, туалетно-косметические принадлежности (единоразовое пополнение), фен, кондиционер, телефон, мини-холодильник, спутниковое ТВ, сейф.

  • bath / shower
  • hair dryer
  • safe
  • air conditioner
  • cable/satellite TV
  • phone
  • balcony/terrace (not in all rooms)
The address Sunny Beach, 8240 Солнечный Берег, Болгария.
Phones: +359 700 18 411
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. Рядом с отелем находится городской песчаный пляж.
Какие развлечения есть в отеле?
Для поддержания хорошей физической формы отель предлагает посетить тренажерный зал, аэробикой. В отеле есть водные развлечения. О том чтобы Вы ни минуты не скучали позаботится анимация. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Детские стульчики для кормления Ваших малышей всегда под рукой.