Потрепали нервы (( Got on my nerves :(

I'll start right away with the fact that the Marvel Hotel does not pull on 4 stars. This is a solid trio. The rooms are leaking toilets and faucets, huge cracks in the walls, no clothes dryers and herds of ants running around. And it is extremely unsafe to be on the balconies - the sides stagger, the windows are very weakly fixed....
Our holiday began with the wildest frustration. Having reached the reception at 10 pm, we (myself, my husband and son) happily waited for accommodation. A very helpful young man took our passports and gave us the keys to our room. He said "welcom" and we happily jumped to check in. Entering the room would have been wildly dumbfounded. Back in February, we paid for the reservation through a travel agency and booked a two-room apartment with a sea view!! ! And we are settled in a one-room suite with a view of... f * ny. At first we thought that the reception had accidentally made a mistake and went to report it. But what we heard horrified us..... We were told "there are no apartments...... they will be vacated only after 13 days. " We are shocked! What a 13. . . we came here for only 10 and how can there not be a room if we booked it well in advance. On this at the reception only shrugged. The next morning we went to argue with the marketing manager. I will immediately note that the Bulgarians are extremely cunning, dodgy people with a very dismissive attitude towards Russian-speaking tourists. We had already stopped talking calmly when we heard for the hundredth time that our number was not available. We already yelled at the whole hotel. We took out the brain of everyone who was there, both at the reception and the manager. As a result, we were told that in...... 3 days one apartment would be free and added "either so... or pack your things and go look for another hotel. " I had to live in a completely terrible room for 3 days..... it stank of dampness and sculls. On the balcony, the side rested on 2 bolts and staggered...... and we were on the 7th floor. A nightmare. Somehow, washing down with champagne, we lived for 3 days in this smelly room. After 3 days we went to knock out our apartment promised to us! and here it’s not without problems..... he again had to be knocked out with a fight and screams. But somehow it happened..... We got an apartment with a sea view. But in the room there was a lot of hair on the carpet, the drain in the bathroom was clogged with the hair of an obviously balding blonde, and therefore the water almost did not drain, and at the same time the toilet flowed all the time and the floor was flooded. And on the balcony herds of ants. Bedding and towels were changed frequently. But one more thing, the hotel, knowing that 3 people are occupied in this room, provided only 2 chairs and 2 glasses for the room. With a fight, I had to knock out the third. Taki lived the remaining 7 days. The rest was quite all good. And the pool at the hotel and the bar and the sea and the beach. And in the restaurant (we had all inclusive) the food was very tasty, somehow at home. Although of course this is no longer a restaurant, but a canteen. But that's not the point anymore. Something like this...... it seems that we had a good rest, after the "" war ", but the sediment remained. And I will not tell you that the Bulgarians did not want to provide us with written confirmation that we were provided with another number. After all, we later wanted to receive a refund from our travel agency on arrival of the difference in the cost of rooms. We had to go to the Bulgarian office ourselves to get a written confirmation, of course they gave it to us, but refused to put a stamp on it..... In general, 50/50..... and rested and pulled out all the nerves... .