The hotel is disgusting, it should be settled for survival

Written: 2 august 2016
Travel time: 1 — 8 july 2016
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 2.0
Food: 2.0
Amenities: 5.0
Settled somewhere at 14.30. We went into the room and died. He probably had never been vacuumed, on the beds there were one shabby rag for each, in the bathroom there were half-empty gels. But, thank God, the room was not ordered by us with a sea view and at my request it was changed. True, we had to wait a bit while someone tried to get a beach towel.
By the way, regarding towels, I also had an interesting experience, but I immediately realized that I needed to be patient on this "rest". I can say that it is not easy to get them. At the reception, they immediately answer that they are not. When asked when they will be or how it can be done (everyone asks similar questions), the young lady indifferently throws "I don't know" and multiplies the questioner by zero (this is a typical reaction of the staff there). The Russians immediately begin to scandal. In general, I was “lucky” with a towel on the very first day: I took towels, there were only 3 of them at the reception, exactly as it should be. But I couldn’t even imagine (I saw on the beach) that in a 4+ hotel they would give shabby towels with holes and pretty decent ones (up to 3 cm in diameter). Only one was intact. Besides, they were all different. The feeling that they just collected everything at home, everything that they were going to put into scrap, but they brought it here out of poverty.
The number has been changed. It was cleaner, it no longer had such a strong humidity in the air, but the balcony did not close. No one cleaned the room for the whole stay even once. There were already 2 towels for each. The bed was never changed either. Clean towels and toilet paper had to beg for two days. The answer was also: no. The maid said that she was given 3 small towels and 5 large ones for the day (and the floor is long) and tried to slip one gray shabby rag. But the next day we were somehow lucky and she gave some pretty white towels. In the bathroom, instead of hooks and shelves, there are only holes in the walls. In the room, the ceiling is cracking, the skirting boards are not glued to it well.... In general, the room is shabby. Near the elevator, the walls are painted: "Rostov-on-Don, I love you, " etc. I saw this for the first time in my 50 years.

And yet, this hotel is a hotel of queues. The queue for the elevator, in the restaurant, etc. That is, formally there are services, but it is impossible to use them. Many walked. But in this case, you can, but what to do in a restaurant and in other cases?
The restaurant has a wild queue and dirt, where the offered dishes are located. So, for example, the pasta that was scattered at lunch near their "trough" was lying around in the evening, but there were already other pasta in the "trough". Similarly, there were placers of potatoes. No one thought to clean up. Dishes were displayed in broken piles, sometimes a quarter of a plate was missing. The waiters are just exotic. Feeling as if the homeless were launched. They are terribly tattered, dirty, crumpled. They said they were Romanians. With their hands right through the plates of visitors on the table stretch. Someone could not stand it, shouted that they removed their hands. There are no tablecloths on the tables, Soviet oilcloths (hotel 4+! ). There are no cups. Idea: go with your own!! ! Only in the morning something like mugs. Nobody saw teaspoons here at all. Ice cream should be eaten with a tablespoon. The cook is very bad, often oversalted and not tasty. However, many write about it. All this against the backdrop of a terrible queue, or rather several queues (for the main course and tea and coffee).
There is never any dishes in the lobby bar. If you are lucky 2-3 mugs (just imagine: espresso from a 300-gram mug! ), Maybe 1. There is the same homeless bartender in charge. The husband asked to pour 2 cups of water (they were poured into disposable ones), so he poured 2 glasses of vodka for him. The husband said that he did not ask for this, and he says to him: "Drink. " Husband: "Drink yourself. " Answer: I love whiskey. Then we took a closer look, and there it was designed for degraded alcoholics.
Then they tried to just take water and quickly leave.

The beach is also described quite accurately. I can add from myself that they don’t clean it either: the sand is dirty - cigarette butts, cups... There are no toilets on the beach, which is probably why we saw how Russians (Muscovites) of a child, about 5 years old, sent for the last row of sun loungers under the wall to go to the toilet.
The Internet also exists only formally. It is impossible to use them. Neither in our hotel, nor in the neighboring one. If at some time it was possible to send a message, then this is normal. Mail is almost impossible to talk too.
We saw how at the reception they dealt with theft in the rooms of the children of some maid. Later, this teacher and I somehow crossed paths, she said that the child caught the maid in the hot, so she pushed him. But all is well thanks to this teacher over. She already went up with her son to the 8th floor, and there it was like a gypsy camp. It's good that the teacher is smart. I demanded to call the police and a representative of the consulate. So the child was returned the money for the stolen goods.
Tired of this "vacation". Added to the draft some wicked Russians, who often scandalized everywhere. In general, we happily waited for objections home.
Never before in Bulgaria had such a bad rest. Always clean, great service.
Translated automatically from Russian. View original