Худший отель! Worst hotel!

I never write reviews, but after this trip I had to write. When I was choosing a hotel, I read reviews and thought that people were just finding fault, after looking at beautiful photos of the hotel and rooms, I decided that I needed to go here. And I was very mistaken, I will remember this vacation for a long time and I will definitely never return to Bulgaria. I consider myself an absolutely picky person, I don’t need frills in food or some kind of personal attention from the staff, I just wanted to go to the sea with my husband in the summer. We paid very good money for a week of living and left with the thought that it would be better not to go anywhere at all. Arriving at the hotel, we were dropped off with suitcases and told to wait, we stood like that for exactly an hour! No one approached us, did not explain, we went to the hotel, which was nearby, and asked for someone to pick us up or at least tell us where to go, the only thing we were told was to wait! And this is just the beginning. . . Finally, we were taken upstairs to the hotel, at the reception they neither greeted us nor apologized, they didn’t say anything at all. . . Silently they gave two cards from the room with disgruntled faces and that's it.... When we got up to the room, which really looked beautiful, we almost suffocated. The room smells strongly of sewage. . . so much so that it hurts the eyes.....and so stink all 7 days. . . This impossible smell is even impossible to put into words + a broken mirror in the bathroom and a toilet seat. I will not go into details about visitors to other hotels on "VIP sunbeds" and entering the sea with very large stones that cut their legs, while the beach is not cleaned, a lot of gobies and small debris. The staff absolutely do not care about you, they do not like you. The food is normal, many complained, but it didn’t matter to us, it’s edible, it ends quickly, yes, the glasses are not washed, the dishes are chipped. To sit down to have breakfast or dinner, we had to clean the dirty dishes from the table ourselves. Because there are 2 waiters for the whole hotel and they absolutely do not care if it is cleaned there or not. It was impossible to wait for the waiter at dinner to order a drink, or you had to go after him and ask him to come up. I want to pay special attention to the reception! It's just a nightmare. Rude young ladies who smile and pretend that they are nice only with the owner of the hotel and his friends. They are literally rude to you, we had to go down each time, because the cards from the number stopped working, and a couple of times this procedure had to be performed three times, they allegedly changed them, but the cards did not work anyway. We were not told what time to check out from the hotel, it is not written anywhere, we flew out at 23:30. At 16:00, having returned from the sea, our cards stopped working again and then the fun began. We were told that we urgently need to leave the room by paying extra 10 euros for each hour and urgently leave the room. They said so rudely that I felt like I was at the Russian Post, only there they can talk like that. The saddest thing is that the hotel is really beautiful, but everything that happens there is a complete nightmare. I've been to 3's and 4's. Believe me, the most common 3 in Turkey is heaven compared to this hotel. . . I want to pay special attention to the guide Biblio Globus Yaroslav, I have not met such guides yet. You need to see more of this crap. How can he represent the interests of the citizens of the Russian Federation, I can’t imagine that it doesn’t happen to you, know that this person will never come to your aid. He hates Russians. . . In the literal sense of the word. We were taken back by a very nice guy and it is a pity that he was not our guide. I wrote all this so that every person who is going to this hotel knows that he will regret it. And even if he dares to go, the first thing he will do when he returns is decide to write a review to warn people. Believe me, I also fell for beautiful pictures and got a complete nightmare and not rest. . .