For 5 years, until 2007, we went to Magnolia from the Neva and believed that there was no better hotel in Albena. After a 2-year break, we arrived with a joyful feeling for 3 weeks in July, however, none of our expectations came true ...the trouble started right away, at the reception. We arrived around 10 am and were told to "sit! wait! be silent! " (- we literally heard this from the senior manager in the tone of the warden from the prison camp) until 2 pm, and our timid questions about lunch, which is until 2- x and about the fully paid first day of rest caused outbursts of irritation among the staff. We paid for 2 rooms - 2 and 1-bed, the keys were finally given to us, but the rooms were at different ends of the corridor and one of them overlooks a bar with endless beer and music.
We are middle-aged people, and asked for something calmer, to which we were told that there was nothing else, although the Bulgarian citizens were settled freely as they arrived (for 3 days of the week-end) At more insistent requests, the senior manager again appeared with manners warden and began to yell that we were already offered 4 (!!! ) rooms, but we did not want to move in, while she called the representative from the "Neva" Toshka Todorova (remember this name) and yelled the same thing to her. And what is most offensive, this so-called representative, without asking us anything, began to tell us on the phone how bad we are. The attitude towards us is simply disregard, although if we were wrong three times, she should be on our side, because her salary is our money! I just had to hang up.
In the end, we insisted on the rooms nearby, the settlement happened.
Next up is a complete disappointment from a previously great restaurant.
Where did cola light, sugar free jams, normal coffee and other diet food go? There is nothing to eat there except pork and chicken cholesterol wings. The choice of vegetables is poor, there is a crowd for fruits, for pancakes in the morning there is an eternal tail for 45 minutes, some kind of wild music yells so that we don’t hear each other, but it’s impossible to eat at all. In short, the culture is growing - the European Union after all! God forbid you or your child to take a peach or 5 cherries with you after dinner - they rush like thieves. And before that it was not! By the way, about the dishes. Explain to me why all drinks, including the disgusting swill "coffee" from the machine, is poured into microscopic plastic cups? Hot and small. Saving?
You cannot go to a restaurant alone, someone must guard your food. The picture is constant: I got food, I went for water, the waiters came and threw the food away. And dirty tables are in no hurry to clean up...The restaurant manager is a completely insane young man.
When asked to turn down the volume, turn it up even louder.
About all inclusive. Previously, the lobby bar was in the hotel and by the pool. From 16-00 a grill was working near the restaurant. There was ice cream in the hotel and by the pool, there was a lot of fruit . . Now everything has been removed, everything remains only at the far end of the pool. For example, at the age of 60, it is difficult for me to go to the pool in the heat. Yes, it is the same with small children - there is nowhere to sit, it's hot, noisy. Yes, and the choice is no fruit, no pastries, no potatoes, again pork cutlets and sausages. What are there 3 *** +, the hotel is barely 2 stars.
In short, I don't go there anymore.
We are middle-aged people, and asked for something calmer, to which we were told that there was nothing else, although the Bulgarian citizens were settled freely as they arrived (for 3 days of the week-end) At more insistent requests, the senior manager again appeared with manners warden and began to yell that we were already offered 4 (!!! ) rooms, but we did not want to move in, while she called the representative from the "Neva" Toshka Todorova (remember this name) and yelled the same thing to her. And what is most offensive, this so-called representative, without asking us anything, began to tell us on the phone how bad we are. The attitude towards us is simply disregard, although if we were wrong three times, she should be on our side, because her salary is our money! I just had to hang up.
In the end, we insisted on the rooms nearby, the settlement happened.
Next up is a complete disappointment from a previously great restaurant.
Where did cola light, sugar free jams, normal coffee and other diet food go? There is nothing to eat there except pork and chicken cholesterol wings. The choice of vegetables is poor, there is a crowd for fruits, for pancakes in the morning there is an eternal tail for 45 minutes, some kind of wild music yells so that we don’t hear each other, but it’s impossible to eat at all. In short, the culture is growing - the European Union after all! God forbid you or your child to take a peach or 5 cherries with you after dinner - they rush like thieves. And before that it was not! By the way, about the dishes. Explain to me why all drinks, including the disgusting swill "coffee" from the machine, is poured into microscopic plastic cups? Hot and small. Saving?
You cannot go to a restaurant alone, someone must guard your food. The picture is constant: I got food, I went for water, the waiters came and threw the food away. And dirty tables are in no hurry to clean up...The restaurant manager is a completely insane young man.
When asked to turn down the volume, turn it up even louder.
About all inclusive. Previously, the lobby bar was in the hotel and by the pool. From 16-00 a grill was working near the restaurant. There was ice cream in the hotel and by the pool, there was a lot of fruit . . Now everything has been removed, everything remains only at the far end of the pool. For example, at the age of 60, it is difficult for me to go to the pool in the heat. Yes, it is the same with small children - there is nowhere to sit, it's hot, noisy. Yes, and the choice is no fruit, no pastries, no potatoes, again pork cutlets and sausages. What are there 3 *** +, the hotel is barely 2 stars.
In short, I don't go there anymore.
Translated automatically from Russian. View original
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